I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... Ver mais
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Veja o que dizem as avaliações
Sophie has created wonderful unique products. I have purchased the sweet smokin bourboun range for my niece and she adores it. My personal favourite is the darjeeling range. Delivery is prompt packagi... Ver mais
Brought my first candles when Floralab was exhibiting at the NEC Food Show and have continue to make further purchases since. The Sicilian Sunbeam is exquisite and my favourite and the smell is so ca... Ver mais
A empresa respondeu
Bought a diffuser as a gift and liked it so much I went back to get one for myself. The smells are so good (Renaissance Man and Stargazer are personal favourites), different to what you find elsewhere... Ver mais
Detalhes da empresa
Escrito pela empresa
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Informações de contato
Reino Unido
- hello@thefloralab.com
- thefloralab.com
4,8
Excelente
224 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da the flora lab
Heya Lynn, thank you so much for taking the time to leave this review. I hope you love your candle and it brings the scent of the Italian summer into your home 💐
The new scent by Flora Lab is divine
The new scent by Flora Lab is divine. Ordering is so very easy and the delivery so swift. Beautiful packaging, perfect for a gift. I will be ordering again x
24 de junho de 2025
Resposta da the flora lab
Hey Arielle, thank you so much for taking the time to leave this review... and for offering to be one of the testers for our new Sea Salt scent 💙 the kind words really do mean the world!
Thanks so much, Sophie x
10/10
Very seldom that you order a candle and if arrives at your house (in Scotland) the next day! Service is 10/10, alongside the branding and scents. So glad to have found this candle company, think they will become a new favourite :)
28 de junho de 2025
Avaliação não solicitada
The way they dealt with my order query…
The way they dealt with my order query so promptly and efficiently made a welcome change to get such good customer service .
10 de junho de 2025
Great customer service
Great customer service! My parcel was lost and they located and redirected it to me with an apology and a discount. The candles have a long burn time with an authentic scent of ingredients to fill your room.
30 de maio de 2025
Resposta da the flora lab
Hola Álvaro,
Muchas gracias por tu pedido, desde Madrid. Realmente significa mucho que nuestros amigos europeos tengan nuestros productos y espero que Sweet Smokin' Bourbon tenga una vida larga y feliz en su hogar.
Espero verte de regreso en la sede de Flora Lab muy pronto.
Sofia,
--------
Hello Alvaro,
Thank you so much for your order, all the way from Madrid. It really means the world that our European friends have our products and I hope Sweet Smokin' Bourbon has a long and happy life in your home.
Hope to see you back at Flora Lab HQ very soon,
Sophie
Absolutely spectacular scents
After following the Instagram page for a few months, I bought a Darjeeling Delights candle and can’t get enough, I’ve had it burning every day since and can’t wait to try the other scents on offer.
I love that these products are made using sustainable ingredients and best of all they’re handmade too.
25 de abril de 2025
Avaliação não solicitada
Resposta da the flora lab
Thank you so much, it really means the world! Hope you love your Darjeeling Delights candle & hope to see you back at Flora Lab HQ again soon!
Happy Snail
Bought as gifts for a friend & they were well received.
So very happy once again with super products & good service.
Thank you
14 de abril de 2025
Resposta da the flora lab
Hey Joanna,
Thank you so much for writing such a lovely review, sorry I've been such a slow snail at responding to your review regarding your wax melt snail. I hope you have the most wonderful day, and hope to see you back at Flora Lab HQ soon :) Sophie.
Amazing
Quick delivery.
Great/eco friendly packaging.
Amazing products (wax melts and individual melts)
13 de abril de 2025
Resposta da the flora lab
Hey Erin, thank you so much for placing an order with us, and then taking the time to write a review. It really does mean the world! Can't wait to see you back at The Flora Lab, Sophie x
Beautiful Candles and wax melts
I just love the floral lab the fragrance from the candles and wax melts are amazing such a beautiful scent throughout our house I've had many people say how lovely they smell.
1 de abril de 2025
Resposta da the flora lab
Ahh thank you so much, that truly does mean the world; you're the best! I hope you've had a wonderful Easter weekend and your house continues to smell lovely. Sophie x
Gorgeous as always xxx
4 de abril de 2025
Resposta da the flora lab
Thank you so much Sarah, you're the best! Hope you had a wonderful Easter Weekend, Sophie x
Amazing scents
The products have unique and wonderful scents. So pure.They are packed with great care.The sustainable packaging is beautiful and very suitable for reuse.
28 de março de 2025
Resposta da the flora lab
Hey Monique, thank you SO much for taking the time to write this review, it really does mean the world, I promise! Thank you so much for supporting us thus far and I can't wait to show you what's coming next out of Flora Lab HQ.
Many thanks
Sophie
Amazing smelling fragrances
Amazing smelling fragrances, I have tried loads of different ones but these are the best I have ever had.
I will only be buying from here from now on.
Delivery was also quick and beautifully packaged.
22 de março de 2025
Resposta da the flora lab
Honestly Hayley, thank you so much for your kind words, this really does mean the world. I'm over the moon that you loved your scents and I can't wait to see what you pick out soon :)
Sophie x
Great brand and incredible quality of…
Great brand and incredible quality of products .!!
Amazing customer service online and in person at Herne Hill market.
30 de março de 2025
Resposta da the flora lab
Hey Megan, thanks so much for kind review, you're such a star. Can't wait to see you back at Flora Lab HQ soon :) Sophie x
Floral Lab products are amazing
Floral Lab products are amazing. I love their wax melts. There's a lot of care that goes into their products.
27 de março de 2025
Resposta da the flora lab
Hey Joe, thank you so much for your kind words- it's true, there's alot of care that goes into our products, and we're so appreciative of you supporting us :) Have a wonderful day, Sophie x
Beautiful gift
Lovely wax melts and snail, a present for my niece. Quick delivery, well packaged product. I would definitely recommend flora lab
26 de março de 2025
Resposta da the flora lab
Hey Karen, thank you so much for the kind words, you're such a star! Thank you so much for gifting us, it really does mean the world. Sophie x
was amazing,colourful and eye…
was amazing,colourful and eye catching,a free sample it was great! I gave it as a gift they loved it! The prices are a bit high but great quality for the price!
22 de março de 2025
Resposta da the flora lab
Hey Damla, thank you so much for the kind words, you're truly the best! And on the prices, we do our very best to keep things as low as possible; we're just at that horrible point right now as a small business where we can't afford to buy any more than we do to get cheaper prices. Let's cross our fingers that that will change :) But until then, we've kept wax melts and tealights under £10 so everyone can have the opportunity for beautiful scent. Have the most wonderful day, Sophie
Sophie - a great understander of customer service.
Sophie, who liaised with me over my purchase was the one who made my experience so great.
3 de março de 2025
Resposta da the flora lab
Hey Tamara, thank you so much for the kind words, you're such a star! Hope you loved your goodies and can't wait to see you back at Flora Lab HQ soon :) Sophie x
Wonderful candles with long lasting…
Wonderful candles with long lasting amazing scents, beautifully presented and packaged.
13 de fevereiro de 2025
Resposta da the flora lab
Thank you so much for taking the time to write such a kind review Alison, it means the world. Many thanks, Sophie x
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