Teva Avaliações 

1.651
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The TEVA Men's HYDRATREK Water Sandals are an attractive Purple and Green colour with brown Soles.-The Size 11 is the correct fit -they seem quite wide.-I think that a Size 12 would have been a bit t... Ver mais

Avaliado com 3 de um total de 5 estrelas

The product is just fine. The customer support is a disaster. An absolute mastery of ignorance. The "next day delivery" fee is a scam. EDIT: The customer support indeed contacted me with a signific... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love my Wraptor sandals but it took a day or two to get used to them. They take a bit of foot wriggling to get on the first few times but once on they’re very secure and don’t flop about. It’s very... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

"These Teva Midform Universal Knotted sandals are a total win! They’re super cute, comfortable right out of the box, and the perfect height for everyday wear. Definitely my new go-to summer sandals!"

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Sobre Teva

Escrito pela empresa



Welcome to the official Trustpilot profile for Teva.

Thank you for sharing your reviews with us.

Our story:

Pioneered in 1984, the original icon was created to give people the freedom to roam. We inspire those who crave experiences and connections, in whatever form they take, and our products are crafted to be accessible, versatile and a celebration of the independent spirit. Creator of the original sport sandal over three decades ago, the self-defining idea of freedom still holds true today with Teva products now sold in over 40 countries worldwide.

Our community. Our environment:

We believe in good business. The kind that positively shapes our community, protects the environment and inspires future generations. Our Corporate Responsibility Program encourages us to look at the broader impact of our activities on our employees, customers, communities, and the environment as a whole.

100% of our iconic straps are now made from traceable, verifiable recycled plastic. We want those who come after us to have the freedom to explore the outdoors tomorrow, so we're reducing our footprint today. Read more here

Free returns & exchanges

Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.

Our Customer Service promise:

At TEVA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you.

Contact our Customer Services

Escrito pela empresa


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.651)

381 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I really like TEVA sandals to wear in…

I really like TEVA sandals to wear in Spring , Summer and Autumn . So my foot is not closed and the system to fit on my foot is simple . Also the Look of the sandals i fell natural and perfect . And the best effort is the simple , good and easy cleaning with water .My last TEVA sandals i wear 5 years in water , swimming and wandering and casual . just 1 week ago the clou make the sole in two parts . Very good product !!! From the order to arrive in my home is not even 48 hours . So for me i feel this all is more than perfect .
Thank you very much !!!

9 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Appalling customer service from the UK team

I rarely leave negative reviews, but after nearly a month of dealing with this, I feel other customers should know what to expect.

This issue started on 16 June when my order was delivered incorrectly. I had specifically selected delivery to a Post Office collection point, but the parcel was shipped as a home delivery to that location instead. When I went to collect it, the Post Office refused to release it because a collection code was required. DPD then confirmed they could not provide a collection code because the shipment had been created incorrectly by the sender.

In other words, I was unable to collect an item I had paid for because of an error outside of my control.

I contacted Teva and eventually had to submit a formal complaint. I then received a phone call from Leona in the UK customer service team who apologised and assured me everything would be sorted. I was specifically told the parcel would be collected from the pickup point, returned to Teva, then sent back to me with next-day delivery. I was also told I would receive new tracking information once it had been dispatched.

None of that happened.

There was no follow-up, no tracking information, no replacement parcel, and no proactive communication. I was simply left waiting.

Now, weeks later after complaining AGAIN, I have received another email from Maria effectively suggesting that I was responsible for not collecting the parcel and informing me that I will only receive a refund once the item is returned to them. That completely ignores the fact that I could never collect it in the first place because of the way it had been shipped.

The most frustrating part is not even the original delivery error. Mistakes happen. It’s the way the UK customer service team handled it afterwards. I was given assurances that were never followed through, my formal complaint wasn’t handled properly, I had to keep chasing for updates, and despite this dragging on since 16 June, I am still without the sandals or a refund.

This has been one of the worst customer service experiences I’ve had. A simple shipping issue turned into weeks of wasted time because nobody took ownership or followed through on what they promised. I expected far better from a well-known brand.

9 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

TEVA Men's HYDRATREK Water Sandals -Size 11.

The TEVA Men's HYDRATREK Water Sandals are an attractive Purple and Green colour with brown Soles.-The Size 11 is the correct fit -they seem quite wide.-I think that a Size 12 would have been a bit too big probably.-They were delivered quickly by the excellent DPD Courier company -At 12.20 pm today.-I am very pleased and completely satisfied with this purchase and recommend TEVA and DPD to anyone.-Thankyou very much.

9 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Rapidite d’avoir recu le colis tres bien

Rapidite d’avoir recu le colis tres bien

9 de julho de 2026
logotipo da Teva

Resposta da Teva

Bonjour Christiane,

Merci beaucoup pour votre retour.

Nous sommes ravis d'apprendre que vous avez apprécié la rapidité de réception de votre colis. Votre satisfaction est notre priorité, et votre message nous fait très plaisir.

Au plaisir de vous servir à nouveau prochainement.

Cordialement,

Dhyna 
​​​​​​​​Teva Relation Clientèle
​​​​

Avaliado com 5 de um total de 5 estrelas

❤️ Wraptor sandals but it took a day or two

I love my Wraptor sandals but it took a day or two to get used to them. They take a bit of foot wriggling to get on the first few times but once on they’re very secure and don’t flop about. It’s very much like a trainer but with ventilation. I’m on my feet all day and normally wear barefoot shoes but in hot weather running about on hard surfaces I get fatigue in my calves. These special edition wraptors cost more than I really wanted to spend but I just loved the colors. When I first tried them on though I considered sending them back but I’m really glad I didn’t because now I wear them almost all day everyday.

1 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Nicole,

I'm so happy to hear how much you love your Wraptor sandals! We appreciate you sharing your initial experience and how they've become a daily staple for you. It's wonderful to know that the unique design provides the ventilation you need while offering secure support, especially when you're on your feet all day.

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas

Pure comfort.

Just had my sandals delivered with no problems and I love them so much!!!!!

8 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Carole,

I'm pleased to hear that your sandals arrived safely and that you love them so much! We truly appreciate your kind words.

Best regards,
Mia

Avaliado com 5 de um total de 5 estrelas

"These Teva Midform Universal Knotted…

"These Teva Midform Universal Knotted sandals are a total win! They’re super cute, comfortable right out of the box, and the perfect height for everyday wear. Definitely my new go-to summer sandals!"

7 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Wendy,

I am so glad to hear you're loving your Teva Midform Universal Knotted sandals! It's wonderful that they are comfortable and stylish for your everyday summer wear. We appreciate your fantastic feedback!

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas
logotipo da Teva

Resposta da Teva

Bonjour Tony,

Merci beaucoup pour votre retour.

Nous sommes ravis d'apprendre que vous avez reçu votre commande plus rapidement que prévu. Nous espérons que vos articles vous donnent entière satisfaction.

Au plaisir de vous servir à nouveau prochainement. N'hésitez pas à nous contacter si vous avez la moindre question.

Cordialement,

Dhyna 
​​​​​​​​Teva Relation Clientèle
​​​​

Avaliado com 5 de um total de 5 estrelas

I could track the whole process easily

I could track the whole process easily, was quick,they had the option to accomodate a new delivery address easily and the pack arrived in optimum conditions.

Plus I immediately put on the new shoes and are heavenly comfortable! I can only hope they last as expected.

7 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Susanna,

I'm so happy to hear that your delivery was smooth and efficient, and that we could accommodate your address change. It's wonderful to know your new shoes are heavenly comfortable! We hope they bring you lasting joy.

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas

Beautiful product and swift delivery

Swift service. Tracked and very6 quick delivery. Beautiful product and totally adjustable which is perfect for my wide feet. I love them!!!!

7 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Sarah,

Thank you for your wonderful feedback!

I'm so happy to hear that you're pleased with the quick delivery and the beautiful product. It's fantastic that the adjustability makes them perfect for your feet. We appreciate you sharing your love for them!

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas

Delivered on time

Delivered on time. As always, dose are very comfortable and good strong quality

7 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Norm,

I'm so happy to hear that your delivery was on time and that you find our products comfortable and of strong quality. We appreciate your kind words!

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas

Super Sandalen

Es sind bereits meine 2. identischen Sandalen, für mich gibt es im Sommer nichts besseres.

3 de julho de 2026
Avaliação não solicitada
logotipo da Teva

Resposta da Teva

Liebe Judith,

vielen Dank für Ihre wunderbare Bewertung.

Es freut uns sehr zu hören, dass dies bereits Ihr zweites Paar derselben Sandalen ist. Es ist schön zu wissen, dass sie Sie so überzeugen und für Sie im Sommer die erste Wahl sind.

Wir wünschen Ihnen weiterhin viel Freude mit Ihren TEVA Sandalen und hoffen, dass sie Sie noch auf vielen weiteren Abenteuern begleiten.

Liebe Grüße
Nana

Avaliado com 3 de um total de 5 estrelas

Customer support should get rid of the AI bot!

The product is just fine. The customer support is a disaster. An absolute mastery of ignorance. The "next day delivery" fee is a scam.

EDIT: The customer support indeed contacted me with a significant delay and refunded the "next day delivery" fee. Btw. it took 5 days for the delivery, which is pretty standard and OK. I'd not recommend "next day delivery" though. It's hardly possible here, if they use UPC (or any other) and ship cross borders.

6 de julho de 2026
logotipo da Teva

Resposta da Teva

HI Ondrej,

I appreciate you taking the time to share your experience with us. We sincerely regret the significant delay you encountered with our customer support and the issues surrounding the "next day delivery" fee. We are actively reviewing our delivery options, especially for cross-border shipments, to ensure our services accurately reflect what we can realistically provide. Your feedback is very valuable to us.

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas

Mooie slippers

Echt mooie vrouwelijke slippers/sandalen. Zoals gewend zijn ook deze onverwoestbaar goed afgewerkt voor jarenlang draagcomfort.

3 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Good service

Arrived on time and person delivering the sandals was friendly and polite.

4 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Christine,

I'm so happy to hear that our delivery was prompt and that our team member was friendly. Thank you for sharing your positive experience!

Kind regards,
Mia

Avaliado com 5 de um total de 5 estrelas

Such speedy delivery

Such speedy delivery - order arrived within 24 hours. Exceptionally well organised system. Also - Friendly delivery driver.

4 de julho de 2026
logotipo da Teva

Resposta da Teva

Hi Kirk,

I'm happy to hear about your positive delivery experience and that your order arrived so quickly! We appreciate you acknowledging our organised system and friendly driver.

Kind regards,
Mia

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