It`s a great service to be able to watch and record UK TV when abroad. Sometimes there is a connection issue but I`ve always found customer service to be very helpful. Many thanks to the team. I real... Ver mais
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Veja o que dizem as avaliações
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Ver mais
A empresa respondeu
Couldn't get into my account last night. Today it's still down. If you go to their website it now has a notice saying it's been seized by Spanish National Police. Unable to contact the company, sup... Ver mais
A empresa respondeu
Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting l... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Informações de contato
11 Zinonos Sozou street , 1075, Nicosia, Chipre
- support@teeveeing.com
- teeveeing.com
2,5
Ruim
390 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very rapid solution to my request for support
Very rapid solution to my request for support. My problem was resolved in seconds. Well done!
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your kind words! We're delighted to hear that our team could quickly resolve your issue. If you ever need further assistance, we're always here to help! 😊🚀
Regelmäßig Ausfall von Sendungen…
Regelmäßig Ausfall von Sendungen (Englisch), nach Beschwerden geht ein paar Wochen wieder, danach erneuert Ausfall. TOTAL NERVIG Nicht das Geld Wert
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
Wir entschuldigen uns aufrichtig für die wiederholten Probleme, die Sie mit Ihren Sendungen hatten. Dies ist nicht das Serviceniveau, das wir anstreben, und wir verstehen, wie frustrierend das sein muss.
Bitte wenden Sie sich an unser Supportteam unter [Support-E-Mail oder Telefonnummer], damit wir dieses Problem weiter untersuchen und eine langfristige Lösung für Sie finden können. Ihre Zufriedenheit ist unsere Priorität und wir freuen uns über die Gelegenheit, die Dinge in Ordnung zu bringen
Resposta da Teeveeing
Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying the wide variety of channels and finding our service easy to use.
If you ever have any questions or suggestions, don’t hesitate to reach out. Happy watching!
There is too much buffering
There is too much buffering! Please do something about it, I'm paying a lot now for this service!!
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
We’re sorry to hear about the buffering issues you’re experiencing. We want to ensure you get the best possible service. Could you please reach out to us directly at support@teeveeing.com so we can investigate this further and resolve it for you?
Thank you for bringing this to our attention, and we’re here to help!
Too much buffering and lagging…
Had Mucho tv before and signed up for Teeveeing which was ok to start with but since Dec the buffering and lagging is get worse everyday.. I have no other problems with any other streaming channels.
Have a very fast fiber WiFi.
If it doesn't improve I we not be renewing my subscription. I really hope they sort it out asap.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience. We’re truly sorry to hear about the buffering and lagging issues you've been facing since December. We understand how frustrating this can be, especially when your internet connection is performing well with other streaming services.
Our team is aware of these challenges and is working diligently to identify and resolve the underlying causes. We’re committed to improving the service and ensuring a smoother experience for all our users.
We value your feedback and loyalty and hope you’ll give us the opportunity to make things right. If you’d like, you can reach out to our support team with specific details about your device or viewing setup, which will help us troubleshoot more effectively.
I have to agree with previous reviewers…
I have to agree with previous reviewers that the buffering is getting unbearably annoying. I have fibre optic internet connection, I've tried wifi and cable connections and the buffering remains, totally totally awful.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
Here's a potential response to the review that maintains a professional and empathetic tone:
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the buffering issues. We understand how important a seamless experience is, especially when you have a fast fibre optic connection.
Our team is actively working to address and resolve these buffering problems to ensure a smoother experience for all users. In the meantime, if you could provide more details about the issue, such as the device you’re using or the time these interruptions occur, it would help us investigate further.
We truly appreciate your patience and hope to provide you with a much-improved experience soon. Please don’t hesitate to reach out to our support team for immediate assistance.
Wenn ich nur wüsste wie man den Service…
Wenn ich nur wüsste wie man den Service konfiguriert, das erschliesst sich mir einfach nicht. Ich soll die App auf dem iPhone mit dem Fernseher verbinden, nur die App gib es auf meinem brandneuen LG Fernseher gar nicht. Nirgends findet man eine Anleitung die auch nur irgendwas beschreibt. Schade.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
vielen Dank für Ihr Feedback. Unsere App ist derzeit nur auf Android Smart TVs verfügbar. Da Ihr Fernseher ein Standard-Smart-TV ist, können Sie unsere App über den integrierten Webbrowser nutzen.
Alternativ können Sie auch eine Android TV Box von einem renommierten Anbieter erwerben und an Ihren Fernseher anschließen. Damit haben Sie die Möglichkeit, unsere App direkt auf das Gerät herunterzuladen und zu nutzen.
Wir entschuldigen uns für die Unannehmlichkeiten und stehen Ihnen gerne für weitere Fragen zur Verfügung.
Buffering
Hi, as of my email dated 06.12.24 I was informed that the issue with the buffering was fixed, but obviously not as it has gone worse, this is making my decision to renew not easier, so could you please try to find the problem and solve it. Regards Frankie
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this to our attention. We’re sorry to hear that you’re still experiencing buffering issues. Our developers are currently investigating the root cause to ensure this is resolved as quickly as possible.
We appreciate your patience and understanding, and we’ll keep you updated on our progress. Please don’t hesitate to reach out if you have any additional details that might help us address the issue more effectively.
One problem after another.
The same problems for as long as i can remember. Buffering, then no sound, then audio and sound out of sync. One problem after another and solutions that never last for very long.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your honest feedback. We are sorry to hear that you are experiencing these recurring issues. We understand how frustrating this can be and apologize for the inconvenience. Our team is constantly working to address technical problems such as buffering and synchronization errors and to find lasting solutions. We greatly appreciate your feedback and patience and hope to provide you with a more stable experience soon
"Als Weltenbummler war ich auf der…
"Als Weltenbummler war ich auf der Suche nach einer Möglichkeit, weiterhin deutsches, englisches, französisches Fernsehen zu schauen. Mit Teeveeing habe ich endlich die perfekte Lösung gefunden! Die Auswahl an Sendern ist riesig und die Bildqualität ist hervorragend. Besonders schätze ich, dass ich auch Aufnahmen planen kann, um keine meiner Lieblingssendungen zu verpassen. Einziger kleiner Kritikpunkt: Es wäre schön, wenn es noch mehr regionale Sender von allen angebotenen Ländern geben würde."
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Teeveeing für Sie als Globetrotter die perfekte Lösung bietet und Sie mit der großen Senderauswahl sowie der hervorragenden Bildqualität zufrieden sind. Besonders schön zu hören, dass die Aufnahmefunktion Ihnen hilft, Ihre Lieblingssendungen nicht zu verpassen. Vielen Dank auch für den Hinweis zu den regionalen Sendern – wir nehmen Ihr Feedback gerne auf und prüfen, wie wir unser Angebot weiter ausbauen können. Viel Spaß weiterhin mit Teeveeing!
Ich habe zwar auch gelegentliche…
Ich habe zwar auch gelegentliche Abbrüche, aber sonst bin ich sehr zufrieden mit teeveeing.
Katastrophal finde ich die Menüführung, unter anderem die deutsche Menü Übersetzung ist falsch und manchmal muss man 1x klicken damit Video startet, an anderen punkten wieder 2x. Wo ist die Favoriten Liste geblieben ?? Mit einem super Menü und ohne Abbrüche wäre es top
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Vielen Dank für Ihr Feedback! Wir bedauern die gelegentlichen Abstürze und die Probleme mit der Menüführung. Wir nehmen Ihre Kritik ernst, insbesondere hinsichtlich der falschen deutschen Übersetzung und der Uneinheitlichkeit beim Starten von Videos. Auch die Rückmeldung zur fehlenden Favoritenliste haben wir notiert. Unser Team arbeitet kontinuierlich daran, die Benutzerfreundlichkeit zu verbessern, und wir werden diese Punkte in zukünftigen Updates berücksichtigen. Vielen Dank für Ihre Geduld und Unterstützung!
Nur noch treurer Müll
Als es noch TVMucho war, war wenigstens das Feedback noch korrekt und man hat (auf deutsch) sich redlich bemüht. Aber jetzt!? Diese App grenzt an abzocke und ist keinen Pfifferling wert. Es ist unmöglich eine gesamte Sendung ohne Abstürze, einfrieren oder Blackouts zu sehen. Auf Beschwerde erhalten sie dann eine AI generierte Rückantwort auf englisch. Kein Wunder, dass man diese App nur 15 Minuten kostenlos testen kann, denn länger läuft sie nich fehlerfrei. Weg mit!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Probleme, auf die Sie gestoßen sind, und möchten klarstellen, dass die erste Antwort, die Sie erhalten haben, eine automatische Bestätigung ist, dass wir Ihre Nachricht erhalten haben. Unser Support-Team prüft alle Anfragen persönlich und beantwortet sie so schnell wie möglich.
Wir entschuldigen uns für die Abstürze und Unterbrechungen, die Sie erlebt haben, und arbeiten daran, die Leistung unserer App zu verbessern. Wenn Sie uns weitere Einzelheiten zu diesen Problemen mitteilen können, untersuchen wir diese gerne weiter.
Vielen Dank für Ihre Geduld und dass Sie uns Bescheid gegeben haben.
No service and no explanation
I haven't had TV service for over a week (probably longer). None of the channels connect, they just show the little satellite. I have the annual plan, and there have been months at a time where I have had no service here in Spain but never received any kind of explanation or compensation.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your TV service.
We’re happy to inform you that the issue affecting your channels has already been resolved. Please restart your device to ensure the updates take effect. If you continue to experience any problems, don’t hesitate to reach out to our support team, and we’ll assist you promptly.
We appreciate your patience and understanding, and we’re committed to providing you with a more reliable service moving forward.
No service for days
Hi there. Another customer that can only see the satellite beaming on screen... but no signal reaching my tv for days. Really bad. Not renewing.
Thanks for your reply. Still not working, tv or app. I will cancel.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
We appreciate your feedback and apologize for the trouble you've experienced. The issue has been fixed, and everything should be working properly now. However, if you're still encountering any issues, please don’t hesitate to reach out to us at support@teeveeing.com, and we'll be glad to help.
Wieder läuft das deutsche Fernsehen mit…
Wieder läuft das deutsche Fernsehen mit Unterbrechung, immer wieder bleibt das Bild stehen oder es ist ganz dunkel
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Vielen Dank für Ihr Feedback und wir entschuldigen uns für die Unannehmlichkeiten, die Sie erfahren haben. Wir haben das Problem bereits behoben und jetzt sollte alles reibungslos funktionieren. Wenn Sie jedoch weiterhin Probleme haben, zögern Sie bitte nicht, uns unter support@teeveeing.com zu kontaktieren. Wir helfen Ihnen gerne weiter.
Live tv keeps stopping & starting on…
Live tv keeps stopping & starting on BBC & ITV
It’s getting so frustratingl impossible to watch
This is happening on LG tv & apple i pad. This has been happening for the last 4 days
23 de novembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
We’re sorry to hear about the interruptions you’ve been experiencing while watching live TV on BBC and ITV. We understand how frustrating this must be and sincerely apologize for the inconvenience.
Please email us at support@teeveeing.com with your account details and any additional information (e.g., specific times or error messages). This will help our technical team investigate the issue and work on resolving it promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we address this matter.
Keeps stopping.
Why does this app keep stopping? All you get is a blank screen, no app, no tv..... Nothing. Tried to uninstall and reinstall but it makes no difference. Tried on an ipad mini, Xiaomi TVbox, and Samsung Chromebook. It doesn't work.
23 de novembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
We’re sorry to hear about the issues you’re experiencing with the app. We understand how frustrating it must be, and we’d like to help resolve this for you as quickly as possible.
Please email us directly at support@teeveeing.com with details about your account and the specific errors you’re encountering. This will allow our technical team to investigate the problem and provide a solution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue.
Scam
It was nearly two months ago that I informed people on this site not to touch these rip off merchants. Two months has elapsed and not only no service provided for which I’ve paid but they’ve shut off the server, hopefully they’ll go bust because the Spanish police are investigating this operation. My “contract” runs out in April and I’d have had no service for six months and at that point in time my abogado will instigate legal action.
AVOID
2 de outubro de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely regret to hear about your experience and understand your frustration. Please accept our apologies for any inconvenience caused.
We take such matters very seriously, and our goal is always to ensure our customers receive the service they expect and deserve. If your issue remains unresolved, we would appreciate the opportunity to address it directly. Please contact us at support@teeveeing.com with your account details so we can investigate further and provide a resolution.
Once again, we apologize for any distress caused and appreciate your feedback, which helps us improve.
Living in Italy missing some of my…
Living in Italy missing some of my favourite programmes but with first tvmucho then became Teeveeing i must say I'm completely satisfied i can watch live or record and watch when i please.
Customer service is brilliant the few times i have contacted them they always resolved the problem straight away. I wouldn't be without it.
13 de novembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that Teeveeing has helped bring your favorite programs to Italy and that you're enjoying the flexibility to watch live or on your schedule. It's also great to know that our customer service team has been able to assist you promptly whenever needed. Your satisfaction means the world to us, and we’re delighted to be a part of your entertainment experience. Thank you for your support—we wouldn’t be without amazing customers like you! 😊📺
I bought TeeVeeing when it was known as…
I bought TeeVeeing when it was known as Mucho TV, in essence I bought it for my father to watch TV while he was in hospital, I installed it on an iPad. In concept its brilliant! Time has passed now and I was a bit suprised when out of the blue a few years later, a years subscription came out of my account. I immediately contacted them who, very quickly terminated my account and provided a full refund. Mucho TV and/or Teeveeing have always provided an excellent service.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you so much for your kind words and for sharing your experience with TeeVeeing (formerly Mucho TV). We’re delighted to hear that the service was helpful for your father and that you found the concept valuable. We're also glad that our support team was able to assist promptly when you reached out about the unexpected renewal.
It’s our goal to provide a seamless experience and a high level of support, so we're thrilled to know we could meet your expectations. If you ever decide to return, or if there's anything else we can assist you with, please don’t hesitate to reach out at support@teeveeing.com. Thank you again for your support and for being part of our community!
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