Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
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Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
327 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Effortless and efficient delivery of my…
Effortless and efficient delivery of my lenses - who could possibly ask for more 😊
24 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the kind words, Stephen! We’re delighted your lenses arrived quickly and that the whole process was easy and stress-free. We look forward to welcoming you back to The Optical Store again soon!
Resposta da The Optical Store
Thank you so much for your review and recommendation! We’re really pleased you found the order process easy, and your order arrived quickly. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Quick Delivery & Good Price
Arrived within 24 hours, competitive pricing,well packaged and good communication about despatch and delivery. All good.
1 de maio de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the kind words! We’re really glad your order arrived quickly and that you were happy with the pricing, packaging, and communication throughout. We truly appreciate your support and look forward to welcoming you back to The Optical Store soon!
Best price and fast delivery
Best price and fast delivery
Minimal packaging which great for the environment
30 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for your review, Megan! Good value, quick delivery, and keeping things a bit greener - sounds like a win all round. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Great shopping experience
Great shopping experience. Delivered ahead of schedule. And a great price. Keep up the good work team opticalstore!
23 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
When delivery beats expectations, it’s always a great day! Thank you for your kind words, Colin - we appreciate your feedback and we look forward to welcoming you back again soon!
Amazing Customer Service
Amazing Customer Service. I ordered a product that did not really work for my eyes and after contacting them online I received a call apologising, although not their fault, offering me a refund and suggesting a suitable product. Very impressed. Would recommend to anyone.
24 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review, Gabi. Sometimes it’s not the perfect match, but we’ll always help you find “the one”! Thank you for choosing The Optical Store - we truly appreciate your recommendation.
Quality product at a good price
Quality product at a good price. My lenses arrived 24 hours after the order was placed and the web site is easy to use. I will definitely recommend The optical store and I will be using them for my lenses again.
24 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback, Stuart! We’re really glad you found the website easy to use and that your lenses arrived so quickly. It’s great to hear you’re happy with both the quality and price. We truly appreciate your recommendation and we look forward to welcoming you back again soon!
First class service,excellent price and…
First class service,excellent price and delivery well ahead of schedule. Will definitely use again if needed.
24 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review, Neil! Fast, good value, and beating the delivery estimate - we like to keep things interesting. Thanks for choosing The Optical Store!
Easy repeat online contact lens order…
Easy repeat online contact lens order requested yesterday and incredible delivery today before 09:30am. Delivery was foc as my order was over the threshold value. Arrived exactly as ordered next day. What’s not to like. I will be back!!
Thank you Optical Store. Exemplary service. Love it.
25 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the amazing review, Connie! Ordered yesterday, delivered before 09:30 - we like that kind of pace. Glad the free delivery and smooth repeat order hit the mark. We look forward to welcoming you back again soon!
Faultless service
How did they do? Perfectly, just like last time and the time before that. I ordered on 20th April and the items arrived with Royal Mail on the 22nd.
22 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Once is good, twice is great, third time… we’ll call that a habit! Delighted we could deliver again, and quickly too. Thank you for your review and your continued support, Caroline!
Resposta da The Optical Store
Thank you for your review, Sergei! We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Excellent service
Excellent service, straightforward ordering process and super fast delivery. Many thanks
18 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the great review, Gilly! Straightforward ordering and super fast delivery - just how it should be. Thank you for choosing The Optical Store!
They said delivery 3-5 days got mine…
They said delivery 3-5 days got mine the next day Fantastic service.
18 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the kind words, Michael! We’re really glad your order arrived sooner than expected. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Excellent customer service
Excellent customer service. My order was for toric multifocals which were made to order so took longer than ordinary contact lenses. I needed them before I went on a holiday and The Optical Store kept me informed at all times and they arranged for next day delivery when my lenses did arrive. One very happy customer who received the said lenses on time. Customer Service is often lacking these days but I can honestly say that The Optical Store provided that much needed old fashioned service.
16 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the fantastic review, Lesley. Made-to-order lenses and a holiday deadline - no pressure!! Delighted everything arrived in time and really appreciate your kind words. We look forward to welcoming you back to The Optical Store again soon!
Quick delivery with very good prices…
Quick delivery with very good prices contacts are great
16 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for your review, Dave! We’re glad your contact lenses arrived quickly and that you’re happy with both the price and quality. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Top quality contacts at unbestable prices !
Great prices for bulk purchase the more you order the bigger the savings. Plus save more with repeat orders.
Free delivery in and around two days.
The best comfiest Contsct Lenses i have ever tried on,
Well done the Optical Store.
15 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback, David! We’re glad you’re enjoying the comfort of your contact lenses and making the most of our bulk and repeat order savings. It’s great to hear everything arrived quickly too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent experience
Excellent experience, easy to work through their website
Super fast service my order arrived in 2 days .
Would highly recommend
15 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for your feedback, Susan! We’re really glad you found the website easy to use and that your order arrived quickly. We look forward to welcoming you back to The Optical Store again soon!
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Graeme. We look forward to welcoming you back again soon!
Really impressed with this company.
Really impressed with this company.
Ordered 2 pairs or ray bans
At a really good price.
Ordered Friday at 2pm on
3 to 5 day delivery
Arrived at 9-15 am next morning
Highly recommend.
10 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback, David! We’re really glad you found your Ray-Ban sunglasses at a great price and that delivery was even quicker than expected. We truly appreciate your recommendation and look forward to welcoming you back to the The Optical Store!
Brilliant service
It’s really straight forward to place the order.
Order came with in two days.
Good communications from regarding the order.
I would use this service again and recommend to others for sure
11 de abril de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback, Sapna! We’re really glad you found the ordering process simple and that your order arrived quickly with clear communication throughout. We truly appreciate your recommendation and we look forward to welcoming you back to The Optical Store!
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