Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
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Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
327 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hycosan Dual and Hycosan Night
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details right away and we received our items promptly. Brilliant service and will definitely return for more of the same.
21 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, Beeny! Moving house is hectic enough without an order heading to the old address, so we’re really pleased we could get everything corrected quickly. We’re delighted your Hycosan products arrived promptly and we look forward to welcoming you back to The Optical Store again soon!
Prices are better than other shops
Prices are better than other shops, surprised how quick delivery was! My order was delivered next day
21 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Great prices caught your eye, but the delivery speed stole the show! 😁 Thanks so much for the fantastic review, Stephanie - we really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Ordered contact lenses on the Monday
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
19 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Ordered Monday, delivered Wednesday, and not a delivery charge in sight - that’s exactly how we like it! Thanks so much for choosing The Optical Store and for the fantastic feedback, Mark. We look forward to welcoming you back again soon!
Very Happy thank you 😁😁😁
21 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, John! We appreciate you choosing The Optical Store and we look forward to welcoming you back soon!
Brilliant
Quick and easy to order. Got an introductory 10% off on my first order and very competitive price. Delivery was extremely quick! Will definitely use again!
20 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the fantastic feedback, Kerry! We’re so pleased your first order was quick, easy and great value from start to finish. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excerlent in all areas service price…
Excerlent in all areas service price and delivery
19 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your kind review, Christopher! We’re thrilled that you’re happy with our prices and overall service. We look forward to welcoming you back to The Optical Store again soon!
Brilliant
Brilliant.
Extremely quick delivery.
Reasonable prices.
New stock - Long dated -
Thank you.
19 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Brendan! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Brilliant service
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour or so I had a response and the situation was resolved. They were then delivered much quicker than I expected them to be. Can’t fault it.
13 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Apple Pay tried to send your lenses on a little detour, but thankfully we caught it in time! 😄 We’re delighted our team could sort everything quickly and get your order to you faster than expected. Thanks so much for the lovely feedback, Ria. We look forward to welcoming you back to The Optical Store again soon!
Contact LensesOrdered my contact lenses in the…
Ordered my contact lenses in the afternoon & received them 24hours later. Postage free. Great website easy to navigate. Thank you, I’ll be back!
12 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, Natalie! We’re delighted you found the website easy to use and that your contact lenses arrived quickly - with free delivery too. We’ll look forward to welcoming you back to The Optical Store again soon!
Very impressed
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers always take 2-3 weeks from placing an order to delivery.. but after ordering them on Sunday night, they arrived on Wednesday! 3 days!?! I will be ordering again 😊
12 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for such a lovely review, Kirsty! We know every saving counts, so hearing we could save you £20 every month genuinely makes us happy. Add a speedy delivery into the mix and we’re even happier! We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent customer service with very…
Excellent customer service with very fast responses to emails. Brilliant prices with fast delivery, couldn’t ask for more!
12 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Quick on the emails, quick with the parcels and kind to the wallet - a combination we’re rather proud of! 😊 Thank you so much for the fantastic feedback, Jonny. We hope to welcome you back to The Optical Store again soon!
Great service
Ordered on the 9th, delivered by Royal Mail on the 11th. Great service!
11 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the lovely feedback, El! We’re delighted your order reached you so quickly and that you were happy with the service. We look forward to welcoming you back to The Optical Store again soon!
Best pricing available and very prompt…
Best pricing available and very prompt service. Excellent and thank you!
11 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, Close! We’re delighted you were happy with both our pricing and speedy service. We really appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
I ordered YSL sunglasses and there was…
I ordered YSL sunglasses and there was a glitch in the system which resulted in my order being delayed. I spoke to customer service and they were super efficient helping with getting it sorted. It got resolved very quickly and they honoured the price I paid when I ordered although there was a mistake involved.
Sunglasses arrived and I am super happy, they are genuine and looks absolutely stunning. Thank you thank you thank you! I am beyond happy and will be buying again.
8 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
A little system glitch tried its best, but thankfully it was no match for our customer service team! We’re delighted we could get everything resolved quickly, honour your original price and, most importantly, get those gorgeous YSL sunglasses into your hands. Thanks so much for the wonderful review, Ieva. We look forward to welcoming you back to The Optical Store again soon!
Super quick shipping and great…
Super quick shipping and great communication! Really recommend as great prices and authentic products
7 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the brilliant review, TI. Great value is important, but so is knowing you can order with confidence. We’re delighted you were impressed with our service and we really appreciate the recommendation. We hope to welcome you back to The Optical Store again soon!
Looking for eye drops I came across The…
Looking for eye drops I came across The optical Store.
Easy ordering and super fast delivery of my order which was well packaged. Very competitive prices and with next day delivery I was extremelyhappy - overall an excellent service.
Will buy from The Optical Store again and highly recommend.
6 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
What a wonderful review - thank you, S A! Great prices and speedy delivery are important to us, but knowing the whole experience has made you want to come back means even more. We really appreciate you choosing The Optical Store and we hope to welcome you back again soon!
Fantastic company
Ordered a pair of Ray-bans and they were delivered the very next day. Securely packaged, they are fabulous sunglasses for an extremely reasonable price. I couldn't be happier, absolutely faultless service from The Optical Store.
7 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the wonderful feedback, Ruth! We’re so pleased your new Ray-Bans arrived quickly, safely and lived up to expectations. We hope to welcome you back to The Optical Store again soon!
Resolution provided after receiving short-dated lenses
Ordered contact lenses from The Optical Store and initially received stock with a near-term expiration date.
After contacting their support team, they addressed the issue and sent a fresh replacement box with a standard shelf life. While the initial fulfillment had an issue, I appreciate that customer service stepped in and resolved the matter effectively.
6 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
We’re genuinely disappointed to read your review, Nick, particularly as it was posted within a few hours of your initial email to us - before we had even had a reasonable opportunity to respond, investigate the issue or offer you any form of resolution.
For clarity to anyone reading, the contact lenses supplied were not expired. They had an expiry date of December 2026 and therefore had approximately four months remaining when delivered. That said, we completely accept that this was a shorter expiry date than we would ordinarily expect to send and, once made aware, we apologised sincerely and offered to put this right.
We have since emailed you confirming that we will send a brand new 6 pack with an extended expiry date completely free of charge. We have also offered for you to keep the original, in-date lenses at no cost, or alternatively return them for a full refund - with the complimentary replacement still being provided either way.
We therefore feel that describing our business as “completely dishonest”, claiming that we are selling expired products, and suggesting that we are acting recklessly or unethically is both inaccurate and extremely unfair, particularly when the review was posted before we had even been given the opportunity to respond to your first contact.
Mistakes can occasionally happen, but what matters is how a business responds when they do. We acknowledged the issue, apologised genuinely and have offered a resolution that goes significantly beyond simply replacing the original product.
If you have any further questions or if there’s anything else we can do to support you, please feel free to contact us directly and we’ll be happy to help. Thank you.
Ray bans Great prices
Great prices, prompt postage really happy thank you.
4 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Deb! We’re thrilled that you’re happy with your new Ray-Bans, and we truly appreciate you choosing The Optical Store. We look forward to welcoming you back again soon!
Not only was the buying experience easy…
Not only was the buying experience easy but it arrived before I even expected it with clear tracking too!
30 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your kind words, Nuh! It’s wonderful to hear that ordering was easy, the tracking kept you informed, and your parcel arrived ahead of schedule. Thank you for your support and we hope to welcome you back to The Optical Store again soon!
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