The TEVA Men's HYDRATREK Water Sandals are an attractive Purple and Green colour with brown Soles.-The Size 11 is the correct fit -they seem quite wide.-I think that a Size 12 would have been a bit t... Ver mais
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Veja o que dizem as avaliações
The product is just fine. The customer support is a disaster. An absolute mastery of ignorance. The "next day delivery" fee is a scam. EDIT: The customer support indeed contacted me with a signific... Ver mais
A empresa respondeu
I love my Wraptor sandals but it took a day or two to get used to them. They take a bit of foot wriggling to get on the first few times but once on they’re very secure and don’t flop about. It’s very... Ver mais
A empresa respondeu
"These Teva Midform Universal Knotted sandals are a total win! They’re super cute, comfortable right out of the box, and the perfect height for everyday wear. Definitely my new go-to summer sandals!"
A empresa respondeu
Detalhes da empresa
Sobre Teva
Escrito pela empresa
Welcome to the official Trustpilot profile for Teva.
Thank you for sharing your reviews with us.Our story:
Pioneered in 1984, the original icon was created to give people the freedom to roam. We inspire those who crave experiences and connections, in whatever form they take, and our products are crafted to be accessible, versatile and a celebration of the independent spirit. Creator of the original sport sandal over three decades ago, the self-defining idea of freedom still holds true today with Teva products now sold in over 40 countries worldwide.Our community. Our environment:
We believe in good business. The kind that positively shapes our community, protects the environment and inspires future generations. Our Corporate Responsibility Program encourages us to look at the broader impact of our activities on our employees, customers, communities, and the environment as a whole.100% of our iconic straps are now made from traceable, verifiable recycled plastic. We want those who come after us to have the freedom to explore the outdoors tomorrow, so we're reducing our footprint today. Read more here
Free returns & exchanges
Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.Our Customer Service promise:
At TEVA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you.Contact our Customer Services
Escrito pela empresa
Informações de contato
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, Reino Unido
- customerservices@teva-eu.com
- teva-eu.com
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery time
Delivery time, my second pair and the new ones are great. Just what I wanted.
28 de maio de 2026
Resposta da Teva
Hi Robert,
Thank you for your feedback. We’re really glad to hear your second pair and the new ones are exactly what you wanted. We also appreciate your patience with the delivery time, and we’ll continue working on improving this. If you need anything else, feel free to reach out.
Kind regards,
Dhyna
Teva Customer Service
Such great products and customer…
Such great products and customer service
Billy was so good
Thanks x
31 de maio de 2026
Avaliação não solicitada
Resposta da Teva
Hi Gwyn,
I'm so glad you enjoyed our products and service! We appreciate your kind words.
Kind regards,
Mia
Bestel alleen als je zeker weet dat je niets wil retourneren!
Prima site en doorgaans goede sandalen, maar zorg dat je niets hoeft terug te sturen!!! Retour werkt niet, als je op de site de gegevens van de bestelling invult krijg je een error. De enige mogelijkheid voor contact is zo'n superirritante AI chat waar je ook niets aan hebt. Kortom, ik ben bang dat ik mijn geld kwijt ben aan niet passende sandalen. Mijn advies, koop niets online bij deze site!
31 de maio de 2026
Avaliação não solicitada
Resposta da Teva
HI, Patricia,
Wij hebben geprobeerd contact met u op te nemen om aanvullende contactinformatie te verkrijgen, aangezien u deze niet heeft ingevuld, maar we hebben nog geen antwoord ontvangen. Als u deze kwestie verder wilt bespreken, neem dan alstublieft contact op met onze klantenservice. Fijne dag verder.
Jason,
Return portal deliberately closed and no one answering emails! WHERES MY REFUND
I've been trying to return an unsuitable pair (after ordering a new pair) but your online portal has been shut since Thursday. I only have set days I can make it to the post office to return. I contacted customer service, which is of course is a bot, who sent my query by email to a human, no response. So I emailed twice, no response. How do I return these if your portal is permanently closed 😡😡. And some automated lie about it being "2 hour maintenance" when it's been 3 full days. What happens to people's 30 day return period if it has gone over by shutting it down? Nothing short of a scammers if you system block returns and won't answer emails.
28 de maio de 2026
Avaliação não solicitada
Resposta da Teva
Hi MC,
I appreciate you bringing these difficulties to our attention. We sincerely apologise for the issues you've encountered with our online portal. I have been in touch via email to assist further with this.
Kind regards,
Mia
Un service client très efficace !
J’ai eu besoin de contacter le service client Teva suite à un problème rencontré sur une paire de sandales alors que j’étais en voyage à l’autre bout du monde.
Le service client, et tout particulièrement Dhyna, a été exemplaire. Les réponses ont toujours été rapides, professionnelles et bienveillantes. Chaque e-mail a reçu une réponse claire dans des délais très courts.
La situation était pourtant compliquée, car le magasin où les sandales avaient été achetées demandait un retour physique du produit, ce qui était impossible dans le cadre de mon voyage de longue durée. Malgré cela, Teva a pris le temps d’étudier mon dossier et a su me proposer une solution adaptée.
On juge souvent une marque lorsqu’un problème survient. Dans mon cas, Teva a démontré qu’elle savait assumer ses responsabilités et accompagner ses clients avec sérieux.
Merci encore à Dhyna et à toute l’équipe. Je recommande Teva en toute confiance
28 de maio de 2026
Avaliação não solicitada
Resposta da Teva
Bonjour Sylvain,
Merci beaucoup d’avoir pris le temps de partager votre expérience.
Nous sommes ravis d’apprendre que notre équipe, et particulièrement Dhyna, a pu vous accompagner efficacement malgré la complexité de votre situation en voyage. Votre retour illustre parfaitement l’importance que nous accordons à la réactivité, à l’écoute et à la recherche de solutions adaptées pour chacun de nos clients.
Nous vous remercions sincèrement pour votre confiance et votre recommandation. Nous restons à votre disposition si vous avez besoin de quoi que ce soit à l’avenir.
Cordialement,
L’équipe Teva
Resposta da Teva
Hallo
Bedankt voor uw beoordeling op Trustpilot, wij waarderen uw steun enorm!
Met vriendelijke groet,
Jason 🙂
My shoe heel disintegrated after…
My shoe heel disintegrated after 18months and as i didnt have the receipt Teva refused to investigate the issue or provide a repair.
29 de maio de 2026
Avaliação não solicitada
Resposta da Teva
Hi Gary,
I'm sorry to hear about your shoe heel issue and appreciate your disappointment caused by the outcome.
Kind regards,
Mia
Resposta da Teva
Bonjour Nicole,
Merci beaucoup pour votre retour positif.
Nous sommes ravis que notre site vous inspire confiance. Votre satisfaction est notre priorité, et vos encouragements nous motivent à continuer dans cette direction.
N’hésitez pas à nous contacter si vous avez la moindre question ou besoin d’assistance.
Cordialement,
Dhyna
Teva Relation Clientèle
Retour werkt niet
Betalen is prima, maar retour werkt niet. Ik wil graag een item retourneren en als ik op retour klik krijg ik een eroor, als ik op hun site kijk en retour klik, mijn mailadres en zip code in voer krijg ik ook een error. Mooi waardeloos!
29 de maio de 2026
Resposta da Teva
Hallo,
Onze excuses voor het ongemak. We begrijpen uw situatie en hebben inmiddels per e-mail direct contact met u opgenomen. Via e-mail zullen wij u verder informeren en een passende oplossing met u delen.
Met vriendelijke groet,
Jason
J'apprécie les sandales Teva depuis…
J'apprécie les sandales Teva depuis plusieurs années. La livraison via colissimo de La Poste est rapide (J+3) et fiable. Cela apporte une vraie amélioration versus ma précédente commande en ligne.
29 de maio de 2026
Resposta da Teva
Bonjour Arlette,
Merci beaucoup pour votre retour positif. Nous sommes ravis d’apprendre que vous appréciez toujours les sandales Teva et que votre expérience de livraison avec Colissimo a été rapide et fiable. C’est un vrai plaisir de savoir que cette amélioration par rapport à votre précédente commande vous satisfait.
Au plaisir de vous accompagner lors de vos prochaines commandes.
Cordialement,
Dhyna
Teva Relation Clientèle
Resposta da Teva
Hallo
Bedankt voor uw beoordeling op Trustpilot, wij waarderen uw steun enorm!
Met vriendelijke groet,
Jason 🙂
Resposta da Teva
Beste Baukje,
Bedankt voor uw positieve feedback. Fijn om te horen dat de levering snel was en dat het product volledig aan uw verwachtingen voldoet. Veel plezier ermee.
Met vriendelijke groet,
Dhyna
Teva Klantenservice
Resposta da Teva
Hi there,
I'm so glad to hear you love your sandals! We hope you shop again with us soon.
Kind regards,
Mia
Resposta da Teva
Hi Geraldine,
We appreciate your kind words. I am pleased to hear your order was efficient and on time.
Kind regards,
Mia
Resposta da Teva
Hi Margaret,
I'm so glad everything met your expectations. Thank you for the kind feedback!
Kind regards,
Mia
Helpful staff
Easy to order, good communication regarding delivery. Subsequent Email communication with staff to solve a delayed delivery problem was very helpful. Product arrived, good quality.
25 de maio de 2026
Avaliação não solicitada
Resposta da Teva
Hi there,
I'm so glad to hear you found our ordering process easy and appreciated our communication. We're happy our team could assist with your delivery and that you're pleased with the product quality. Thank you for your kind words
Kind regards,
Mia
Yo aún no he recibido mi paquete
Compre unas sandalias en la pagina web oficial de la marca Teva, me informan que me las han entregado y yo no he recibido nada, el servicio de mensajería entrega los paquetes sin verificar la identidad del destinatario....
26 de maio de 2026
Resposta da Teva
Hola Jesus,
Siento leer su evaluación sobre nuestros servicios. He pasado sus datos a uno de nuestros representantes del servicio de atención al cliente que podrá ayudarlo y guiarlo más en este asunto.
Gracias,
Anne
Compré unas sandalias en la página…
Compré unas sandalias en la página oficial a principios de este mes y nunca llegaron. Tuve que hablar con el servicio de atención al cliente y resultó que su empresa de logística (DHL) lo había perdido. Me han reembolsado el dinero, pero me parece increíble que colaboren con una empresa que pierde sus paquetes. Recomiendo comprar la marca pero por Zalando o por Sprinter... (Por Sprinter los pedí hace una semana y ya las tengo)
26 de maio de 2026
Avaliação não solicitada
Resposta da Teva
Hola Maria,
lamento leer su reseña. Me comuniqué con usted para obtener más información de contacto para poder pasar esto al equipo correspondiente para que investigue más a fondo su caso.
Gracias,
Anne
Resposta da Teva
Hi Rosie,
I'm happy to hear you enjoyed our sandals and service. We appreciate your kind words!
Kind regards,
Mia
Swift delivery
I ordered my sandals on a Thursday. They were here on Saturday well within the time slot and also three days ahead of the original forecast.
23 de maio de 2026
Resposta da Teva
Hi Sandra,
I am so happy to hear your sandals arrived quickly and ahead of schedule! Thank you for sharing your positive experience with us.
Kind regards,
Mia
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