The Bicycle Lounge Avaliações 

291
•
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I found my bike after an extensive internet search, spoke to staff who responded quickly, paid a deposit & went into the store for my bike fit & purchase. The whole process from start to finish has be... Ver mais

Avaliado com 5 de um total de 5 estrelas

I got a great deal on a lovely bike with these guys. Despite having a bit of a trip to make I went to pick it up to take advantage of their offer of a bike fit. I’m so glad I did! The service I got wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of buying a Pinarello X5 from here and from all the bike shops in England. This has been one of the best experiences I have had. from the initial call , to the custom size fi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great bike shop. Amazingly helpful staff. Guided me through all the process with great advice. Would highly recommend. No hard sell. Just genuine and proper bike folk. Thank you

Detalhes da empresa

  1. Loja de Bicicleta
  2. também em
  3. Loja de acessórios para bicicletas

Escrito pela empresa

The Bicycle Lounge concept has always been the main vision for Matt Middleton (Owner) “My aim is to provide everything to do with the bicycle, from advice, bike fitting, components and clothing, to repairing a puncture on a Monday morning.” After working in the family business for over 20 years (Harry Middleton Cycles) Matt decided to set up The Bicycle Lounge in 2012, he wanted to give cyclists the best selection of products, the best value and the best service in the industry, fuelled by the need to give every customer that personal touch and experience, which we feel here at The Bicycle Lounge the industry has been missing.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

291 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(291)

68 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The place to go for a new bike, repairs/service or advice

If you are looking for a new bike, repairs/servicing, spares or general cycling advice or help. The Bicycle Lounge in Ormskirk is the best place to go.
I’ve just bought my fourth road bike from them and been a customer for eight years. I wouldn’t go anywhere else. I’ve got other bike shops closer to home but these guys are SO good I’m more than happy to travel over Ormskirk to see them. Always happy to help, a warm welcome and a real “can do” attitude. As retailers go Matt and his colleagues, Howie, Paul and Sean are all top notch. Highly recommended 😊

14 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Matt and his team offer a first class…

Matt and his team offer a first class service and I have already recommended them to everyone in the office. I recently brought a Cervelo and travelled up from London to pick up my bike and get it fitted. From the first phone call to me getting fitted and walking away with a big smile on my face. The time they spent with me getting everything just right was brilliant. The team's knowledge and experience was world class.

7 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the first phone call to collecting…

From the first phone call to collecting the bike it was a pleasure nothing was to much for any of the staff and everyone was very professional the bike fit was the first I had experienced but was well worth it and would highly recommend the bicycle Lounge for anything to do with cycling Matt and his team are very experienced in all aspects and all levels of cycling
Thank you
Regards D

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Custom build

I brought a custom build Cervélo S5 from Matt at the Bicycle Lounge. The service from start to finish was impeccable and I cannot recommend more highly. Matt went out of his way to secure an extremely competitive price and the service when specifying the bike was faultless. Collection and pick up was better than any other bike shop I have used before.

16 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

One of the best customer services around. My 2nd Bike Purchase from these guys, and not the last.
Any issue that's arose or questions I've had they've helped me without hesitation.

21 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Guidance Second to None

Great insight and advice to select the most suitable bike. The depth, breadth and practical knowledge Matt has to ensure the best fit and set up is impressive and makes such a difference.

17 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic after Ssles

Matt sorted my electrical problem with my recent purchase of a kicker core keeping me updated all the way until the new one arrived fantastic service I would recommend this company on any bike or trainer purchase without hesitation well done the bicycle lounge

28 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Brilliant service from Matt and his team.the advice and attention to detail is second to none. I’m a relative beginner in the cycling world but Matt spent a lot of time setting me up on the bike and giving me the confidence to get going. From initial enquiry about the most suitable bike to the fit and collect has been brilliant.
Thanks to all involved.

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Service

The service from Matt and Sean is outstanding and to be honest I was a bit taken aback at times as not really used to it these days! But that's the difference when you go to a local bike shop like Bicycle Lounge, they are more than happy to help with whatever it is you need, and you feel like a valued customer getting a tailored service, therefore I will always keep going back there!

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really professional on all aspects of…

Really professional on all aspects of buying my new Pinarello. Can’t recommend having a fit for your new bike too highly, Matt even put my cleats in the correct position on my shoes for total efficiency in pedalling.

18 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pinarello Prince

Just collected my Pinarello. Matt and the team really do go the extra mile. I spent around 90 mins with Matt getting the bike fitted, nothing was too much trouble. They answered quickly on email around my queries on the bike spec, etc. Fantastic experience and great service. Thanks guys!

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service!

The attention to detail and level of service received from Matt and the team was second to none during the purchase process and during the free bike fit that came with the purchase. I recommend Bicycle Lounge very highly and will definitely be buying my next bike from them!

11 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service - 5*****

Great service, great products and most of all brilliant advice. Matt spent nearly 2 hours with me fitting my new Pinarello and giving me lots of advice which is brilliant. 5* Buying experience and I'll be back to sample the services the shop offers to keep my new pride and joy in tip top condition!

11 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Matt is fantastic

Matt is fantastic. For the first time in a long time, I felt like a valued customer despite walking in off the (virtual) street. Very knowledgeable, accommodating and responsive, whilst offering great value. Can’t ask or wish for more!

8 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MOST IMPRESSED!

I specifically wanted to purchase a Pinarello for my birthday in early 2024, I looked at other suppliers but The Bicycle Lounge had the most appropriate Prince with Most carbon wheels in stock within my budget. Christmas holiday intervened but the team prepared my new bike ready for me to pick up from the shop just after & I am super happy with my purchase! I was apprehensive about where I could leave my car whilst I picked up the bike so imagine my delight there was a car park directly over the road from the shop. Many thanks to Matt, Sean & Howie for taking the time to explain the basics of Di2 & the offer of a free first service within the first 6 months of use, Most impressed with my first experience of The Bicycle Lounge.

29 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An excellent new bike experience

Matt and his team went to great lengths to ensure that my new Pnarello Prince was assembled just as I wanted it. On collection Matt helped with the download of the Shimano app and explained it's functions and that of the Di2 groupset fitted to the bike.

7 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My bike got stolen, who do I call??

I made an initial phone enquiry and was booked in to be measured up the same day. The staff were very friendly, knowledgeable and the process took approximately 1 hour. Within a week I was back again to be fitted for my new gravel bike. Matt was very thorough in making sure I was comfortable on the bike, making minor adjustments to the saddle and handle bar reach where necessary. Having never used clip in shoes before, I very grateful for the excellent advice he gave on what to expect from this set up. From start to finish the customer experience from Matt and his staff has been excellent. If you are looking to purchase a new bike I would highly recommend Matt and his team at T.B.L Thanks guys. 👍🏻👍🏻.

2 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding service (as always)

Outstanding service (as always). My Cervelo C3 developed a small vertical crack in the front fork by the disc brake housing. Despite the bike being 4 years old with significant mileage, Matt and TBL staff followed this up with Cervelo. The model is no longer manufactured, so instead of replacement forks (which I anticipated paying for) I was provided with a new frame set and fork for a Cervelo Caledonian (the equivalent model) free of charge. I was delighted and astonished by this level of customer service. I have bought 5 bikes from TBL over the last 25 years and this is absolutely characteristic of their after-sales service. I would not think of purchasing from anywhere else.

29 de novembro de 2023
Avaliação não solicitada

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