Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Great communication Extremely helpful Very efficient As a first timer i had no idea what i was doing You made my claim less srtessful with your guidance
A empresa respondeu
Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls. To progress the claim I had to pay another £59 up front. Long and sho... Ver mais
A empresa respondeu
It was easy and very quick 3 days from claiming to receiving a new device as mine could not be repaired . Great communication throughout the process to keep me updated with the progress of the claim... Ver mais
A empresa respondeu
4,4
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast efficient service
Fast efficient service
The mobile home service is extremely impressive
The cost is really fair
I would definitely use again if I ever needed to have my device repaired again
Hassle free mobile service
From the start until the end no dramas hassle free
1 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ian. We are delighted that you found the service we provide fast, hassle-free, and efficient.
Kind regards,
Anne-Marie.
Great service
Great service, easy to complete forms. Technicians polite and efficient
18 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Andrea. We will pass your review on to the technicians and the team.
Kind regards,
Anne-Marie.
Data transfer to new devic
Unable to transfer old phone data 'on the doorstep' to the replacement device.
Having a cloud back-up only partially works.
6 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
We are sorry to hear that you were frustrated that we were unable to facilitate a data swap at the doorstep, Ian. This is due to the courier service only having an allocated time to achieve their scheduled workload for the day. We appreciate your review, and we will feed this back to the business.
Kind regards,
Anne-Marie.
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Neil. We are delighted that the service we have provided to you on both occasions was great.
Kind regards,
Anne-Marie.
Very good tech
Booking repair very easy on the app. No issues at all. Booking a repair on kerb side takes 2 weeks to get a spot
The tech was amazing and punctual.
19 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mahmood. We appreciate your review, and we will pass this on to the technician, and the team.
Kind regards,
Anne-Marie.
Dpd was terrible
Dpd was terrible. Driver could not read the numbers. Attempted delivery to the wrong house , took photo of the wrong house and notified us that we missed him. We arranged our schedules around this delivery but Hashir let us down. Dpd customer service, terrible.
16 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
We are sorry to hear of your experience with DPD. This is not the level of service we would expect for our customers, and we understand your frustration. To allow us to look into this for you, please respond to the Trustpilot email with your details.
Thank you for providing your details. We can see that a delivery was made on the 16th April; there was a picture, but it was not of a house. If you have still not received your device, please contact our Customer Service Agents; they will be able to raise an investigation on your behalf.
Kind regards,
Anne-Marie.
Prompt response and excellent service
Prompt response and excellent service
2 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Steven. We are delighted that the service you received was great.
Kind regards,
Anne-Marie.
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jenny. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
I’d smashed my phone screen and was…
I’d smashed my phone screen and was feeling poorly so left it for a day or so before calling. The chap who answered was so friendly and the process was completely straightforward and phone was repaired that day.
16 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Holly. We are delighted that you found our claims process straightforward and that we were able to arrange your repair for the same day.
Kind regards,
Anne-Marie.
Good insurance company
I am very happy with Barclays insurance
14 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review.
Kind regards,
Anne-Marie.
iPhone 16 plus pink
It was good and it felt like original iPhone
15 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ameema. We appreciate your feedback.
Kind regards,
Anne-Marie.
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Vasile. We appreciate your review.
Kind regards,
Anne-Marie.
Techpack insurance from Barclays…
Techpack insurance from Barclays absolutely brilliant so very quick and very easy, would recommend if you have electronics at home
2 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Easy to report claim and book repair
Easy to report claim and book repair. There was a few weeks wait but I have used the policy and likewise before and know they are worth the wait. Highly recommend!
13 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would highly recommend our service.
Kind regards,
Anne-Marie.
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stuart. We appreciate your review.
Kind regards,
Anne-Marie.
Marcos fixed my phone
Marcos was super polite, helpful and fixed my phone within half an hour. Overall service is spot on
12 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our Come to You repair service convenient.
Kind regards,
Anne-Marie.
Excellent communication throughout
10 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jan. We appreciate your feedback.
Kind regards,
Anne-Marie.
Happy days !
Very happy! My wife’s phone was replaced within two days of loosing her phone. Amazing!
10 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lawrence. We appreciate your feedback.
Kind regards,
Anne-Marie.
Excellent service and quick replacement…
Excellent service and quick replacement of a damaged iWatch without quibble.
2 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Philip. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
I appreciate the customer care from…
I appreciate the customer care from likewise, it is point on . Thank you so much.
7 de abril de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Riziq. We appreciate your custom and your review.
Kind regards,
Anne-Marie.
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