The Sound Cafe Avaliações 

88
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The sound cafe are amazing! I needed a replacement AirPod. It’s a perfect product. I was worried it might not pair or it could arrive old. Nothing like that at all. Paired in seconds and it super good... Ver mais

Avaliado com 5 de um total de 5 estrelas

Impressive fast and efficient service. The team contacted me promptly when there was an issue with my order getting it resolved without issue.

Avaliado com 5 de um total de 5 estrelas

I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... Ver mais

Avaliado com 5 de um total de 5 estrelas

A fantastic company to buy from. I bought a 2nd hand replacement AirPod - unfortunately it wasn’t compatible with my charging case so I emailed to explain. I received a very friendly reply almost imme... Ver mais

Detalhes da empresa

  1. Fornecedor de Equipamentos Audiovisuais

Escrito pela empresa

The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

88 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(88)

55 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent service and very customer focused. My AirPods and charging case were received in new condition and set up was a breeze with patient guidance. I had originally ordered the wrong side but a full no quibble refund was made following my return. Highly recommended.

4 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Ordered a replacement AirPods case

Ordered a replacement AirPods case, but I received the wrong version. Freddie responded to my email quickly and sent out a better condition replacement (ordered grade C, upgraded to grade A), which works perfectly.
Excellent customer service and I wouldn’t hesitate to order from The Sound Cafe again!

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mistake rectified at no charge.

Mistake rectified at no charge.

I needed to order a single lost airpod. I got the wrong device first time. I then found out from the Sound Cafe how to get to the right model. The swap was effortless, and the right model cost less than my original request. It was handled quickly and efficiently

12 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Clear instructions on what model I…

Clear instructions on what model I needed and where to find the right number, item arrived quickly, did have trouble to connect but a quick email to the team and after a few minutes I was up and running

13 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I lost my charging case and thought…

I lost my charging case and thought would have to buy new but found this company online.
Truly Excellent service!. Item arrived quickly, well packaged with full RM tracking. I ordered a B grade case and the Item received was in near perfect condition and came with clear instructions/link to video on how to use. Highly recommend.

5 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

super fast delivery

super fast delivery, came the next day, product was pristine and works perfectly! left my airpods case at an airport and needed a new case!

27 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Works perfectly and easy set up!

A great solution if you lose one AirPod. Excellent info online to ensure you order the right model. Easy set up, I just charged it up then followed the standard pairing procedure and it worked first time. Ended up buying another for my previous pods I also lost one.

27 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

It’s not charging

It’s not charging so is it actually original or fake

11 de agosto de 2025
logotipo da The Sound Cafe

Resposta da The Sound Cafe

We’re sorry to hear you’ve had trouble getting your item to work. All of our replacements are genuine and fully tested before shipping. In many cases, pairing issues can be fixed with some simple troubleshooting steps. We’ve already reached out to you via email but haven’t had a response.

If you’d like to return the item, you’re still very welcome to, just contact us at support@thesoundcafe.co.uk and we’ll be happy to help.

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