Odlicno iskustvo u korisnickoj podrsci. Milica mi je pomogla da povezem usluge sa korisnickim nalogom u aplikaciji. Uspjela sam da pogledam i platim racun. Komunikacija je bila brza i odmah sam dobila... Ver mais
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Veja o que dizem as avaliações
Online chat agent was very polite, professional and quickly found the solution to my problem. While finding the solution to the problem, she actually saved me enormous amount of time, and saved me fro... Ver mais
A empresa respondeu
Imala sam problem sa aktiviranjem eSIM-a. Koleginica Isidora G. Iz online podrske je rijesila problem na adekvatan i profesionalan nacin. Brzina i zelja za alternativnim rjesenjem situacije je ono... Ver mais
A empresa respondeu
Ryan resolved my eSIM problem in few minutes only little steps needed. Super efficient and helpful 🙌🏻 thank you million times 🫰🏻🫰🏻🫰🏻
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Crnogorski Telekom is Montenegro's premier communications service provider, delivering unparalleled connectivity through both mobile and fixed services. Crnogorski Telekom proud operator of Montenegro's largest 4G & 5G network and the most reliable fixed fiber network in the nation. As part of the Deutsche Telekom Group, we combine global telecommunications expertise with deep local market knowledge to serve the unique needs of Montenegro's residents and businesses. Crnogorski Telekom provides a comprehensive suite of telecommunications services across Montenegro, including mobile voice and data plans with 5G capabilities covering over 80% of the population, fixed-line telephony, high-speed fiber internet with speeds reaching gigabit levels, IPTV services with premium content packages, integrated Magenta bundles combining multiple services for enhanced value, business solutions including cloud services and ICT infrastructure, eSIM technology for convenient digital activation, international roaming partnerships with over 140 countries, and specialized offerings such as prepaid data-only SIM cards for tourists and visitors. At Telekom, customer satisfaction is our highest priority. Our dedicated support team is available 24/7 to address any technical issues or answer questions about our services. We're also deeply committed to digital inclusion and sustainability. Through various community initiatives, we work to bridge the digital divide and ensure that technology benefits everyone. Additionally, our sustainable business practices aim to minimize our environmental impact while maximizing positive social outcomes. We're not just providing connections—we're building the digital foundation that empowers individuals and businesses to thrive in an increasingly connected Montenegro.
Informações de contato
Moskovska 29, 8000, Podgorica, Montenegro
- webshop@telekom.me
- telekom.me
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything was working good without…
Everything was working good without troubles

Resposta da Crnogorski Telekom / Montenegro Telecom
I bought an eSIM and everything works…
I bought an eSIM and everything works perfectly. I had a minor issue with the purchase, but customer support was very quick to respond and help me figure it out. Thank you so much!

Resposta da Crnogorski Telekom / Montenegro Telecom
Excellent and super helpful support
Excellent and super helpful support! The agent quickly resolved my eSIM registration issue and was extremely friendly and professional throughout the process. Everything works perfectly now. Highly recommended!

Resposta da Crnogorski Telekom / Montenegro Telecom
Prepaid card 500 GB for 15 days
Prepaid card 500 GB for 15 days
Easy deal it funktions perfekt for holiday
Best option for a Balkan roadtrip
A very good option for our Balkan roadtrip. It is absolutly uncomplicated to actived. The connection was in every country very good.

Resposta da Crnogorski Telekom / Montenegro Telecom
The technical department - from incompetence to bullying…
I have reported problems with internet service in our office, centrally located, near Millenium Bridge, in the first week of April. After several weeks, I started to write and call on weekly basis, as in the very first week we were told that we will need optical cable (the hub is in front of the office, 3m away). Tomorrow is 5 months, we are still waiting. The damage that we suffered is enormous, and we are unsure that we will be able to solve the problem at all. Absolutely no reaction from any management level, whatsoever. This is not a one day, or one person problem this is an ongoing situation that lasts for full 5 months.

Resposta da Crnogorski Telekom / Montenegro Telecom
Danijela helped me
Danijela helped me, and I felt really helpless, in a quick, friendly and professional way. Great job

Resposta da Crnogorski Telekom / Montenegro Telecom
On Sunday I returned home and my…
On Sunday I returned home and my internet was not working, I contacted the telekom representative Martina via WhatsApp and we solved the problem in 10 minutes. I did not expect such a high-quality and quick solution, but I got it. I was answered immediately.

Resposta da Crnogorski Telekom / Montenegro Telecom
Svaka cast na brzini i odlicnom radu…
Svaka cast na brzini i odlicnom radu agenta koji nam je pomogao da povezemo mrezu!

Resposta da Crnogorski Telekom / Montenegro Telecom
Overpriced
The service is good, but not at the price they are charging. And they keep increasing it, over and over. By the time you finish the contract term, the price is often already about 30% higher than what you signed up for at the beginning. We often overlook it and say, “it’s only a few euros difference.” But in our case, we have four postpaid numbers, plus internet and TV. Now they have increased the prepaid cards by 2 euros and 3 euros, and TV by 11 euros more per month, and now they are announcing another price increase just a few months later. Where will this end? When they see that citizens do not react, they feel they can get away with anything. Will there then be a third increase in half a year, starting from New Year?

Resposta da Crnogorski Telekom / Montenegro Telecom
Sve je odlicno od vase usluge pa do…
Sve je odlicno od vase usluge pa do usluga radnika u poslovnici Tivat

Resposta da Crnogorski Telekom / Montenegro Telecom
Preko wa komunikacije su mi objasnili…
Preko wa komunikacije su mi objasnili niz postupaka u vezi mob.neta. sve brzo jasno i koncizno.

Resposta da Crnogorski Telekom / Montenegro Telecom
I've been struggling to connect to…
I've been struggling to connect to internet, but with the great team in customer support I've managed with their help and instructions to connect, special thanks to agent Andrija for her help.
Thank and regards

Resposta da Crnogorski Telekom / Montenegro Telecom
Aleksandar
Razgovarala sam sa Vasim operaterom, zove se Aleksandar. Nisam neko ko ostavlja recenzije (nemam vremena za te aktivnosti) ali sam veceras zaista iznenadjena sa profesionalnoscu i odnosom pomenutog momka, prema korisniku Vasih usluga. U razgovoru koji nije kratko trajao ni u jednom momentu nisam osjetila nervozu u njegovom glasu niti zasicenost dugim razgovorom koju bi iskazao nervoznim odgovorima, vec je bio jako strpljiv i spreman da pomogne. Tematika problema zbog koje sam se obratila Vasoj sluzbi je bila kompleksna, podugo je trajalo rjesavanje iste, te je to i razlog mog odusevljena sa pristupom Vaseg zaposlenog i ostavljanja recenzije. Smatram da nece biti previse ako kazem, da nacin njegove komunikacije sa korisnicima, bude reper svakom zaposlenom koji obavlja taj segment posla.
Great service!
The best and fastest assistance that i´ve ever had.
Great comunication and information.
Loved it!

Resposta da Crnogorski Telekom / Montenegro Telecom
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