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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It was easy to call and get out through to someone. Very quickly sorted my problem and guided me through the programming for my thermostat now all working beautifully.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I do not often write reviews but feel compelled to on this occasion. I have had a new kitchen fitted and part of this was electric underfloor heating. I had the ThermoSphere controllers fitted in Ju... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Equipamentos e Sistemas de Aquecimento
  2. Fornecedor de Materiais de Construção
  3. Fabricante

Escrito pela empresa

ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

181 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(181)

65 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good service, helpful staff and even a chocolate bar in with the deliveries!

We have worked with Thermosphere for a number of years now and can't fault them. Good products, helpful staff and even a chocolate bar in with the deliveries! Just recently Jodie was very helpful and worked late to ensure we could collect an order the next morning. Would highly recommend.

4 de agosto de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Jack,

Thank you for your comments, I have passed your praise onto Jodie and she is very pleased. Hope the chocolate bar got to you in a solid state during an actual British summer!

Many thanks,

Rob

Avaliado com 5 de um total de 5 estrelas

thermosphere distributor

Here at Eurotiles and bathrooms Twickenham we have been a distributor of Thermosphere for many years and have always found them to be a very professional and easy to deal with company, the products are first rate and the after sales care is exceptional. Highly recommended

21 de julho de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Ben,

Thank you for taking the time to leave us a review, it's really appreciated. We love working with you too!

Kind regards

Rob

Avaliado com 5 de um total de 5 estrelas

Good customer service

We have thermosphere underfloor heating in 2 rooms now. We experienced a technical issue with one of the thermostats, called up and the customer service was excellent. They even called me back to check on the status. We would definitely recommend products. Even the fitters said was easy.

3 de julho de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Emma,

Really pleased that we sorted out the issue to your satisfaction! I hope everything is working great for you now!

Thanks

Rob

Avaliado com 5 de um total de 5 estrelas

As a frontline worker I was donated…

As a frontline worker I was donated some bottles of hand sanitizer to try. It is an excellent product. It does not sting or irritate even on damaged skin. There is no lingering odours and it spreads nicely without leaving any sticky residue. A great product. Thank you ThermoSphere.

12 de abril de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hi Graham,

We're really happy that you have received your sanitiser and that it is too your liking! We are even more thankful for the work you are doing at the moment, and always. Thank you for taking the time to review XtraSAN.

Many thanks,

Rob

Avaliado com 4 de um total de 5 estrelas

XtraSAN Active Sanitiser

I like this sanitiser better than those that I’ve tried in hospitals. It doesn’t dry my skin or leave it feeling sticky after using it and it comes unscented as well which is good for those who are quite sensitive to strong scents like me.

6 de abril de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Gwen,

It's great to hear from you! Thank you for your positive review of XtraSAN :) We hope that you continue to find it useful and we would really just like to thank you for all you are doing at the moment. Many thanks, and stay safe! :)

Rob

Avaliado com 5 de um total de 5 estrelas

Thankyou so much

Thankyou so much, as a frontline worker I was donated a box of hand sanitizers. Which I have given out to my fellow nurses and even my Postman. Thankyou for you thinking of us and keeping us safe in this current climate, your kindness won't be forgotten!

6 de abril de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hey Abi,

That's such great news that not only are you enjoying it but you've actually passed it on to others! These are the things which we love to hear most, so thank you for sharing this with us. Please let us know if you or others you know are in further need. Thank you for everything you do.

Kind regards,

Rob

Avaliado com 5 de um total de 5 estrelas

Needed some technical support on my…

Needed some technical support on my underfloor heating and the technical support team couldn't of been anymore helpful. A big thank you to Megan for answering my questions.
A great product.

17 de março de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello!

Thank you for your time and feedback. This has been passed onto Megan personally. Really pleased your technical issue was sorted. Stay safe and stay warm! (I'm sure you will :))

Thanks

Rob

Avaliado com 5 de um total de 5 estrelas

Spoke with the sales and technical team…

Spoke with the sales and technical team several times over several months whilst our house build and wet room ongoing
Excellent support and advice relating to the best product for our wet room needs. Following difficulty sourcing product locally, additional advice offered on putting outlets in touch with Thermosphere for product availability and a quick turn around. Thermosphere then confirmed the advice they had then subsequently offered to 3rd party to ensure my order was complete and accurate for installation needs.
Brilliant service

2 de março de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Mr Gould,

Great to hear that you are pleased with the service you received. We are always here for any questions or advice which you may need.

Ps. We hope you enjoy the use of your new room!

Kind regards

Rob

Avaliado com 5 de um total de 5 estrelas

best underfloor heating supplier in the uk if not planet earth

I would just say many many many thanks to lirona and megan and jodie and kelly and vinny for all your help over the years, With your help and great product knowledge our company has grown stronger each year and now we are a major player in the underfloor heating world. Again I can't thank you all enough. The service is next day and always in stock and manufactured at the highest level and at a unbeatable price, your marketing is great and with your support makes you one of the best in the market, well done and look forward to our future

25 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Neil, you're a legend! (and thanks to the rest of your team for being such excellent customers!)

It's kind words like this which let us know we did the right thing getting into the electric heating industry! We share these reviews over our internal communications and this one was met with a rapturous response all round, so thank you! You put a smile on a lot of faces.

Thank you Neil

Avaliado com 5 de um total de 5 estrelas

Excellent team

Excellent company to deal with, jodie and lirona are excellent in the sales team very friendly and knowledgeable.

25 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hey Scott,

We enjoyed dealing with you too! Thank you for your kind words. We look forward to dealing with you again.

All the best!

Avaliado com 5 de um total de 5 estrelas

Excellent products and after sales support

Following installation of these smart radiators, the customer services support was patient and very helpful. They took me step by step through the programming process and then again for me to write it down. No regret buying these radiators.

17 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Sandra,

Really pleased that you are happy with your radiators, we trust they are serving their purpose in your home! Don't hesitate to ask us for help at any point, if required!

Many thanks

Avaliado com 1 de um total de 5 estrelas

Excessive force !!!

Just had a reply to an email sent by my suppliers for a cracked glass to the control an SCP-W-01
it is said that excessive force must be the issue, sorry to disagree, but no excessive force and the control does not sit onto the housing very well, possibly its just a one off, but to be so dismissive was not a great experience

14 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Alan,

I am sorry that we have made you feel strongly enough to leave a review based on this experience. We prefer the term ‘accidental damage’ and will make sure that all of our team are using this term in future. – The last thing we want to do is create an issue for you, your customer or your supplier.

We do however have a returns process which is designed to flag up genuine product faults. Every single product that is returned to us (and there isn’t many, honestly) is inspected and tested. The decision is then taken whether it is a manufacturing defect or accidental damage. In this case the product has not been returned to us because based on the return pre-check photos, this thermostat has been damaged during installation and as a result doesn’t qualify for a refund or replacement under our warranty process.

We totally appreciate that this is really frustrating but we do stand by our policy and the decision made in this case. Once again, I sincerely apologise for the offence caused by the wording of the email response. Please be assured that this is never our intention and the rest of our reviews hopefully serve as a testament to our commitment to excellence in product quality and customer service.

We are happy to discuss this further with you, please feel free to get in touch directly.

Avaliado com 5 de um total de 5 estrelas

5 Star

Great company, pleasure to deal with and always get top service.

13 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Fantastic to deal with you too Ben!

Have yourself a fine day

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Very helpful staff. Great Knowledge. Wonderful biscuits!!!

7 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Thank you Ross!

Glad you like the biscuits too! They're a culinary favourite in the ThermoSphere HQ - great to know its not just us!

Thank you.

Avaliado com 5 de um total de 5 estrelas

Friendly & helpful

We have been selling Thermosphere for a good number of years now and they are always very helpful, particularly when getting us out of a jam. I've just spoken to Jodie, who has assisted me with one such problem and she couldn't have been more friendly and helpful. Always a pleasure.

7 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hi!

Thank you for your message, time and continued custom over the years. Great to hear that your issue was resolved to your liking!

Many thanks

Avaliado com 5 de um total de 5 estrelas

have a contact that can resolve any…

have a contact that can resolve any issue is a great benefit to us as a Company.
the person that I would call on is Jodie. pleasant , charming and helpful all rolled into one

thanks Jodie for your Service

AndyS
Chris Stevens Ltd

6 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Andy,

Thank you for your comments, I have let Jodie know of your kind words, and she is looking forward to the next time you speak!

Thank you.

Avaliado com 5 de um total de 5 estrelas

£50 Amazon Voucher- Thank you Thermosphere!

Following my review last month I was so happy when I got a phone call to say i had won a £50 amazon voucher. Thank you so much Thermosphere! Good luck everyone for this month :)

6 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Annie,

You are most welcome! :)

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent Service - Would highly recommend. Was a very urgent order handled with efficiency

6 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hi Liam,

Thank you for your review, really pleased that you were so satisfied with everything. Thanks!

Avaliado com 5 de um total de 5 estrelas

Brilliant company to use

Brilliant company to use, very helpful. Lirona is very fast answering your questions.
polite and friendly company

5 de fevereiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Thank you for your time and comments, Raj.

I have personally passed your feedback onto Lirona :)

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