Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
327 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent !
Excellent !! Placed order in the afternoon and it arrived safe and secure via Royal Mail the next day.
Brilliant service. 5 Stars ⭐️
1 de agosto de 2026
Avaliação não solicitada
Resposta da The Optical Store
Ordered one afternoon and delivered the next morning - we love a speedy turnaround! 😁 Thank you for the brilliant feedback and five stars, Jackie. We look forward to welcoming you back to The Optical Store again soon!
I received my Maui Jim Honi sunglasses…
I received my Maui Jim Honi sunglasses the very next day with express delivery. Before they were dispatched, I had a few questions, and every email was answered almost immediately with friendly, helpful advice.
This is a fantastic company to deal with. Their prices were extremely competitive, and the customer service was absolutely outstanding from start to finish.
As for the sunglasses—they exceeded all my expectations. The quality, comfort, and clarity are incredible. Believe the hype… Maui Jim really are that good! I wouldn’t hesitate to recommend both the company and the sunglasses.
1 de agosto de 2026
Avaliação não solicitada
Excellent
Excellent. Ordered Ray Ban sunglasses Tuesday evening, arrived Thursday morning, brilliant service.
30 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Ordered Tuesday evening and delivered by Thursday morning - we like to keep things moving! 😁 Thanks so much for choosing The Optical Store, Mike. We hope you love your new shades!
Optical Store
An excellent product, well packaged and delivered on time at an excellent price. The only disappointing thing is having to pay postage all the time.
31 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the lovely feedback, Tom! We’re pleased everything arrived safely, on time and at a great price. The postage charge is admittedly the least exciting item in any basket - a few more items in your basket next time should help you unlock the free delivery threshold, and save you from having to meet the postman quite so often! Thank you for your support and we look forward to welcoming you back to The Optical Store again soon.
Received my prescription RayBans in…
Received my prescription RayBans in double quick time, lenses are good a glasses fit well
29 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the fantastic review, Charles! We’re delighted your prescription Ray-Bans arrived quickly, and that both the lenses and fit are just right. Enjoy your new glasses and we hope to see you back at The Optical Store again soon!
Ordered and delivered within a day very…
Ordered and delivered within a day very efficient
29 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for your review, Steve! We’re delighted you found our service efficient and that your order was with you so quickly. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Very competitive pricing!
Very competitive pricing and super quick, free standard delivery as well! Ordered Sunday evening, arrived Tuesday morning, thank you!
26 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the brilliant review, Laura! We’re delighted you were happy with our competitive pricing and that your order arrived so quickly. Free delivery from Sunday evening to Tuesday morning - we’ll happily take that! Thanks again and we look forward to welcoming you back to The Optical Store again soon.
Easy ordering
Easy ordering, great price & quick delivery ! What more would you want ? I’d purchase more from the optical store definitely 💯
24 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Easy to order, easy on the wallet, and quickly delivered - the perfect trio! Thank you for the lovely review and for choosing The Optical Store. We look forward to welcoming you back again soon!
Super quick delivery
Super quick delivery. Helpful help line. Good price.
22 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for taking the time to leave us a review, Lesley. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Exceptional customer service
I have been really impressed at the customer service from The Optical Store during my recent purchases.
When I had ordered the incorrect lenses for my partner, I emailed to confirm the returns process. As well as an email back, I received a phone call to confirm all details and also the discount I'd received through a discount code was refunded to me so I could re-order the new ones quickly whilst a return was made. It was a very personal touch which was unexpected.
Communication has been really speedy, with emails being returned during evening hours as well which is very much appreciated.
It's worth noting as well that like others, I found the price and delivery speed to be very good.
I will certainly use you again and recommend you to others in future.
22 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
What a wonderful review - thank you, Daniel! Ordering the wrong lenses is never fun, so we’re really pleased we could help get everything sorted quickly and make sure you didn’t lose out on your discount. Hearing that the personal service stood out means the world to us, and we truly appreciate your recommendation. We look forward to welcoming you back to The Optical Store again soon!
Purchased Hycosan dry eye drops
Purchased Hycosan dry eye drops, saved around £30 on total order compared to price at Boots.
They arrived really quickly and order was 100% accurate and packaged well.
Will definitely be ordering with them again.
22 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the fantastic review, Ellen! We're delighted you found such great value on your Hycosan eye drops and that everything arrived quickly and exactly as expected. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I went to by exact same sunglasses…
I went to buy exact same sunglasses front boots which were £160
I look online and see exact ones for nearly half of the price I bought them
Sunday i email them as there was 3to 5 days delivery so in 4 days I had holiday booked, i email them and said I can pay the extra cost pls can u sent them next day delivery whatever the difference im willing to pay instead of charging me the extra which is fair enough they reply on same day read below,
i was very impressed
Got the sunglasses Tuesday morning
Highly highly recommended
Hey Hasan,
Thank you for your message.
On this occasion, we’re happy to upgrade your delivery free of charge.
This will be dispatched tomorrow via expedited 24 hour tracked delivery, so should be delivered to you on Tuesday. Your Royal Mail tracking number is JT893242635GB and tracking information will update by Monday evening.
We hope this helps, but please let us know if you have any other questions. Thank you.
Kind Regards,
The Optical Store
19 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely review, Hasan! Saving nearly half the high street price is great - but getting them to you before your holiday was even more important! We’re delighted we could help, and we hope your new sunglasses were the perfect travel companion. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent customer service
I contacted them as my supply was very low and didn’t have option to change to urgent delivery. They were super quick helpful and agreed to expedite the delivery. Top class customer service. Thank you!
21 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for your lovely review, Marina! Running low on contact lenses is never ideal, so we’re really pleased we could get things moving quickly for you. Thanks for your kind words about our customer service - we really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
First time using this company for my…
First time using this company for my lenses. Clarified a few points via a phone call before ordering which was very informative. Placed my order via the website and arrived a couple of days later. All as expected. Will use again.
17 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
What a fantastic first experience, John - thank you for sharing it! We’re so pleased you found our team helpful, our website easy to use, and your order arrived exactly as expected. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Super fast delivery!
I'm currently visiting the UK and the pricing is very good for contact lenses compared to the mainstream opticians here. Ordering was very simple. I can't believe I ordered them on Wednesday and they were delivered the next day. I will definitely be ordering again!
16 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for taking the time to leave such a great review, Alison! It’s wonderful to hear you found our contact lenses great value compared to the high street, and that your order arrived so quickly. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Incredible customer service
Incredible customer service, my glasses were delayed due to a manufacturers delay, I was kept informed, given a 5% discount so not at all bothered having to wait. I will order from here and nowhere else, exemplary service, what a team!!
16 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, Nishma! We believe that if something is outside our control, the least we can do is keep our customers informed and looked after. We’re so pleased you were happy with the service, and hearing that you’ll be coming back means more to us than you know. Thanks again from all of us at The Optical Store - we look forward to welcoming you back again soon!
Arrived within 24 hours
Arrived within 24 hours. Made returning an unwanted item due to a prescription change very easy.
16 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the lovely review, Lee! We’re really pleased your order arrived so quickly, and that we could make the return process straightforward after your prescription changed. Thanks for choosing The Optical Store - we look forward to welcoming you back again soon!
Hi very good service efficient and friendly
Hi, just wanted to say the service as a new customer really good and friendly and efficient as i received next day delivery as I needed them ASAP. Next day a surprise sent me a gift .thank you very much appreciated.
14 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the wonderful feedback! We’re so pleased we could get your order to you ASAP and make your first experience with The Optical Store a positive one. Thanks again for choosing us and we look forward to welcoming you back again soon!
Best prices and super quick delivery.
Best prices and super quick delivery.
13 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Kevin! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon.
Cheaper for my ao Sept than other…
Cheaper for my ao Sept than other retailers and quick delivery to my home. I bulk buy to save on delivery charges.
11 de julho de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Sandie! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon.
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