I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Sophie has created wonderful unique products. I have purchased the sweet smokin bourboun range for my niece and she adores it. My personal favourite is the darjeeling range. Delivery is prompt packagi... Ver mais
Brought my first candles when Floralab was exhibiting at the NEC Food Show and have continue to make further purchases since. The Sicilian Sunbeam is exquisite and my favourite and the smell is so ca... Ver mais
A empresa respondeu
Bought a diffuser as a gift and liked it so much I went back to get one for myself. The smells are so good (Renaissance Man and Stargazer are personal favourites), different to what you find elsewhere... Ver mais
Detalhes da empresa
Escrito pela empresa
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Informações de contato
Reino Unido
- hello@thefloralab.com
- thefloralab.com
4,8
Excelente
224 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I just love these wax melts
I just love these wax melts! My house smells beautiful. I will keep ordering 🥰
30 de janeiro de 2025
Resposta da the flora lab
Rebecca, this genuinely means the world. This is exactly why I wanted to start Flora, so everyone can have their house smelling beautiful! So glad that yours now does! Sophie x
I love The Flora Lab!
I love The Flora Lab! The fragrances of their candles and melts are so beautiful and long lasting. The packaging designs are absolutely gorgeous and very distinctive. The Flora Lab's prices are very reasonable considering how high quality their products are. I also love their recyclable and sustainable packaging.
9 de janeiro de 2025
Resposta da the flora lab
Rachael, what a review, this genuinely means the world to me. Thank you so much! We're so lucky and grateful to have you on team Flora <3 xx
Ray of sunshine
Gorgeous wax melt selection boxes and burner. A ray of delicious scented sunshine in this gloomy weather! Will absolutely be returning when I've decided on my favourites.
12 de janeiro de 2025
Resposta da the flora lab
Thank you so much Rebecca, I'm so glad we brought a little bit of sunshine to your day and can't wait to see you back at Flora Lab HQ soon :)
I have ordered from the Flora lab…
I have ordered from the Flora lab several times. I just keep going back for more! Their scents are vibrant and beautiful. My favourites are Dark Cherry and Scillian Lemon. It comes in sustainable, lovely packaging.
25 de novembro de 2024
Avaliação não solicitada
Resposta da the flora lab
Thank you so much for taking the time for your review, it honestly means the world. And it was such a delight to meet you at Top Drawer :) have a wonderful day, Sophie
Always good products and services from…
Always good products and services from this business
5 de janeiro de 2025
Resposta da the flora lab
Thank you so much Tracey for the kind words, it honestly means the world :) Have a wonderful day, Sophie
Approached this stall in Milton Keynes…
Approached this stall in Milton Keynes today as the product packaging and flowers caught my eye. I bought a candle and some wax melts as some little presents for family members, they smelt absolutely amazing. The lady who served me (I believe the owner) was so lovely and her service was 10/10. I will 100% be a returning customer as I know some people that will love the wildflower bouquets!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da the flora lab
Ahh Marie, thank you so much for the kind words, it honestly means the world. So happy to meet you at MK and hope to see you back with us soon. Have a wonderful day, Sophie
Lovely products and amazing customer…
Lovely products and amazing customer service!!
1 de dezembro de 2024
Resposta da the flora lab
Hey Tanwen, thank you so much for your order, it means the world. Hope you have a lovely day and your wax melt selection boxes are still going strong. Sophie x
My delivery has yet to arrive
My delivery has yet to arrive and after I complained they asked me amend my review refund my money if the candles do not arrive tomorrow as I said I paid over for £100 for these goods. You should be using reptile delivery companies so no I won’t amend my review how dare you ask someone to do that who had not received their expensive items
Update 11/12/24 my delivery has still not arrived poor customer service for expensive goods
30 de novembro de 2024
Resposta da the flora lab
Heya Christine,
Firstly thank you so much for your order; it genuinely means the world and I'm so sorry your parcel hasn't arrived yet.
I've had a quick look into your order and it shows that Royal Mail has tried to deliver your parcel on the following dates;
6th December
7th December
8th December
& you've rearranged delivery for the 9th December.
Fingers crossed that your parcel is successfully delivered tomorrow and if you need any further help, just let me know.
If there was a chance you could adapt your review to reflect the service of our business (The Flora Lab) instead of Royal Mail I genuinely would be so grateful. We work really hard to provide tip top products and service and to see a one star review due to failed delivery attempts is heartbreaking 😢 ofcourse I completely understand if not but I hope when you do receive your candles, you do love them ❤️
Kindest regards,
Sophie
Hands down the best candles ever…
Hands down the best candles ever made.ive tried so many premium brands and none are on par with the flora lab. The scents are beautiful with a strong throw and so much nicer than your run of the mill scents. The packaging is beautiful, the candles burn evenly and last for ever. And finally,the owner,her care and communication stands out heads above other companies. I will be a constant re purchaser
4 de dezembro de 2024
Avaliação não solicitada
Resposta da the flora lab
Joanne, thank you so much for your kind words, it honestly means the world. These are the reviews that keep you going, so I can only say thank you. Can't wait for you to see what we have planned in the coming months, I'm crossing my fingers that you'll love them :)
Gorgeous Christmas candles
Gorgeous Christmas candles beautifully packaged, delivered carefully and on time with a lovely free gift of a Sweet Smokin’ Bourbon candle.
28 de novembro de 2024
Resposta da the flora lab
Bless you, thanks so much Margaret for writing such a beautiful review, it really does mean the world. Hope you have a wonderful day, Sophie
Absolutely love these candles
Absolutely love these candles, packaged so well beautiful boxes pure luxury
28 de novembro de 2024
Resposta da the flora lab
Heya Ruth, thank you so much for sending such a lovely review, it really does mean the world. I hope you have a great day and enjoy your candles, Sophie x
I hadn’t found any wax melts that I…
I hadn’t found any wax melts that I really like because they always smelled chemically or kind of synthetic. These ones are beautiful. So far I’ve gone for the selection boxes to find out my favourites
11 de novembro de 2024
Resposta da the flora lab
Hey Siobhan, thank you so much for your review, it really does mean the world. I hope you love your wax melts and I can't wait to hear which one is your favourite x
Christmas in wax
I purchased the 'Christmas' scent wax melts from 'Herby Jacks' shop in Ambleside, in the Lake District, a gorgeous little shop known for it's great range of scented items.
This Christmas scent really is the smell of Christmas personified in wax melts. I absolutely love them.
I have now looked the business up online and made a direct order of more wax melts. A new regular customer for sure...
24 de novembro de 2024
Avaliação não solicitada
Order and delivery were all excellent…
Order and delivery were all excellent and I and thrilled with the candles
14 de novembro de 2024
You seem to have cancelled our order!!
Sorry haven't received any emails except this one and no phone calls or message on instagram.You seem to have cancelled our order!!
2 de novembro de 2024
Resposta da the flora lab
Hi Sandra, I have emailed you three times, messaged you on instagram and attempted to ring you / left voicemails regarding the status of your order. We'd love to get something sent out to you, but I just need you to email me back- if you're happy to, I can ring you now to get something settled? Just let me know and it shall be done :) Kind regards, Sophie :)
Just to respond to your edited review Sandra; we have sent a mixture of emails, instagram messages and voicemails (I won't leave any more as I feel if I do, I'm boarding on pestering you). If you're able to just respond to us on hello@thefloralab.com or call on 07926654125, we'd love to be able to help you and get this sorted :) Sophie
Lovely high quality products
Lovely high quality products, packaged beautifully. Quick delivery and great customer focused service.
29 de outubro de 2024
Resposta da the flora lab
Katherine, honestly, thank you so much for taking the time to write this review, it honestly means so much! Glad you loved your candles and very much looking forward to seeing you back at The Flora Lab soon :)
Resposta da the flora lab
Hey Mary, just a little thank you from me for saying such nice things about The Flora Lab. I hope you love your candles and looking forward to seeing you back soon with us :)
Resposta da the flora lab
Hey Katie, just a little thank you from me for taking the time to leave this review- you have no idea how much it means. I hope you love your candles and looking forward to seeing you back soon with us :)
Alpine Air Candle
I recently received a candle and wax melt from The Flora Lab. So beautiful, simple and sustainably sourced, a real gem in an over indulgent world. All packaging is recyclable but so pretty you’d want to keep it anyway. The scent is clear and fresh and burns cleanly. Highly recommended.
1 de novembro de 2024
Avaliação não solicitada
Resposta da the flora lab
Claire, this review is everything- thank you so much for taking the time to write it,it honestly does mean the world. Looking forward to having you back with The Flora Lab soon :) x
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