Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It was easy to call and get out through to someone. Very quickly sorted my problem and guided me through the programming for my thermostat now all working beautifully.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I do not often write reviews but feel compelled to on this occasion. I have had a new kitchen fitted and part of this was electric underfloor heating. I had the ThermoSphere controllers fitted in Ju... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Equipamentos e Sistemas de Aquecimento
  2. Fornecedor de Materiais de Construção
  3. Fabricante

Escrito pela empresa

ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

181 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(181)

65 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I found the sale person extremely…

I found the sale person extremely helpful as I did not have any knowledge about the product prices or codes of what I needed
I will use them again and would recommend them to family and friends

24 de janeiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Dee,

Very pleased that you are happy with our products and service. And thank you in advance if you do recommend us :)

Take care and we'll hopefully speak to you again soon!

Avaliado com 5 de um total de 5 estrelas

what a star (Vinny Rana) really helped…

what a star (Vinny Rana) really helped me out with a order.
he was really happy polite a major helpful saved our bacon
100 % will be using them again,
thank you
HGT construction limited

15 de janeiro de 2020
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello

Thank you for your time and comments! We have passed this review onto Vinny and shared it across the company, so you've made him really pleased :)

Look forward to speaking with you again soon!

Avaliado com 5 de um total de 5 estrelas

one of the best companies i have worked…

one of the best companies i have worked with . i have been selling underfloor heating with this company for a number of years .
i am very impressed with the company its staff and product .
it is rare to find a company that goes the extra mile for its customers
always polite on the phone always willing to help .
i would recommend them to anyone with total confidence
please keep up the good work you guys make it very easy to get the job done .

10 de dezembro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Paul,

Thank you for your kind comments.

We are so happy that you are satisfied with us, it has been a pleasure dealing with you too.

Thank you!

Avaliado com 5 de um total de 5 estrelas

UFH MERCHANT IN GUERNSEY

Excellent company to deal ,
Quick response time ,
2nd to none delivery service .....

Great partner to work with.

29 de novembro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Thank you for your review Nigel.

We echo "great partner to work with", back at you :)

Avaliado com 5 de um total de 5 estrelas

Excellent service

I had to write a review to express how helpful Robin was when I called as my underflooring heating in my bathroom suddenly wasn't working. Robin was patient and very knowledgeable on the product and talked me through what I needed to do in order to get my system up and running again. Given we are now in winter and without the underfloor heating my bathroom tiles are freezing I was most appreciative. I can't thank Robin enough for his help.

26 de novembro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Sharon,

Thank you so much for taking the time to share your experience. I have passed this onto Robin :) I am really pleased that you are satisfied.

Enjoy the winter!

Avaliado com 5 de um total de 5 estrelas

Thermosphere underfloor heating review

I am a homeowner that has been extensively renovating my period property over the last 10 years to heritage standard with meticulous eye for details and design..

I do not normally write reviews but thought I would do so in this instance given the all round positive experience that I have had with Thermosphere underfloor heating both in terms of the products and the customer service.

Given the restricted size of my bathroom, it took me several months of planning and research to design the bathroom and choose the sanitary-ware and building materials.

One of the reasons that I chose Thermosphere over rival competitors such as Warm Up is that the Thermosphere has a dual controller which allows users to control both the underfloor heating and the dual fuel electric towel rail from one control unit - something that rival competitors such as Warm Up do not offer - this makes for an uncluttered installation and having only the one controller is simple to use. Another reason, is that you are able to waterproof the floor b using Thermospheres Waterproof Paste and Waterproof Tape in conjunction to the membrane - which I did. Other considerations included price, quality of materials, lifetime warranty and after sales service and of course connectivity: being able to control my underfloor heating/towel rail from my smartphone.

I was aware that there are many pitfalls when installing underfloor heating and many installations which have failed and as such read the online installation guides and extensively consulted over the phone with the Thermosphere representatives, Jodie, Sharna, Lirona and Vinnie on more than one occasion asking many questions relating to installation and use off the electric underfloor heating. I got the sense that all the representatives thoroughly knew the product and they provided me with many tips and details concerning installation which I may have overlooked, such as siting a second sense in the floor in case for any reason the first one should ever fail.
Their knowledge, patience, can do attitude and courteousness is exemplary! They even assisted me with the set up of my dual controller and wireless hub.

Having now completed the refurbishment of my bath and used my underfloor heating, I can say that it is certainly worth it. It is very easy to use and programme and the heat the floor gives off definitely heats the room. I am very happy with the Thermosphere app used to control the heating remotely from my smartphone - it has much functionality but is very easy to use.

My experience with the product and the level of customer care has been outstanding and thus I would have no reservations to recommend anyone interested in buying underfloor heating to consider Thermosphere.

13 de novembro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Giovanni,

What wonderful words, you've made the whole office beam with happiness! Thank you for taking the time to leave such an in-depth and positive review. It's great to hear that we are delivering on what you expect as a customer. Hope you enjoy the products as we move into Winter!

We really look forward to speaking with you again soon.

All the best,

Rob

Avaliado com 5 de um total de 5 estrelas

A great company to deal with

A great company to deal with, goods arrive within a couple of days.

Quality products and fantastic and helpful staff.

6 de novembro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Cuplas Callow,

Thank you for your kind words! we look forward to speaking with you again soon :)

Thanks

Avaliado com 5 de um total de 5 estrelas

Megan from the customer services team…

Megan from the customer services team was incredibly helpful.

1 de novembro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello.

Thank you so much for taking the time to tell us how we did, it really helps us understand how we're doing so we can keep improving.

Have a great day

Avaliado com 5 de um total de 5 estrelas

A very helpful company

A very helpful company. I phoned to make sure my order had been received. Megan took control of it for me to make sure it is despatched today as we need it in a hurry.

If only all our suppliers were this good !

Many thanks

Paul

21 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hi Paul,

Thank you for your feedback!

It's great to hear that your order was processed so smoothly, we look forward to dealing with you again!

Many thanks,

Rob

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, Megan is incredibly helpful and forward thinking by following up an order with a phone call to confirm.
Top Notch

15 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Anna,

Thank you for your comments. I have passed the feedback onto Megan :)

Avaliado com 5 de um total de 5 estrelas

Great products and great service

Great products and great service everytime, Vinny is always happy to help and a pleasure to speak to.

11 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Thank you Peter.

We have passed on your comments to Vinny, and it's fair to say that it has made his day.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, arrived the next day
Everything was included, even a chocolate bar!
The floor has now been installed and I am really happy with the system.
Highly recommend the company the customer service is on par.

11 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Ralph,

Great news, thank you for letting us know. Hope you enjoyed the chocolate too!

Avaliado com 5 de um total de 5 estrelas

Absolute pleasure to deal with these…

Absolute pleasure to deal with these guys, delivery is prompt and the products are fantastic. I look forward to ordering again from Thermosphere.

10 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Thanks, Rob! Glad that you enjoyed your experience. We look forward to seeing you again too!

Avaliado com 5 de um total de 5 estrelas

Very helpful staff quickly dealt with…

Very helpful staff quickly dealt with from quotation to delivery.

Good service, competitive pricing and good quality product.

8 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Hello Gordon,

Thank you for your positive feedback! We are so pleased that you are happy with everything and your feedback means a lot to us.

Thank you for choosing ThermoSphere!

Your ThermoSphere Team

Avaliado com 5 de um total de 5 estrelas

Would highly recommend!

Fantastic quality products, amazing prices, super fast deliveries and not to mention a customer service that is second to none!

4 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

THERMOSPHERE Underfloor Heating

THERMOSPHERE are our supplier of electric underfloor heating mats , thermostats & associated products .
Extremely professional company backed up with brilliant customer service & next day delivery .
Cannot fault & highly recommend .
Give them a call now !

3 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Dear Mike

Just wanted to say a BIG thank you for your review of ThermoSphere. We really appreciate the great feedback and will share it with everyone here.

Thanks again,

Your ThermoSphere Team

Avaliado com 5 de um total de 5 estrelas

A really professional service!

A really professional service!
The advisors are extremely helpful and make every effort to ensure that every assistance is covered with diligence.
Will always use with confidence.

2 de outubro de 2019
Avaliação não solicitada
logotipo da ThermoSphere

Resposta da ThermoSphere

Dear Keith,

Thanks for the feedback and glad our team of advisors were able to assist.

All the best,

Your ThermoSphere Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, really knowledgeable about the product with a brilliant understanding of how it will work in your home. Would definitely recommend.

30 de setembro de 2019
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais