It`s a great service to be able to watch and record UK TV when abroad. Sometimes there is a connection issue but I`ve always found customer service to be very helpful. Many thanks to the team. I real... Ver mais
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Veja o que dizem as avaliações
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Ver mais
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Couldn't get into my account last night. Today it's still down. If you go to their website it now has a notice saying it's been seized by Spanish National Police. Unable to contact the company, sup... Ver mais
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Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting l... Ver mais
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Detalhes da empresa
Escrito pela empresa
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Informações de contato
11 Zinonos Sozou street , 1075, Nicosia, Chipre
- support@teeveeing.com
- teeveeing.com
2,5
Ruim
390 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really a shame :(
I have to start by saying, even though I've had problems, the contact had been pretty good.
This is however the third time in a matter of weeks that I am watching my recordings and it just stops, after receiving an email with zero warning beforehand, asking me (again!) to renew my membership or start a free trial. I wrote with you two weeks ago and you said it was fine now. I have tried to pay online, even spoke to my bank to that my card is in working order. Everything has been authorised and yet my service just stops with no option to pay. This has happened yet again on a Sunday when I finally have time to enjoy watching what I have saved for the weekend. Even though I can pay! I am devastated. Anyone that lives as an expat abroad knows that this is important thing to help with home sickness. I love this service when it works. Please help!
10 de novembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience with us, and we’re truly sorry for the repeated interruptions you’ve encountered with your recordings. We appreciate your patience and understanding despite the ongoing issues.
It’s clear how much you value the service, and we want to ensure it’s reliable for you, especially when you’re looking forward to catching up on your recordings. We’d like to address this immediately and work toward a lasting solution. Please email us at support@teeveeing.com with your account details, so our team can look into this closely, troubleshoot any lingering issues, and make sure your payment method is properly connected.
Since 23 October no connection
Since 23 October no connection. Black screen showing.
I have uninstalled and reinstalled the app and still the same. I want a refund.
23 de outubro de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the delayed response and any frustration you've experienced. We believe your concern was addressed yesterday. However, if you need further assistance, please email us at support@teeveeing.com, and we will assist you further, including discussing your refund request. Thank you for your patience.
The BEST app in the world
As a person who was brought up in the UK and calls UK my first home, I greatly appreciate the app. I can watch all MY programmes, both past and present, and still feel at home. I would be lost without the app and I'm happy to support the company in their endevour to contrubute to the happiness of the world as we know it.
27 de outubro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you so much for your heartfelt review! We're thrilled to hear that the app brings you a sense of home and connection to the UK, no matter where you are. It’s our mission to make all your favorite programs accessible so that you can always feel close to what matters most. We’re incredibly grateful for your support, and we look forward to continuing to bring joy and comfort to our viewers around the world. Thank you for being part of our community!
What is happening with the app
What is happening with the app? I keep getting the message “502 unable to connect to origin server” There is no one to call. They were available to receive my subscription renewal a few days ago!!!!!!
22 de outubro de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the inconvenience caused and for the frustration this may have caused. The issue you encountered with the "502 unable to connect to origin server" error has been identified and resolved a few hours after it occurred. We understand how important it is to have uninterrupted access, especially when it comes to your subscription, and we regret that our service was affected at this time.
Please rest assured that the app should now be working as expected. If you continue to experience any issues or need further assistance, do not hesitate to reach out to our support team, and we will be happy to help.
Cannot get account to open
We have an account with you which is renewed each yr, but now it is telling me that We have no account, only free time,what should I do if there is a problem with your system.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Hi there! It sounds like you might be logging in with a different email than the one you used to sign up for our service. Please double-check the email address associated with your account. If you're still having trouble, feel free to contact us at support@teeveeing.com, and we'll be happy to assist you further!
Time machine add on screen on…
Time machine add on screen on recordings?? Why when I watch recordings time machine "follow these steps" on the screen and can't get it off why is this happening
5 de outubro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this to our attention, and we’re sorry for the trouble you're experiencing with the Time Machine add-on appearing during your recordings.
This issue may be a glitch, and we’d like to help you resolve it as soon as possible. Could you please try restarting the app or updating it to the latest version to see if that removes the overlay? If the problem persists, please reach out to our support team at support@teeveeing.com, and we’ll walk you through a fix or look into this further.
We apologize for the inconvenience and appreciate your patience while we get this sorted out.
Ok here we go again
Ok here we go again. No recordings playing just buffering.
What is it this time guys?
24 de setembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback, and we apologize for the inconvenience you're facing with the freezing issue. Our developers are already on it and working hard to resolve the problem. We truly appreciate your patience while we work on the fix. If you need further assistance or have any additional concerns, don't hesitate to contact us.
Keeps freezing every few minuits
24 de setembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback! We’re sorry to hear about the freezing issue you’re experiencing. Our developers are already aware of the problem, and they're actively working on a fix. We appreciate your patience, and we’ll have it resolved as soon as possible. Please keep an eye out for updates!
the same here for me since several…
the same here for me since several days. It doesn't seem to work. I don't know hat to do. I paid for a year so I don't know how to solve the problem.
9 de setembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
I’m sorry to hear you’re having trouble with your account. Please reach out to us at support@teeveeing.com so we can help resolve the issue for you. We’ll do our best to get everything sorted out quickly.
Have been a customer for many years…
Have been a customer for many years since the days of TV Mucho.Recently Teeveeing have upgraded the menu. The new layout makes it much easier.
The downside is if you have an issue it can take a long time for a response, sometimes days. When it was TV Mucho you used to get a response within an hour 7 days a week
Improve the customer service & I am sure you will get many more customers
2 de setembro de 2024
Avaliação não solicitada
Resposta da Teeveeing
Here's a reply you could use:
Dear [Customer's Name],
Thank you so much for being a loyal customer over the years and for your valuable feedback! We're thrilled to hear that you appreciate the new menu layout—making your experience smoother is always our goal.
We sincerely apologize for any delays you've experienced with our customer service. Your concerns are important to us, and we're actively working to improve in this area. In fact, we're considering providing 24/7 support soon to ensure that your issues are addressed promptly, no matter the time or day.
Thank you for your continued support and for helping us improve. We're committed to giving you the best possible experience!
Like the previous customers I had the…
Like the previous customers I had the same experience. Havung been a customer with them for years and receiving an excellent service I was dismayed when I was suddenly told my membership had expired. I was told that no payment had been declined but I still had to give proof of payment , in addition I was told I needed an android device which was news to me as I’ve been watching on my Apple iPad since I became a member. I tried updating my membership as requested several times but still no service . It all seems such a shambles which is a shame because it use to be an excellent service
28 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your feedback and for being a loyal customer over the years. We apologize for the inconvenience you've experienced with your membership renewal.
It appears that the issue you're encountering is related to the payment method. Our app currently only accepts payments through Apple in-app purchases on iOS devices, not via Apple Pay. We understand this might be confusing, and we previously communicated this to clarify the situation.
If you're still having trouble renewing your membership, we recommend ensuring that you're using the in-app purchase option on your iPad. If you continue to experience difficulties, please reach out to our support team directly, and we'll be happy to assist you further to resolve this issue promptly.
Constant buffering spoiling programmes.
I am in the canary islands and try to watch programmes from back home whilst over but constantly receive the satellite image on my phone causing me to miss part or all of my programme. When with TV mucho this very rarely happened. To be honest it spoils the watching of the programme. I notice that yourselves are saying you are working on it but why was TV Mucho so much better with a lot less buffering all the time. Why not employ some of those ex much people to work out the problems. My phone is 4/5g with two internet connections so have no problems with the internet just the constant buffering. This has been going on last couple of months
30 de junho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. I’m sorry to hear that you’re experiencing buffering issues while using our service. Please be assured that our servers are operating normally, so we’d like to investigate what might be causing this problem on your end.
Could you please send us an in-app report? This will allow our technical team to take a closer look and help identify the issue. We’re committed to resolving this for you as quickly as possible.
Thank you for your cooperation and for being a valued customer.
Since Monday 26th August 2024 (two days…
Since Monday 26th August 2024 (two days ago) teeveeing is not working although my account is fully paid up to date. I have messaged to complain and left my number as I received a message saying that a manager would be in contact shortly. Nobody has gotten back to me and I am seriously considering cancelling my subscription because of this. This is simply unacceptable as I am paying for a service that is not being supplied.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced since August 26th. I completely understand your frustration, especially given that your account is up to date, and you’ve been waiting for a response.
Please know that this is not the level of service we strive to provide, and I'm sorry that we’ve let you down. I will personally ensure that your issue is escalated immediately so that a manager can get in touch with you as soon as possible to resolve this matter.
We value your feedback and your loyalty, and we’d hate to see you go. Please bear with us as we work to fix this for you.
Thank you for your patience and understanding.
I can watch Uk television programs
I can watch Uk television programs, watch series that i love, in addition record them either the episodes or whole week program. watch matches and live programs.while travelling i do not miss a program.
24 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying the flexibility and convenience of our service, especially being able to watch and record your favorite UK television programs, series, and live events even while traveling. It’s great to know that you don’t have to miss a single episode or match!
If there’s anything more we can do to enhance your viewing experience, please don’t hesitate to reach out.
it is the after sales service they do…
it is the after sales service they do everything to keep you happy
Mrs Julie Anne
21 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our after-sales service. Keeping our customers happy is our top priority, and it’s wonderful to know that our efforts made a difference for you.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
Improved greatly!…
Teeveeing has been virtually flawless the last few months, so I change my rating from 1 to 5. They have also improved the menu, and seem committed to more service improvements. Very happy now!
14 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
to our menu and service.
Your feedback is incredibly valuable to us, and it's great to know that our efforts are making a positive impact. If you have any suggestions or need further assistance, please don’t hesitate to reach out.
Thanks again for your support and for giving us the opportunity to serve you better!
Still a great service
Seems some people here have been having issues but can only say what I have found. Been with Teeveeing and TVMucho for some time now and obviously there have been occasional snags but they seem to be quickly resolved. Did try to install it repeatedly on a new Firestick a few weeks ago and just got several strange screens about world satellites. I emailed Teeveeing help but got no reply. However, other devices were ok and the new one worked fine after a couple of days. Teeveeing is working great in England. Got the message about Spain a while ago and always use vpn and its working fine here as well. Nothing is ever perfect, even terrestrial tv, but basically I think it’s a great service. Yes, couple of things could improve (like bringing back CNN) but other services have come and gone but its still here. I hope other people’s issues are quickly sorted but generally I find its well worth the money so staying with it.
9 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience with Teeveeing and TVMucho! We're glad to hear that overall, you've found the service to be reliable and enjoyable, even with the occasional hiccup. We appreciate your patience during the installation process on your new Firestick and are pleased to hear that it's working well now.
Regarding your email to Teeveeing help, we're sorry to hear you didn't receive a response and appreciate your understanding. We continuously strive to improve our customer support and services, so your feedback is invaluable.
It's great to know you're enjoying the service both in England and Spain with the help of a VPN. We understand that no service is without its imperfections, but we're committed to making Teeveeing as smooth and user-friendly as possible. Your suggestion about bringing back CNN has been noted, and we'll keep working to enhance the content we offer.
Thank you for your continued support, and we hope to keep providing you with a service that's worth your investment. If you ever have further questions or need assistance, please don't hesitate to reach out.
Not at all happy. SCAMMERS!
I cancelled teeveeing about 3 months ago as I live in Spain but a few days ago I have had about 80 euros taken from my account from a website called later.com. They took the money from my debit card that I had originally paid with to subscribe to this service,
I believe that later was the subscription that I had for saving my recordings on my devices.
Beware people. This is a SCAM!!
5 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this to our attention, and we're sorry to hear about the confusion. It sounds like there may have been a step missed in the cancellation process, which could be why the cancellation didn't fully complete.
We want to resolve this for you as quickly as possible. Please reach out to us at support@teeveeing.com so we can assist you with the cancellation and process a refund for the charge.
We apologize for any inconvenience this has caused and appreciate your understanding.
Firesick
I have used mucho and teeveeing for several years using a fire stick. It now seems that teeveeing cannot be viewed using a fire stick. I have tried reinstalling the app but it simply will not open when using my fire stick. I can still open the app on my Google TV. Is there an issue with Amazon fire
sticks?
4 de agosto de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for being a loyal user of Teeveeing for several years. We're sorry to hear about the trouble you're experiencing with the Teeveeing app on your Fire Stick. This isn't the experience we want for our customers, and we want to help resolve this issue as quickly as possible.
Could you please reach out to our support team at support@teeveeing.com? They'll be able to assist you in troubleshooting the problem and finding a solution.
Thank you for your patience and understanding.
Where have the descriptions of…
Where have the descriptions of programmes gone to in the TV guide?
It's annoying having to go onto IMDB to find out what the programmes are about.
Will it be put right soon?
28 de julho de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for your feedback. We apologize for the inconvenience caused by the missing program descriptions in the TV guide. We're already working to have this data remediated and hope to resolve the issue soon. In the meantime, if you have any specific questions or need further assistance, please email us directly at support@teeveeing.com.
We appreciate your patience and understanding.
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