Crnogorski Telekom / Montenegro Telecom Avaliações 

1.807
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Odlicno iskustvo u korisnickoj podrsci. Milica mi je pomogla da povezem usluge sa korisnickim nalogom u aplikaciji. Uspjela sam da pogledam i platim racun. Komunikacija je bila brza i odmah sam dobila... Ver mais

Avaliado com 5 de um total de 5 estrelas

Online chat agent was very polite, professional and quickly found the solution to my problem. While finding the solution to the problem, she actually saved me enormous amount of time, and saved me fro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Imala sam problem sa aktiviranjem eSIM-a. Koleginica Isidora G. Iz online podrske je rijesila problem na adekvatan i profesionalan nacin. Brzina i zelja za alternativnim rjesenjem situacije je ono... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ryan resolved my eSIM problem in few minutes only little steps needed. Super efficient and helpful 🙌🏻 thank you million times 🫰🏻🫰🏻🫰🏻

A empresa respondeu

Detalhes da empresa

  1. Empresa de telecomunicação

Escrito pela empresa

Crnogorski Telekom is Montenegro's premier communications service provider, delivering unparalleled connectivity through both mobile and fixed services. Crnogorski Telekom proud operator of Montenegro's largest 4G & 5G network and the most reliable fixed fiber network in the nation. As part of the Deutsche Telekom Group, we combine global telecommunications expertise with deep local market knowledge to serve the unique needs of Montenegro's residents and businesses. Crnogorski Telekom provides a comprehensive suite of telecommunications services across Montenegro, including mobile voice and data plans with 5G capabilities covering over 80% of the population, fixed-line telephony, high-speed fiber internet with speeds reaching gigabit levels, IPTV services with premium content packages, integrated Magenta bundles combining multiple services for enhanced value, business solutions including cloud services and ICT infrastructure, eSIM technology for convenient digital activation, international roaming partnerships with over 140 countries, and specialized offerings such as prepaid data-only SIM cards for tourists and visitors. At Telekom, customer satisfaction is our highest priority. Our dedicated support team is available 24/7 to address any technical issues or answer questions about our services. We're also deeply committed to digital inclusion and sustainability. Through various community initiatives, we work to bridge the digital divide and ensure that technology benefits everyone. Additionally, our sustainable business practices aim to minimize our environmental impact while maximizing positive social outcomes. We're not just providing connections—we're building the digital foundation that empowers individuals and businesses to thrive in an increasingly connected Montenegro.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.807)

1.023 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Operateri su jako ljubazni

4 de setembro de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Hvala vam! 😊 Divno je čuti da ste zadovoljni našom online podrškom. Stojimo vam na raspolaganju za sve što vam zatreba!

Avaliado com 5 de um total de 5 estrelas

I bought an eSIM and everything works…

I bought an eSIM and everything works perfectly. I had a minor issue with the purchase, but customer support was very quick to respond and help me figure it out. Thank you so much!

1 de setembro de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Always with you. 💖

Avaliado com 5 de um total de 5 estrelas

Excellent and super helpful support

Excellent and super helpful support! The agent quickly resolved my eSIM registration issue and was extremely friendly and professional throughout the process. Everything works perfectly now. Highly recommended!

1 de setembro de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Thanks a lot! 🙌 You were assisted by Ivana, one of our future stars, and she’ll be absolutely beaming when we share this with her! So glad she got everything set up smoothly for you. Enjoy your connected journey! 🌐

Avaliado com 5 de um total de 5 estrelas

Best option for a Balkan roadtrip

A very good option for our Balkan roadtrip. It is absolutly uncomplicated to actived. The connection was in every country very good.

1 de setembro de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Thank you so much for the great review! We're thrilled to have been part of your Balkan road trip and glad everything was smooth and hassle-free. Wishing you many more amazing adventures ahead! 🌟

Avaliado com 1 de um total de 5 estrelas

The technical department - from incompetence to bullying…

I have reported problems with internet service in our office, centrally located, near Millenium Bridge, in the first week of April. After several weeks, I started to write and call on weekly basis, as in the very first week we were told that we will need optical cable (the hub is in front of the office, 3m away). Tomorrow is 5 months, we are still waiting. The damage that we suffered is enormous, and we are unsure that we will be able to solve the problem at all. Absolutely no reaction from any management level, whatsoever. This is not a one day, or one person problem this is an ongoing situation that lasts for full 5 months.

31 de agosto de 2026
Avaliação não solicitada
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Dear Slavica, we are truly sorry that this process has taken so long, and we fully understand your frustration, especially considering how important a stable internet connection is for your business.

Our team has contacted you and provided an update on the current status of your fiber connection. We are actively following your case and treating it as a priority, and we will keep you directly informed of all further steps until the installation is completed.

Thank you for your patience, and please accept our sincere apologies for your experience so far.

Avaliado com 5 de um total de 5 estrelas

Danijela helped me

Danijela helped me, and I felt really helpless, in a quick, friendly and professional way. Great job

30 de agosto de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

We truly appreciate your kind words! Danijela is truly the star of our team, and we are delighted that she helped you so quickly and kindly when you needed it most. 🌟 Thank you for your trust! 💖

Avaliado com 5 de um total de 5 estrelas

On Sunday I returned home and my…

On Sunday I returned home and my internet was not working, I contacted the telekom representative Martina via WhatsApp and we solved the problem in 10 minutes. I did not expect such a high-quality and quick solution, but I got it. I was answered immediately.

30 de agosto de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Thank you so much for sharing such a great experience! 💖 We know how frustrating internet disruptions can be - especially on a Sunday - so we are thrilled that our online support resolved everything in record time. 🚀 Enjoy your internet, and we are always just a message away! 📲

Avaliado com 5 de um total de 5 estrelas

Svaka cast na brzini i odlicnom radu…

Svaka cast na brzini i odlicnom radu agenta koji nam je pomogao da povezemo mrezu!

28 de agosto de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Hvala vam na sjajnoj oceni i izdvojenom vremenu! 💖 Drago nam je da je sve brzo riješeno. Želimo vam ugodan ostatak dana!

Avaliado com 1 de um total de 5 estrelas

Overpriced

The service is good, but not at the price they are charging. And they keep increasing it, over and over. By the time you finish the contract term, the price is often already about 30% higher than what you signed up for at the beginning. We often overlook it and say, “it’s only a few euros difference.” But in our case, we have four postpaid numbers, plus internet and TV. Now they have increased the prepaid cards by 2 euros and 3 euros, and TV by 11 euros more per month, and now they are announcing another price increase just a few months later. Where will this end? When they see that citizens do not react, they feel they can get away with anything. Will there then be a third increase in half a year, starting from New Year?

27 de agosto de 2026
Avaliação não solicitada
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Thank you for sharing your feedback, Ivan. We understand your concern, particularly when a household uses several Telekom services.
The announced price adjustment applies to specific packages and reflects broader cost developments, while also supporting continued investment in the quality and development of our services and Montenegro’s leading fixed and mobile networks. This continuous focus on quality has also contributed to Crnogorski Telekom having the most satisfied customers in the market, while providing services and network standards comparable to those in more developed EU markets. Over the past five years, Crnogorski Telekom has invested more than €90 million in network and service development,
If you would like us to review your specific services and provide further clarification, please contact us at prijave.pitanja@telekom.me. Our team will be happy to look into your individual situation, explain the changes that apply to your services and discuss the available options based on your needs.
Customers affected by the changes are being informed individually and in advance, including information about their rights and the options available to them.

Avaliado com 5 de um total de 5 estrelas

Preko wa komunikacije su mi objasnili…

Preko wa komunikacije su mi objasnili niz postupaka u vezi mob.neta. sve brzo jasno i koncizno.

27 de agosto de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Hvala vam na poverenju i sjajnoj oceni! 📲 Drago nam je da smo brzo riješili sve nedoumice oko mobilnog interneta. Uvek smo tu na par klikova od vas! 😊

Avaliado com 5 de um total de 5 estrelas

I've been struggling to connect to…

I've been struggling to connect to internet, but with the great team in customer support I've managed with their help and instructions to connect, special thanks to agent Andrija for her help.
Thank and regards

26 de agosto de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Technical hiccups are never fun 🛠️ so we're thrilled our online support team was able to guide you back online without delay. 🌐 If you ever need a hand again, you can always reach us directly through our digital channels. 💬

Avaliado com 5 de um total de 5 estrelas

Aleksandar

Razgovarala sam sa Vasim operaterom, zove se Aleksandar. Nisam neko ko ostavlja recenzije (nemam vremena za te aktivnosti) ali sam veceras zaista iznenadjena sa profesionalnoscu i odnosom pomenutog momka, prema korisniku Vasih usluga. U razgovoru koji nije kratko trajao ni u jednom momentu nisam osjetila nervozu u njegovom glasu niti zasicenost dugim razgovorom koju bi iskazao nervoznim odgovorima, vec je bio jako strpljiv i spreman da pomogne. Tematika problema zbog koje sam se obratila Vasoj sluzbi je bila kompleksna, podugo je trajalo rjesavanje iste, te je to i razlog mog odusevljena sa pristupom Vaseg zaposlenog i ostavljanja recenzije. Smatram da nece biti previse ako kazem, da nacin njegove komunikacije sa korisnicima, bude reper svakom zaposlenom koji obavlja taj segment posla.

25 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Great service!

The best and fastest assistance that i´ve ever had.
Great comunication and information.
Loved it!

24 de agosto de 2026
logotipo da Crnogorski Telekom / Montenegro Telecom

Resposta da Crnogorski Telekom / Montenegro Telecom

Wow, thank you for such a nice review! 🌟 Clear communication and efficient service are top priorities for us. We’re so glad we could help and truly appreciate your kind words! 🙌

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