The Brooklyn Pet Beds Avaliações 

2.155
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The product is quite good and our dog loves it. It is his second bed we have purchased over the years. This design with the washable cover and more stuffing is a definite improvement on a bed that... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy order/fast delivery/pink n fluffy/my border collie loves it /she disappears into the memory foam I got X/l with Brooklyns advise best bed ever my 9 year old pampered princess gives it 10/out of... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ll tell you about both my rescue dogs experience. They absolutely love it, my arthritic dog chooses to use his new bed, it’s easy for him to get into. My other dog is very anxious and she burrow... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordering online was simple. Delivery was made as advertised. I bought the Nest cooling bed and I couldn’t be any happier with the choice I made. The bed is firm with a perfect height rim cushion sur... Ver mais

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.155)

326 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A great product

Received my dog bed quickly and as soon as I unpacked it, my Maggie Mae was in it relaxing and enjoying it. She loves curling into it, makes her feel secure. Thank you for such a great product,

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This petbed is luxurious! Seamless and straightforward ordering process was great!

The interactions were fast, easy, and uncomplicated. I really liked the fact that everything was simple and straightforward. It was nice to get exactly what I was looking for and that it arrived in a timely and efficient manner. Ozzy loves his new bed and settled right in.

I also appreciate sezzle. I wanted a luxury pet bed for my golden boy and there was no possible way for me to afford it if I had to pay all at once. I was pleasantly surprised with the quality of the bed, and impressed by the customer service.

12 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Service and prompt delivery was excellent.

Unfortunately my golden retrievers didn't like the beds (one dog in particular had to be coerced into it and would then get out) and since I couldn't return them if the dogs were in them, I sold them on Marketplace for $90.00 each. :( The new owners of the beds LOVED them so there is a happy ending.

Thank you!

Liz

9 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor quality and poor customer service!

I bought a chew resistant bed cover and within minutes my dog had the stitched seam open. Poor quality stitching. Can’t comment on the material as only used the bed cover for a few minutes. Emailed and the company refused to refund the money. Would not buy anything from this company.

7 de maio de 2026
Avaliação não solicitada
logotipo da The Brooklyn Pet Beds

Resposta da The Brooklyn Pet Beds

Hi Bill,

We're sorry to hear the cover didn’t meet your expectations.

I've spoken with the team and understand there may have been a compatibility issue due to the item purchased not matching your bed setup.

I also understand the team is currently working with you directly to resolve this.

Warm regards,
The Brooklyn

Avaliado com 5 de um total de 5 estrelas

Love the Brooklyn beds.

Love the Brooklyn beds as do my two dogs.
They have the memory foam beds and one of my dogs ripped his cover after 3+ years. Seeing the upgraded Ultra rim cover I chose this option as my dog loves a pillow. Both dogs would fight over who got the bed and would sleep all day and night. Needless to say, I bought another cover the next day. Shipping is fast, beds are great quality.

5 de maio de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I love the product but received the wrong color

I love the product. We have a previous one which my dog absolutely loves. Thus, we ordered a second one for the car.
Unfortunately, the wrong colour was sent (beige instead of grey). The additional cover I ordered was the correct color (grey).
Due to the inconvenience of sending it back and waiting again, I decided to keep it since I have the second cover in my preferred color.

7 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So good we bought a second one

This is the second bed we buy, as our very lucky dog is going to have his old one installed in his brand new kennel and the new one will be inside the house for luxury nights of sleep. His Brooklyn is his favourite place to sleep. We have noticed that, as he gets a bit older and stiffer, he choose it over any other spot or sofa in the house, so it must be very comfy!
The delivery was very fast just as last time. couldn't be more happy.

5 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Return process is crap

Return process is crap. I bought 2 beds, should have returned both as they were too small.. but thought I would be nice and keep one of the small ones and return the unopened one. That cost me $26 in postage + $14 in upgrade. Then the returns only process once a month.. so 2 months after I ordered and $240 later I have one bed which my dog was too big for from day 1 (used it once when he was wet and cold) and another he still hasn’t used..

1 de abril de 2026
Avaliação não solicitada
logotipo da The Brooklyn Pet Beds

Resposta da The Brooklyn Pet Beds

Hi Nathan,

Thanks for your feedback, and I’m sorry this has felt frustrating.

I've personally taken a look into your exchange, as I wanted to find out what happened.

From what I can see, your return was processed quickly.

The delay in shipping your exchange was due to the size upgrade payment (the difference between your original size, and the requested size) was not paid for approx 1-month. I can see that as soon as payment was made, the exchange was shipped within 24 hours, and delivered 3-days later.

That said, this is a helpful learning for us. We’ll look into adding payment reminder emails for unpaid upgrade fees, which would make it clearer when an exchange is on hold.

Regarding return costs, you’re right that we don’t cover shipping for change of mind returns. We do cover the initial delivery to you, while change of mind returns are handled by the customer, which is standard for hygiene-related products like pet bedding.

I understand it’s frustrating when the size ordered isn’t quite right. If you ever need help with sizing, we’re always happy to recommend based on breed and weight to help avoid this.

Appreciate you taking the time to share your experience.

– The Brooklyn Team

Avaliado com 5 de um total de 5 estrelas

Our 11 week old Golden Retriever…

Our 11 week old Golden Retriever absolutely loves his bed. Sometimes, when he gets the zoomies he thinks its a toy. Great experience so far. Good quality and I like thatbits a Canadian Brand.

17 de abril de 2026
Avaliação não solicitada

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