Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
327 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good value and quick delivery
Good value and quick delivery, will use again
6 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Mike! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Jackie Oh glasses
My husband bought me these glasses I am so so happy with them .They arrived on time and can’t wait to start wearing them.
8 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review! We’re delighted you’re happy with your new glasses and that they arrived on time. We hope you absolutely love wearing them, and we hope to welcome you back to The Optical Store again soon!
Good price
Competitive price fast delivery correct items sent. What more can you want?
7 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Competitive price, fast delivery, and the right items arriving safely - that’s the dream trio! Thanks so much for choosing The Optical Store, Jacqui. We look forward to welcoming you back again soon!
Ordered contact lenses
Ordered contact lenses, 1st time ordering, good price and speedy delivery, kept informed.
4 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
First order: good price, speedy delivery, and updates along the way - we’ll happily take that. Thanks so much for choosing The Optical Store, David, we really appreciate your support!
Easy to order
Easy to order, delivered by return, sensible price.
4 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Bill! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Excellent service excellent price
Excellent service excellent price, i ordered Ray Bans on athursday evening and they arrived Saturday morning free delivery. I order a lot of stuff and you just dont get better 😊😊😊
4 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review, Anthony - this genuinely means a lot to our team! We’re pleased your Ray-Bans arrived quickly and that you were happy with both the price and service. Hearing “you just don’t get better” has absolutely made our day! We look forward to welcoming you back to The Optical Store again soon.
The customer service is excellent
The customer service is excellent. They promptly dealt with my query and the delivery was very quick. Will definitely use this service again.
3 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Query sorted, order delivered, happy customer - we’ll take that! Thanks so much for your support, Caroline. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. Beautiful sun glasses .Thank you .
27 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Ann! We’re delighted that you love your new sunglasses and we look forward to welcoming you back to The Optical Store again soon!
I made an error when ordering from…
I made an error when ordering from this website. I realised within an hour and emailed them separately to amend the issue. I was contacted extremely rapidly by a very polite email that had rectified my concern immediately and updated me on delivery of my items reassuring me that would be the next day. Sure enough Royal mail securely delivered my contacts lenses which were well packed and protected. Thank you for extremely prompt and efficient service.
I don’t wear contacts regularly so am not a frequent shopper so I shop around but will definitely be using this service again. They have it just right price very competitive but customer service brilliant.
Thank you 🤩
22 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for your kind words, A! We know that “oops, I ordered the wrong thing” moment can be stressful, so we’re really glad we could get it fixed quickly and keep your delivery on track. Really appreciate you choosing The Optical Store and we look forward to welcoming you back when you're ready to stock up again!
Competitive price and quick delivery.
Competitive price and quick delivery.
24 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Anne! We look forward to welcoming you back to The Optical Store again soon.
Resposta da The Optical Store
Thank you very much for taking the time to leave us a review, Paul! We’re delighted to hear your order arrived quickly, and we look forward to welcoming you back to The Optical Store again soon!
Terrible customer service
First two orders from this company was a positive experience, untill... there was a problem. There is only one type of lenses I can wear and they cost £120 for three monthly pairs. One of the R lenses was faulty and I contacted the company to have it replaced. It does happen occasionally, and sending a replacement would previously never be a problem.
However, the optical store informed me, that they couldn't replace the single lense and would issue a refund for the affected lense. There was a further communication, where I tried to explain that this wouldn't solve the problem, as I would be left with the L lense for which I couldn't get a pair and would be left out of pocket. The cost of single lense is £20! It was like talking to a complete novice and someone who just doesn't have a clue. In there opinion I was not left out of pocket, yet I'm left with a single and expensive lens!
Where is their logic? I decided to stop waisting my time in trying to explain a simple matter to them and rather contacted my bank who agrees with me entirely. No need to say I won't order from them again, but rather go back to the previous larger company. Yes, lenses were more expensive but, I've never had such an upsetting experience. No wonder people prefer to use larger, more reputable and reliable companies and the small business go bust!
16 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review, Maggie.
We are genuinely sad to read this, especially as you had previously taken the time to share your positive experiences with us. To now change that to a 1 star review because we did not provide the exact outcome you wanted feels extremely unfair.
For anyone reading, the issue reported related to one individual contact lens from a pack of three. We were unable to supply a single replacement lens, so instead, we refunded the cost of the individual defective lens in full. That means you were refunded for the lens you reported an issue with.
What we are not going to do, and what we do not believe any reasonable business would be expected to do, is refund lenses that were not faulty, were not reported as faulty, and are still perfectly usable. The left eye lens you refer to was not defective and remains usable as a spare lens. We appreciate this may not be ideal, but it does not mean you were left out of pocket for the faulty lens.
We have communicated with you at length, explained this clearly, and tried to support you as best we can. Across your multiple orders with us, we have always delivered to you on time and provided you ongoing customer support on several different topics, so we do not accept the suggestion that we have been careless, unreliable or unhelpful.
We also find the comment about small businesses “going bust” to be particularly personal and unnecessary. It is disappointing to see such a comment made after we resolve the matter fairly by refunding your defective contact lens.
Whilst we would be disappointed to lose you as a customer, you are of course entitled to shop elsewhere. However, we do not believe this review gives a fair or balanced reflection of the support provided, the facts of the issue, or the resolution offered.
Good website with fair prices & super…
Good website with fair prices & super quick delivery...thank you 👌
20 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Pauline! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
An excellent company to deal with…
An excellent company to deal with always super fast delivery pleasure to deal with.
3 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, James! We’re delighted you’ve consistently had a great experience with us and we look forward to welcoming you back to The Optical Store again soon!
Great service
Great service! Good price on my multifocal Dailies, delivered really quickly. Also speedy, friendly helpful reply to a query (hence me taking the time to leave this review!) Totally recommend Optical Store.
18 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback, Miss Elsie! We’re really pleased we could help with your query and get your order to you quickly. It means a lot that you took the time to leave us a review, and we look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. The contact lenses were delivered the next day. The price is very competitive. Much better than high Street prices.
12 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Fast delivery and no high street price tag attached? We like that combination! Thanks so much for your support and kind words, Geoff. We look forward to welcoming you back to The Optical Store again soon!
Simply the best on the market!
Simply the best on the market!
I highly recommend The Optical Store! They are hands down the cheapest on the market without compromising on quality. The customer service is absolutely amazing—super helpful and responsive support team. On top of that, they have incredibly quick dispatch. Smooth, fast, and affordable. 10/10, will definitely buy again!
17 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, She! Comments like this genuinely make our day. We’re delighted you’ve been happy with our prices, service, and delivery speed. Knowing you’d rate us 10/10 and plan to shop with us again means the world to our team. Thanks again for your support, and we look forward to welcoming you back to The Optical Store again soon!
Above and beyond!
13 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Tom! We look forward to welcoming you back again soon.
Resposta da The Optical Store
Thank you for taking the time to leave us your feedback, TY. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service, exactly as described and a very quick turn around from order to delivery.
10 de junho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for sharing your feedback and your experience with us. We look forward to welcoming you back to The Optical Store again soon!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.