Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
327 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent product
Excellent product, excellent delivery time. 4 stars only because the 10% off your first order code is only for some products. Which ironically you'd need glasses for to see on the website.
23 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the lovely review, Scott! We’re really pleased you were happy with your product and delivery speed.
The promo terms are stated on the website, but as an optical retailer we probably should’ve anticipated the small print joke - thanks for keeping us grounded. We look forward to welcoming you back to The Optical Store again soon!
Great choice of lenses at really good…
Great choice of lenses at really good prices and shipping was quicker than expected, the best online lens supplier I've found!
1 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback! We’re delighted you were happy with both the range of contact lenses available and the speed of delivery. Your support and recommendation genuinely means a lot to all of us at The Optical Store. We look forward to welcoming you back again soon!
I ordered my lenses in the morning and…
I ordered my lenses in the morning and they arrived the next day. Fantastic service and an easy site to navigate
23 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the kind words, Stuart! We’re delighted your lenses arrived so quickly and that you found the website easy to navigate. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I compared prices and the optical store…
I compared prices and the optical store had the cheapest price for the contact lenses I wanted. Ordered 18/05 at night and the order got processed 24 hours later.
Received today 21/05 by Royal Mail. So overall 3 business days. Great. Would purchase again
21 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the fantastic review! We’re glad you found us competitively priced and that your contact lenses arrived quickly and smoothly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Very easy to order
Very easy to order . No hassle . Came within 2 days . Good price . Would definitely recommend and will be re ordering from them again
19 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the kind words, Helen! We’re delighted your order arrived quickly and that you were happy with the value and service - your support genuinely means a lot to us. We look forward to welcoming you back to The Optical Store again soon!
First time ordering & very impressed
First time ordering & very impressed. Excellent price & the quickest free delivery. My sunglasses arrived pristine & so gorgeous. Very happy!
19 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the fantastic feedback! We’re really pleased you found our pricing competitive, and that your sunglasses arrived perfectly - we hope you enjoy showing them off! We appreciate your support and we hope to see you back again at The Optical Store soon!
Epic!
Delivery was SUPER QUICK and they were also the cheapest compared to highstreet competitors. Well packaged and superb communication with logistics.
Will definitely be buying again, well done!
16 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback, Imran! We’re really pleased you found us competitively priced compared to the high street and that your order arrived so quickly. It’s great to hear the communication and packaging hit the mark too. We look forward to welcoming you back to The Optical Store again soon!
Best price, and the lens were here the next day!
Ordered precision 1 disposable lens. The optical store was offering the best price (by far).
Really needed the lenses quite quickly as I stupidly ran out of stock, lucky the whole purchase was smooth and the lenses arrived the next day.
Absolute pleasure when everything goes so smoothly with a merchant you try for the first time. I’ll defo be back!
14 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for the fantastic review, Hussein! Running out of contact lenses is never ideal, so we’re glad we could get your Precision1 lenses to you so quickly. Delighted your first experience with The Optical Store was smooth from start to finish - we look forward to welcoming you back again soon!
Excellent Service
Excellent Service. Received my Ray Ban Bill which are perfect and at the best online price available with free delivery within 24 hours of order via RM tracked.
A truly outstanding online experience.
15 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback! We’re really pleased you found your Ray-Ban sunglasses at a competitive price, and that your order arrived so quickly. Your support genuinely means a lot to us and we look forward to welcoming you back to The Optical Store again soon!
Very Pleased
Just used The Optical Store for the first time and all worked very well. Ordering was easy and delivered in 4 days which is good. I intend to continue using in the future.
15 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for taking the time to leave a review, Nick! We’re delighted your first experience with us went well, and that you found the ordering process simple with quick delivery too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Best found so far
Cheaper online.
Good telephone assistance.
Effective email replies.
Fast delivery.
15 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for taking the time to leave us a review, Josephine. We're glad you found our customer service efficient and that your order was delivered promptly. We look forward to welcoming you back to The Optical Store again soon!
Very prompt service.
15 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for taking the time to leave us a review, Margaret. We look forward to welcoming you back to The Optical Store again soon!
Fantastic customer service and very…
Fantastic customer service and very efficient! Thank you
12 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for taking the time to leave us a review, Toni! We appreciate your kind words and we look forward to welcoming you back to The Optical Store again soon!
Extremely good Customer service and support
Extremely good prices, great customer service and fast delivery & order processing.
The only downside of my transaction was that one of my contacts were cancelled automatically because of a selection error on the website, and so I ordered a non-existent prescription; I would have preferred to be able to choose a replacement and pay the difference or another outcome.
Otherwise, excellent service, especially the customer support. They are extremely active.
12 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for taking the time to leave such detailed feedback, Mohammad. We’re delighted you were happy with the pricing, speed of service, and support from our team. We also appreciate the feedback regarding the unavailable prescription option on the website - that’s really useful insight for us as we continue improving the customer experience. We look forward to welcoming you back to The Optical Store again soon!
Hassle free and reliable service
Always prompt delivery and reliable. I'm a repeat customer and very pleased with the orders I have placed with The Optical Store.
Once I made a mistake and contacted customer service to amend the order, it was rapidly resolved and my order (correct one) was delivered as expected.
Completely hassle free!
Competitive prices, excellent customer service. Rare qualities in an online service.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted you’ve continued to have positive experiences with The Optical Store. Your loyalty and support genuinely means the world to all of us here. We look forward to welcoming you back again soon!
Ordered and delivered super fast…
Ordered and delivered super fast basically next day. I’m a repeat customer and have purchased from The Optical Store in June 2025. They were a few days slower back then but have definitely learned and improved on their packing and shipping processes. Very happy and will buy from them. The prices were very competitive.
8 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for your continued support and for taking the time to share such thoughtful feedback, Rachel. We’re always working behind the scenes to improve our service, so it’s genuinely great to hear you’ve noticed a difference between now and 1 year ago. Thanks again for your loyalty and we look forward to welcoming you back to The Optical Store again soon!
Exceptional service
Exceptional service , best prices and Quick delivery . I highly recommend as you will be very satisfied
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your kind words, Lili! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Great Service
My order was delayed but they sent me free lenses over the meantime to keep me going.
Non-one else has such service. Well done.
15 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Delays are never ideal, but leaving customers without lenses is even less ideal! We’re really glad we could help in the meantime. Thanks very much for your feedback and support, Ajid. We look forward to welcoming you back to The Optical Store again soon!
Excellent service...easy to use website…
Excellent service...easy to use website and ordering procedure and delivered in
A few days...absolutely a good shopping
Experience....forgot to mention the price was also great...
Would definitely order from The Optical
Store again.
5 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for your kind words, David! We’re delighted you had a smooth shopping experience from start to finish, and that your order arrived quickly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Unacceptable response to a genuine complaint
Extremely concerning customer service experience.
After placing my order, I sent multiple emails (six in total) trying to resolve an issue after they failed to deliver on the agreed date. These emails were ignored.
Instead of addressing the problem, the company attempted to shut down my complaint entirely. I was told the matter was “closed” despite it remaining unresolved.
What I found most concerning was that they warned further contact could be considered harassment and referenced potential legal action, simply because I was following up on a legitimate consumer issue and they had failed to reply. This felt intimidating and like an attempt to discourage me from pursuing my rights.
It also gave the impression that they were trying to prevent me from speaking out or leaving a review about my experience.
As a paying customer, being ignored and then treated in this way is unacceptable. This situation caused significant stress and anxiety and was handled in a highly unprofessional manner.
They initially attempted to offer me a complimentary set of lenses due to their own miscommunication. This compensation clearly related to their initial misrepresentation, not to the subsequent delays in delivery.
On multiple occasions, they provided firm assurances regarding delivery timelines, which they then failed to meet. Despite this, they continue to claim that I have already been compensated, which does not address the later delays at all.
When I followed up repeatedly for updates on my order, my messages were ignored. Instead of providing clarification, they have accused me of harassment, even though I have only been making reasonable enquiries about the status of my purchase.
Their conduct has been highly unprofessional and dismissive. I am fully entitled to clear and accurate information about my order. Being ignored and then accused in this way feels both unfair and intimidating.
I have retained all correspondence and will be escalating this matter further. This situation has caused me considerable stress and has negatively affected my mental wellbeing.
Disappointed as I thought I’d genuinely found a new/alternative provider.
I would not recommend based on this experience.
3 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for your review SY, however we are disappointed to read this review and your subsequent update as it does not accurately reflect the situation or the extensive correspondence that took place.
Your complaint related to a one day delivery delay, after which repeated communications were sent to our team requesting a full refund, compensation for alleged loss of earnings and reimbursement based on your hourly rate earnings. For context, your order total was £80 and you requested compensation of £320. These requests were neither proportionate nor something any retailer would reasonably provide in these circumstances.
Despite this, we responded across multiple detailed email replies explaining our position clearly and professionally. Additionally, we provided you with extra lenses, free of charge, as a gesture of goodwill for the one day delay. The matter was only marked as closed after several responses had been provided, and our final position on your request for compensation had been communicated.
While we respect every customer’s right to leave feedback, we do not believe it is fair to suggest concerns were ignored simply because your requested compensation was not granted. Equally, the volume and escalated nature of your communications directed towards our team across email and social media caused significant concern internally, and we have a responsibility to protect our staff from persistent and repetitive contact once a matter has been fully addressed and concluded.
We hope readers can recognise the difference between legitimate customer feedback and an attempt to damage a business’s reputation after unreasonable compensation requests were declined.
We stand by the manner in which this matter was handled and do not believe this review fairly reflects the level of service and communication provided throughout.
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