Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour... Ver mais
A empresa respondeu
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers... Ver mais
A empresa respondeu
Ordered eyedrops from this company twice and both times the orders arrived quickly and exactly. Good long shelf life dates and at a really good price. Would definitely use again
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Informações de contato
4,9
Excelente
329 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best price I could find. Quick delivery.
I ordered multifocal contact lenses, the optical store had them at the cheapest price I could find. The lenses were delivered two days later. Thanks you!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for your kind words! We’re really glad you found your multifocal contact lenses at a great price and that they arrived within a couple of days. We appreciate you choosing The Optical Store!
Efficient service and great price
Efficient service and great price. Although a long term user of daily lenses, this was my first order from The Optical Store, prompted by their pricing. Order processed and shipped quickly with the delivery following just a few days later. Cannot ask for more than that - simple, easy order process with efficient service for a very competitive price.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the detailed review Robert! We’re delighted you chose The Optical Store for your daily lenses and that our pricing and quick delivery met your expectations. Providing a simple ordering process, competitive prices, and efficient service is always our goal. We look forward to welcoming you back again soon!
Great price ( got 10% off) as a new…
Great price ( got 10% off) as a new customer!!! Delivery by Royal mail in a few days.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for your review. At The Optical Store, we focus on affordable contact lenses and reliable delivery, so we're glad to hear we ticked both boxes for you. We look forward to welcoming you back again soon!
Excellent service
Excellent service. Next day delivery
Very impressed.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Excellent service and quick delivery is exactly what we aim for at The Optical Store. Thanks so much for the fantastic feedback - we look forward to welcoming you back again soon!
Cant fault the whole process
Cant fault the whole process - without doubt value for money - cheapest I could find - delivery within 3 days of order.
Thank You and Well Done
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Great value and quick delivery is exactly what we aim for at The Optical Store. Thanks so much for the fantastic feedback - we look forward to welcoming you back again soon!
Excelent service made a payment and…
Excelent service made a payment and recived contact lenses 2 days later.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Fast, fuss free service is what we aim for - thank you for your great feedback. We look forward to welcoming you back again soon!
Easy website experience and lenses were…
Easy website experience and lenses were with me so quickly.
Actually put my address wrong and had a call from the team. Thanks so much for your help. Would shop again. :)
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
We’re really happy to hear this - keeping things stress-free is all part of the service. Thanks so much for your kind feedback and we look forward to welcoming you back again soon!
Really happy with my order
Really happy with my order. Contact lenses arrived quickly and the prices are very competitive. Will definitely order again.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks so much for the lovely feedback. We’re really glad you were happy with your order and that everything arrived quickly. We look forward to welcoming you back soon!
Excellent service
Excellent service. Fast delivery. No messing around.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Short, sweet and spot on - thanks for the great feedback. We really appreciate your support!
This is a great company that supply…
This is a great company that supply contact lenses on time and are good value. No fuss and good delivery times.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for the kind words, Carl. Reliable, good value, and fuss-free is exactly what we aim for - we really appreciate you taking the time to share your experience.
The Optical Store ticks all the boxes!
I'm on a low income so the price is a huge consideration. I wear the MyDay multifocal lenses, which aren't the cheapest. Also, I'm able to order just one box, which a lot of online shops won't facilitate. Add in the quick delivery, what's not to like?
28 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
We’re really glad we could help make things easy for you. Thanks so much for trusting us and for the lovely feedback. We look forward to welcoming you back again soon!
10/10
Swift, reliable and consistent - highly recommend !
19 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, EK. We look forward to welcoming you back again soon!
Best price
Best price, easy to order and arrived free delivery within 2 days
22 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Sarah. We look forward to welcoming you back again soon!
Excellent service
I recently ordered contact lenses from the Optical Store. I wear a brand for astigmatism that is sometimes hard to get hold of. When they hadn't arrived after some time, I contacted the store who found out they had gone missing in the post. As it could possibly have taken a while to get hold of a fresh pair, they offered me an upgraded brand in their place, which I actually turned down as I've not been able to tolerate another brand in the past. However, my original order arrived within days of our correspondence! Very happy customer.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thank you for such a lovely review. We know some specific lenses can be difficult to source, but we’re really pleased your order made it to you just in time - and even more pleased you’re happy. We look forward to welcoming you back again soon!
Excellent service
Excellent service, quick and well packaged. Delivered in 72hrs. Will use again.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Richard. We look forward to welcoming you back again soon!
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Mar. We look forward to welcoming you back again soon!
Very good experience
Fast delivery, had a couple of questions before ordering and they were very responsive. Delivery came and something was missing and they were no fuss - immediately sending out the item.
Really good customer service and good prices.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Charlie. Proof that even when things go slightly off script, we’ve got your back!
Thanks for sharing your experience and we look forward to welcoming you back again soon.
My experience was amazing
My experience was amazing! The lenses were perfect and came within 1 day!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review, Milla. We look forward to welcoming you back again soon!
Good service and price, disappointing packaging
Good service and price, but poor packaging. Can an alternative to plastic tape, eg paper tape, be used to make whole packaging fully recyclable? Think about our planet please, most people wouldn’t remove the plastic tape which would mean box would not be recyclable!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review. All of the boxes we use to dispatch orders are fully recyclable and tape is used where necessary to protect items during transit. However we appreciate your feedback and will pass this on to our team. Thanks again and we look forward to welcoming you back again soon!
Great online experience
Great communication fast delivery they had the lenses i was told from my Costco optician were no longer available.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da The Optical Store
Thanks for taking the time to leave us a review. We hope to see you back again soon!
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