Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered eyedrops from this company twice and both times the orders arrived quickly and exactly. Good long shelf life dates and at a really good price. Would definitely use again
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
328 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top online contact lens supplier
Easy ordering process and super fast delivery.
19 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the great review, Martin. Easy ordering and super fast delivery is exactly what we aim for - glad we got it spot on. We look forward to welcoming you back to The Optical Store soon!
Easy ordering quick delivery
Super easy ordering and fast delivery would recommend
18 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Ordering made easy and delivery that doesn’t hang about - thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Very very pleased with the excellent…
Very very pleased with the excellent service and speedy delivery and quick response with my query today.
I have a subscription through the Opical Store and was worried about delivery and payment.
I went online and filled out a form, within the hour I received a phone call and email and by the end of the day my contacts were at home, even before I'd gotten home from work!!
Thanks largely, I think, to Tom, who called me, emailed me and personally delivered the contacts to my home, isn't that amazing attention to detail!!
Have used this company over the years to order my daily contacts and am now using them for my monthly contacts.
Always a very quick delivery and such a wonderful team!!
Many many many thanks!!
Oh and I almost forgot the best part!!
These monthly lenses at Vision Express are double the price!! 🙄😱😳😳 So very happy to have switched over the subscription.
17 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for such a lovely review, Shireen! We’re really glad we could help quickly and keep everything stress free with your contact lens subscription. Tom might have set the bar a little too high with that delivery, although we’ll let him enjoy his moment!
Thanks again for your continued support - it means a lot to all of us at The Optical Store!
Cheaper than everyone else I searched
Cheaper than everyone else I searched. Also an error occurred and was quickly rectified. Excellent customer service.. how it should be.
12 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review! We’re pleased you found our prices competitive and that our team could resolve the issue quickly. Providing affordable products with responsive customer service is exactly what we aim for at The Optical Store. We look forward to welcoming you back again soon!
Solid company
Very quick delivery, good price branded product
14 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Fast delivery and a great price - two of our favourite things! Thank you for your review, Khalil. We look forward to welcoming you back to The Optical Store.
Good price and prompt delivery
My contact lens solutions were delivered ahead of schedule and the price I paid was very competitive. I would be very happy to use the company again.
14 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the great review, Lynne! We’re delighted your contact lens solution arrived ahead of schedule - we always like it when deliveries beat the clock. Glad you found the price competitive too, and we look forward to welcoming you again at The Optical Store.
Great service.
Ordered 10 months worth of daily contact lenses. Competitive price and arrived in good time. This is my second order with The Optical Store. Very satisfied so far and will order with them again.
11 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the kind words, Berk. 10 months of clear vision sounds like a pretty good investment to us. We’re delighted you chose The Optical Store again and we look forward to welcoming you back when it’s time for the next refill!
Excellent
Excellent, Royal Mail lost the parcel they went above & beyond to get my lenses to me in time for my holiday
They’ve gained a regular customer
5 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review Lynn! Even when parcels decide to go on their own adventure, we’ll always do our best to get your contact lenses where they need to be. We’re so glad they reached you in time for your holiday and really appreciate your support. We look forward to welcoming you back again soon!
Excellent service
Excellent service. My uploaded prescription was incorrect, and they promptly emailed me to resolve the issue. I will definitely recommend it to my friends because the prices are great.
3 de março de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the great review! We’re glad we could quickly spot the prescription mix-up and get everything sorted. At The Optical Store, we aim to offer affordable contact lenses with attentive customer service and we really appreciate the recommendation. We look forward to welcoming you back again soon!
Good Service
Website worked well, ummwdiate order email confirmation, fast delivery
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your feedback Andrew. We’re delighted you found The Optical Store easy to use and that your order was confirmed and delivered quickly. We look forward to welcoming you back again soon!
Really good service and quick delivery.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the great feedback! We’re delighted you experienced quick delivery and reliable service from The Optical Store. We look forward to welcoming you back again soon!
Great experience
Great ordering experience, speedy delivery and superbe after sales service if needed. Would highly recommend.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your great review! We’re delighted you had a smooth ordering experience and received fast delivery. Providing reliable after sales support and affordable contact lenses is always our goal at The Optical Store. We look forward to welcoming you back again soon!
Competitive prices and very efficient…
Competitive prices and very efficient from order to delivery.
Will 💯 start up a subscription on my next purchase.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the kind words Adam! We’re really glad everything went smoothly, from order to delivery. We look forward to welcoming you back again with your contact lens subscription!
As good as it gets .
Rapid next day delivery at a good price . Superb and prompt customer service , nothing is a problem , very helpful .
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review Brian. We’re pleased your order arrived quickly and that you found our customer service prompt and helpful. The Optical Store focuses on affordable contact lenses with fast, reliable delivery and support. We look forward to welcoming you back again soon!
Best market price
Best market price. Offered 5% off for subscribing, hopefully this will lock in the low price for the next year. Free delivery was offered with a 3 to 5 worki g days but arrived the following day which was fantastic.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the kind words, John. We’re really glad you're enjoying the benefits of our contact lens subscription and that your order arrived even sooner than expected. We look forward to welcoming you back again soon!
5 stars for The Optical Store
5 stars for The Optical Store from me. Super fast delivery of my usual contacts and website was very straightforward and easy to navigate. Will use again!
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the 5-star review Laurence! We’re delighted your usual contact lenses arrived quickly and that you found The Optical Store website easy to use. Providing fast delivery and a simple ordering experience is always our goal. We look forward to welcoming you back again soon!
Transaction was so easy and sunglasses…
Transaction was so easy and sunglasses arrived 2 days after purchase for a great price
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Easy ordering and speedy sunglasses delivery; just what we like to hear! Thanks for choosing The Optical Store Nicholas - we look forward to welcoming you back again soon!
Resposta da The Optical Store
Thanks for taking the time to leave us a review Adriana. We look forward to welcoming you back again soon!
I always shop around when I need to…
I always shop around when I need to stock up , Optical store were the same price as other suppliers but gave a discount for new customers. The delivery was within 3 days and also they offer a discount if you order again .
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the great feedback! We’re pleased you found The Optical Store competitively priced and were able to benefit from our new customer discount. Providing affordable contact lenses with fast delivery is always our aim. We look forward to welcoming you back again soon!
Best price I could find. Quick delivery.
I ordered multifocal contact lenses, the optical store had them at the cheapest price I could find. The lenses were delivered two days later. Thanks you!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for your kind words! We’re really glad you found your multifocal contact lenses at a great price and that they arrived within a couple of days. We appreciate you choosing The Optical Store!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.