The Kitchen Depot Avaliações 

1.120
•
O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We visited the Oxford branch and used their supply only service for our kitchen replacement. The showroom is much bigger than it looks and shows a very wide range of different kitchens available. Tea... Ver mais

Avaliado com 5 de um total de 5 estrelas

Outstanding service from start to finish—even years later! The KITCHEN DEPOT DUMBARTON. This company didn't just do an amazing job installing our kitchen; their after-sales support is truly exceptio... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We found The Kitchen Depot staff incredibly helpful and friendly. Sarah greeted us with a smile and helped us to the right place. We had purchased a plinth, which unfortunately only came in 3m length,... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently moved house and went straight back to Jill at the Kitchen Depot Bishopbriggs to do our kitchen again. We couldn’t go anywhere else after the first kitchen was so great and we are equally a... Ver mais

Detalhes da empresa

  1. Remodelador de cozinhas
  2. também em
  3. Loja de artigos para reforma residencial
  4. Loja de móveis para cozinha
  5. Loja de utensílios de cozinha

Sobre The Kitchen Depot

Escrito pela empresa

Trusted UK kitchen supplier, offering inspiring designs

The Kitchen Depot manufactures and supplies long-lasting, quality kitchens in the UK. Installing bespoke kitchens in homes across the UK that match your style, taste, and budget.  

Our Mission

To share our kitchen knowledge and expertise with local communities up and down the UK. Delivering the best in quality products, expert advice, and exceptional service that will leave you feeling like part of our family.

Manufactured in the UK

We continually unleash our creativity and kitchen knowledge to develop new styles and solutions that make our kitchens a joy to spend time in. All of our kitchens are made to order, they are beautiful by design and reliable by functionality.

Inspiring Designs

At The Kitchen Depot, we pride ourselves on creating beautiful kitchen designs that enable families of all shapes and sizes to create a space in the home to relax, cook, and entertain. Our motto is simple: it’s handmade by us… so it’s perfect for you. Book your free design appointment  

The Kitchen Depot’s History

Founded by the McCay family, husband and wife Jim and Grace McCay opened their first showroom doors in Telford in 2003. From the very beginning, family kitchens were at the forefront of the vision, and to this day we’re creating beautiful kitchens that the whole family can enjoy.

Our Showrooms

Come and visit your local kitchen experts at one of our 20 showrooms across the UK. Our showrooms are locally owned and family-run. Our Showroom Owners manage their stores with great pride, care, and passion in the heart of their local communities. Find your local showroom

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.120)

205 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We have recently had a new kitchen…

We have recently had a new kitchen designed supplied and fitted by Kitchen Depot Telford.
The service was outstanding on all levels and we are delighted with our new kitchen
All aspects of the design and installation were conducted with courtesy and professionalism

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Hi there,

Thank you so much for the outstanding review! We are absolutely delighted to hear how happy you are with your new kitchen.

It was a pleasure to work with you, and we will be sure to pass your kind words along to our design and installation teams. We take a lot of pride in our professionalism, so it is great to know that shone through from start to finish.

Thank you for choosing the Telford team!

Best regards,

The Kitchen Depot Telford Team

Avaliado com 5 de um total de 5 estrelas

I am delighted with my new kitchen from…

I am delighted with my new kitchen from Kitchen Depot Letchworth. Chloe was very accommodating to all the changes of worktop, cupboard door and other changes I wanted to make.
Ryan fitted the kitchen very well and ensured I was fully happy before I signed it off.
All in all, a very positive experience and a firm I fully recommend.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star review! We’re thrilled you’re delighted with your new kitchen.

I’ll be sure to pass your kind words on to Chloe and Ryan for their hard work. It was a pleasure working with you, and we truly appreciate the recommendation.

Best regards, The Kitchen Depot Letchworth Team

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

The Kitchen Depot Cambuslang truly deserve a five star rating. The whole team are amazing at what they do and turned our large kitchen renovation project into a pleasant experience.
A casual visit to the showroom back in March turned out to be the best thing we ever done. Clare came out to measure up and give us suggestions, Melissa helped with the design and bringing our vision to life and Irene was there to pull it all together.
Once the work began, we knew we were onto a winner with Paul T and his team. Their approach, knowing how anxious we were, was fantastic. Nothing was a problem; they were friendly, approachable and very tidy, but above all professional. Paul is a perfectionist at what he does and we couldn't be happier with the results. We wish he was available for all our future projects!
If you're considering a new kitchen we would 100% recommend this wonderful team

21 de julho de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star rating and such a glowing recommendation! We are thrilled that your renovation was a pleasant experience from that first casual visit in March.

It means a lot to the whole team to be recognized. I’ll be sure to share your praise with Clare, Melissa, and Irene for their design work, and especially with Paul T and his team for their professionalism and attention to detail. We’re so glad we could put your mind at ease and deliver a kitchen you love.

Best regards, The Kitchen Depot Cambuslang Team

Avaliado com 5 de um total de 5 estrelas

Highly recommend Kitchen Depot Falkirk

Delighted with my new kitchen from Kitchen Depot Falkirk. Antony made the whole process smooth and stress-free from the start. Stevie and John did an excellent job fitting the kitchen — professional, tidy, and high-quality workmanship. Stevie also organised the other trades and everything ran smoothly. Highly recommend.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the high recommendation! We’re delighted to hear that you are happy with your new kitchen and the service provided.

I’ll be sure to pass your praise along to Antony for his support during the process, and to Stevie and John for their professional workmanship and organization. It’s great to know the project ran so smoothly for you. Enjoy your new kitchen!

Best regards, The Kitchen Depot Falkirk Team

Avaliado com 5 de um total de 5 estrelas

FANTASTIC SERVICE AND WORKMANSHIP

Can honestly say I have never experienced such good customer service. I was recommended to the Kitchen Depot (Rosyth) and am so grateful. From the sales staff, to the fitters, and the Manager, the service and standard of work is unbelievable and I have felt totally supported throughout the whole refurb. If you are considering using this business please do not hesitate as I am sure you will not regret it. Thank you to all at Kitchen Depot, Rosyth.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star review! We are incredibly grateful for the recommendation and thrilled to hear you experienced such "unbelievable" service and support during your refurbishment.

I’ll be sure to pass your kind words on to Rob and Eilidh —they will be so proud to hear your feedback. Thank you for choosing us and for encouraging others to do the same!

Best regards, The Kitchen Depot Rosyth Team

Avaliado com 5 de um total de 5 estrelas

Kitchen Depot BISHOPBRIGGS

Our kitchen has just been installed and completed by The Kitchen Depot in Bishopbriggs and we are absolutely obsessed. We knew after the first meeting with Jill, that we wanted to give her our business (we did shop around a little before). Jill has the most lovely way about her, along with so much patience and offered some great advice. We had a full kitchen and utility refurb. Davie and the rest of the install team were great too. Communication throughout was excellent and small issues were rectified very quickly. I’d highly recommend The Kitchen Depot in Bishopbriggs to anyone who wants a stress-free new kitchen installation. Thank you to Jill and her team.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star review! We are thrilled to hear that you are "absolutely obsessed" with your new kitchen and utility refurb.

It was a pleasure working with you, and I’ll be sure to pass your lovely comments on to Jill—she’ll be so happy to hear her patience and advice made the difference. I’ll also share your praise with Davie and the install team for their hard work. Thank you for choosing us and for the high recommendation!

Best regards, The Kitchen Depot Bishopbriggs Team

Avaliado com 1 de um total de 5 estrelas

Let down at the first hurdle

Was contacted regarding an appointment to come out and discuss ideas etc for kitchen renovation and initial appointment was booked for Friday 23rd, but shortly after the appointment was confirmed they called asking for it to be moved to this morning (Monday 26th) owing to some paperwork that needed completing which was fine. Rep tried calling me this morning which I unfortunately missed but no voicemail left and initially hesitant to try the number I tried anyway, calling back 3 times to be met with no response or a busy line. 10 minutes into what should've been the appointment I called the show room to hear the voice of the Rep who was supposed to be at the appointment, telling me they had no response when calling to let me know they were on their way but I had tried calling back 3 times? Not great service and despite trying to stick with smaller, family owned and independent businesses, I'll give this one a miss. If this is what it's like trying to speak to someone for a visit then I can't begin to imagine what the service will be like all the way through.

26 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow factor…

We've just had our new kitchen and utility room designed and installed by Kitchen Depot. We're really happy with the modern and personal design, which as exceeded expectations and is often greeted by a Wow!

We've worked with Chloe, Jess, Matt, Luke and team over several months. Chloe was incredibly patient with our deliberations! They're a great family business, with a personal touch and a willingness to go the extra mile. We'd highly recommend them.

24 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star review! We are thrilled that your new kitchen and utility room are getting those "Wow!" reactions—that’s exactly what we love to hear.

It was a pleasure working with you over the last few months. I’ll be sure to pass your kind words on to Chloe, Jess, Matt, Luke, and the rest of the team. Chloe will be especially happy to hear her patience helped you through the design process! As a family business, we truly appreciate you recognizing our personal touch.

Best regards, The Kitchen Depot Letchworth Team

Avaliado com 5 de um total de 5 estrelas

The Kitchen Depot, Cambuslang.

We cannot recommend Clare and team at the Kitchen Depot Cambuslang highly enough.
From Clare's initial visit to our home to discuss what we were looking for, to the design and final order, we found the whole process straightforward and stress free.....even allowing for a couple of final changes, nothing was too much trouble.
She recommended Paul's team for fitting, and they were fantastic. Paul and Ian are very skilled at what they do, and fitted our kitchen to a very high standard.....even suggesting minor alterations that would enhance the overall finish. His electrician and plumber also did an excellent job. The finished kitchen looks fantastic, and better than we had imagined.
If you are looking to invest in a new kitchen, we wouldn't hesitate in recommending Clare, Irene and Melissa at The Kitchen Depot Cambuslang. To fit it, make sure to ask for Paul and Ian. Their standard of workmanship and attention to detail is second to none.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the fantastic recommendation! We are thrilled to hear that your finished kitchen looks even better than you imagined and that the process was stress-free.

I’ll be sure to share your kind words with Clare, Irene, and Melissa for their help with the design and planning. I will also pass your praise to Paul, Ian, and the rest of the trades team—they take great pride in those minor details that make a major difference. We truly appreciate you recommending our team and fitters so highly!

Best regards, The Kitchen Depot Cambuslang Team

Avaliado com 5 de um total de 5 estrelas

Excellent Experience with The Kitchen Depot Bishopbriggs

We had a fantastic experience with The Kitchen Depot Bishopbriggs. Jill took care of us from start to finish, really listening to our needs and creating a kitchen plan that suited us perfectly. The kitchen fitting, by Willie and Ronnie, was excellent and completed to a very high standard. The whole process felt smooth and professional. We are delighted with the finished kitchen and would highly recommend The Kitchen Depot Bishopbriggs.

6 de dezembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star review! We are delighted to hear you had such a fantastic experience with our Bishopbriggs team.

It was a pleasure working with you, and I’ll be sure to pass your kind words on to Jill for her help with your plan, as well as to Willie and Ronnie for their high-quality workmanship. We truly appreciate the recommendation and are so glad you love the finished result!

Best regards, The Kitchen Depot Bishopbriggs Team

Avaliado com 5 de um total de 5 estrelas

Our amazing new kitchen

We are not only extremely pleased with the quality and look of our new kitchen but also the excellent customer service we received during the whole process. Tea and The Kitchen Depot (Oxford) team were extremely professional and very patient with our decision making and Chris (the manager) was always to hand. They were very accommodating with helping us when we chose to make a small change during fitting.
We used Dovetail Carpentry & Installations to fit the kitchen. Sam’s attention to detail was second to none. The tradespeople he brought in (plumber, electrician and plasterer) also worked to the highest standard and all turned up promptly on the right days to fit the timetable. Everything went smoothly.
We wouldn’t hesitate in recommending The Kitchen Depot Oxford and Dovetail Carpentry & Installations for the services they provided.
Thank you all!

8 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Thank you so much for the 5-star review! We are extremely pleased to hear how much you love the quality and look of your new kitchen.

It was a pleasure working with you, and I’ll be sure to pass your kind words to Tea and Chris for their support and patience during the process. We also appreciate your high praise for Sam and the Dovetail Carpentry & Installations team; we’re glad their attention to detail and coordination helped everything run so smoothly. Thank you for the recommendation!

Best regards, The Kitchen Depot Oxford Team

Avaliado com 1 de um total de 5 estrelas

Ok kitchen

Nice kitchen. Unfortunately the main fitter (Roy) that was allocated to my job wasn’t professional by any means!! my kitchen refit was plagued with issues from day one!

1- wall in kitchen wasn’t made straight, although apparently I could have requested this- I was not told about that until it was too late

2- stop tap, although known to need moving, wasn’t planned for and was only communicated 3 days into the build, resulting in myself being told to lie to Severn Trent requesting they come out to find a leak that wasn’t there!

3- myself and my lodger having to leave the property due to a lack of water supply, at a cost of £140 to myself in lost lodging payment.

4- having to have 2 days off work to check everything was being done, at a cost of over £300 to myself, to project manage the project magager, due to the issues of the previous week.

Yesterday even further poor workmanship was discovered 12.01.2026 where Roy used silicon to attach the vent grill to the outside of my property instead of fixing it to the wall with screws…. I have actually contacted kitchen depot about this and yet again I’ve been ignored.

Edit - received a reply as shoddy as the work that was carried out

(Quote (reply from Harriet) (Happy New Year Rory, Exterior-grade silicone is generally acceptable to use to attach an outside vent to a property. Unfortunately in your instance this hasn't lasted, which given the recent extreme weather this is most likely the cause. I would recommend using screws to save this from happening in future) end quote)

(Me) As you can see not a single attempt to rectify their incompetence or even offer of an apology for the poor workmanship they supplied. Absolutely pathetic

I would not recommend this company to anyone I know. EVER

EDIT -Just to absolutely transparently clear!!! You did not make every effort to communicate…otherwise the above bullet points wouldn’t be there and this complaint wouldn’t have been made. I requested the compensation remember!! not an offer made from yourselves so that is a big fat lie.

As you have made no attempt to come and rectify the work which hasn’t been carried out correctly. Trading standards has now been contacted and further communication will be made in due time.

Future customers be warned

***Installation: They don’t install – you can use their recommended third-party teams or your own. They accept no responsibility for installation issues***

30 de setembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for taking the time to share this feedback.

I’m sorry you feel let down by the experience. That said, I do want to be clear and straight with you: throughout your installation we made every effort to communicate, to keep the job moving, and to address issues as they arose, including offering compensation where it was appropriate.

Avaliado com 4 de um total de 5 estrelas

Positive Outcome …

Kirsten at East Kilbride provided a first class customer service after receiving a negative review earlier last year on my kitchen installation. She resolved all the issues I had and went on to deliver everything she said she would resulting on one very happy previously unhappy customer. Thank you once again Kirsten and wouldn't hesitate to recommend kitchen depot at East Kilbride

9 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for taking the time to come back and update your review.

I’m really pleased to hear Kirsten at our East Kilbride showroom was able to step in, resolve the issues, and deliver exactly what she said she would. Turning a previously unhappy experience into a positive outcome is something we take seriously, and your comments will mean a lot to her and the wider team.

Thank you again for the recommendation, and if you ever need anything in future, Kirsten and the East Kilbride team will be happy to help.

Avaliado com 5 de um total de 5 estrelas

Ollie was really helpful and patient…Telford

Ollie was really helpful and patient when helping design my kitchen,
He gave good advise and suggestions and I am really happy with the completed kitchen and appliances.

10 de novembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for the lovely review.

I’m really pleased to hear Ollie was so helpful and patient throughout the design process, and that his advice and suggestions helped you land on the right layout and choices. Even better to hear you’re delighted with the finished kitchen and appliances.

Thanks again for choosing us, and enjoy your new space.

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with our kitchen…

Absolutely delighted with our kitchen from the Hillington kitchen depot
From initial designs with Yvonne through to final install the whole process was smooth, effortless and hassle free.
We feel that we got excellent value for money and a great looking quality kitchen that we can enjoy .
A big thank you to all the team
From Alan & Julie b

7 de janeiro de 2026
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, Alan & Julie, and thank you for such a kind review.

We’re delighted to hear you had a smooth, effortless and hassle-free experience from Yvonne’s initial designs right through to the final install. It’s also great to know you feel you received excellent value for money and a quality kitchen you’ll enjoy for years to come.

I’ll make sure your thanks are passed on to Yvonne and the whole Hillington team.

Avaliado com 5 de um total de 5 estrelas

The Kitchen Depot, Greenock

I cannot recommend The Kitchen Depot in Greenock highly enough. From start to finish, the service was absolutely outstanding.

The personalised service from Erin was second to none — professional, friendly, understanding, and incredibly accommodating. My house sale took much longer than expected, but nothing was ever an issue. Erin was patient, supportive, and kept everything moving smoothly, making what could have been a very stressful process feel completely manageable.

The kitchen fitting by Craig was equally impressive. His skill, attention to detail, and workmanship were exceptional. The quality of the finish is amazing, and it’s clear he takes real pride in his work. The kitchen looks fantastic and was fitted to an incredibly high standard.

Customer service throughout the entire process was genuinely excellent — professional, understanding, and reassuring at every stage. I felt supported from the first visit right through to completion.

I would recommend The Kitchen Depot in Greenock to everyone I can without hesitation. An absolutely brilliant experience from a brilliant team!

15 de dezembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for such a detailed and thoughtful review.

We’re delighted to hear your experience with our Greenock showroom was outstanding from start to finish, and that Erin made the process feel manageable, even with the delays in your house sale. Her patience, organisation, and supportive approach are exactly what we aim to deliver.

It’s also fantastic to hear Craig’s fitting and finish impressed you. He takes real pride in his workmanship, so your comments about his attention to detail and the high standard of the installation will mean a great deal to him.

Thank you again for recommending The Kitchen Depot in Greenock so highly. We’ll be sure to pass your feedback on to Erin, Craig, and the full team.

Avaliado com 5 de um total de 5 estrelas

Absolutely Fantastic

From the moment we walked into the beautiful showroom we were so impressed with the choice of cabinets, finishes and accessories. The worktop samples were fantastic. The kitchen was planned from my rudimentary measurements and was amazingly accurate and no alterations needed! The cabinets were ordered and delivered without delay and the wonderful team replastered the entire kitchen including the ceiling, replumbed and fitted the new kitchen in just over a working week. The whole experience was ABSOLUTELY FANTASTIC from start to finish and all of this the week before Christmas! They are so brilliant on price, quality of units and fitting. The team were so polit and professional, they arrived early and tidied up at the end of each day. Washing machine was moved and covered and the team positioned new cooker. Even the skip was taken before Xmas. We did not have to arrange anything, it was all taken care of! Do not waste your time going elsewhere. I am so impressed I have asked them back to fit out the utility room. So, a huge THANK YOU to every single one of you involved, my new kitchen is honestly a game changer! Would give you all 10 stars if we could. Will be recommending to everyone.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for such an incredible review.

We’re genuinely delighted you were impressed from the moment you stepped into the showroom, and that the planning worked so accurately from your initial measurements. Getting everything ordered and delivered smoothly, then turning around plastering, plumbing and a full installation in just over a working week (the week before Christmas as well) is a huge team effort, so it’s brilliant to hear how well looked after you felt throughout.

It’s also great to know the small details stood out — arriving early, keeping things tidy daily, protecting appliances, helping position the cooker, and even getting the skip lifted before Christmas. That “we didn’t have to arrange anything” feedback is exactly what we aim for.

Thank you again for trusting us, and we’re looking forward to helping with the utility room next. We’ll make sure your thanks are passed on to everyone involved.

Avaliado com 5 de um total de 5 estrelas

The Kitchen Depot - Ayr

Allan Smith (designer) and Stuart Bruce and his team of fitters from Ayr Kitchen Depot provided an exemplary service from start to finish. My dream kitchen was fitted both within the budget and the timeframe and I was completely satisfied with the finished result. I was particularly impressed by how driven the installation team was and in their professionalism. Everyone from the Ayr Kitchen Depot was friendly, helpful, resourceful, respectful and supportive and provided an exceptional standard of service. I would 100% recommend their product, design, fitting and quality control.

8 de dezembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for the fantastic review.

We’re delighted to hear Allan Smith’s design work and Stuart Bruce’s installation team delivered such an exemplary service from start to finish, and that your dream kitchen was completed within both budget and timeframe. Your comments on the team’s drive, professionalism, and overall standard of service are exactly what we want every customer to experience.

Thank you as well for the 100% recommendation across product, design, fitting and quality control. I’ll make sure your feedback is shared with Allan, Stuart, and the full Ayr Kitchen Depot team.

Avaliado com 1 de um total de 5 estrelas

Two-week kitchen project turned into months of delays, damage, and stress

My experience with The Kitchen Depot and their appointed subcontractor Wilkie & Gillan Ltd has been extremely frustrating.

The kitchen installation was sold to me as a two-week project, but it dragged on for over eleven weeks, with the kitchen still not completed to an acceptable standard. Throughout the process there were repeated delays, poor communication, and missed appointments — including a second no-show that led me to state formally that I would be seeking legal advice.

Significant damage was caused during the works, including chipped worktops (around the hob), a deeply scratched cupboard panel, damage to a newly fitted back door and threshold, and holes left in the wall and floor beneath the units where skirting had been cut back too far, allowing cold air into the house.

When the subcontractor eventually attended again on 12 November, the worktops were “repaired”, but badly — the repairs are clearly visible. Nothing was done about the scratched cupboard panel due to incorrect information being passed on. Promises to follow up were not kept, despite me providing an offcut to assist.

As a result of the damage, I had to pay other tradespeople to replace the door threshold and repair the wall and floor myself. Damage to the outside of the back door remains, as I cannot afford to replace it.

When I asked The Kitchen Depot about compensation, they replied in writing that this was not something they could offer as the issues related to fitting, despite the fitter being appointed by them. I find this unacceptable. I was also assured before ordering that they used experienced fitters, only to be told directly by the fitter who attended that this was his first kitchen installation for The Kitchen Depot.

Although they later offered to replace the damaged items using another subcontractor, by that stage I had lost all confidence in their ability to manage the work properly. With winter approaching, the thought of having my kitchen dismantled yet again was overwhelming.

Months later, my kitchen still isn’t right. Based on this experience, I cannot recommend The Kitchen Depot.

25 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best kitchen company

Amazing service - from design to installation this company out performs the rest for professionalism without a hard sell and excellent tradesmen
Don’t waste your time looking elsewhere!

19 de dezembro de 2025
Avaliação não solicitada
logotipo da The Kitchen Depot

Resposta da The Kitchen Depot

Happy New Year, and thank you for the great review.

We really appreciate you recognising the professionalism throughout the process — from design to installation — and that you felt supported without any hard sell. I’ll be sure to pass your feedback on to the team and our trades.

Thanks again for choosing us, and enjoy your new kitchen.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais