The Watch Protect Company Avaliações 

243
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had an issue caused by me ordering the wrong kit. I emailed explaining my mistake, they sent out the missing piece I needed at no cost. Brilliant service, thank you. Next order has been plac... Ver mais

Avaliado com 1 de um total de 5 estrelas

The film protection has dried all pitted on the clasp area, I have emailed and had no response to rectify, My order number is 10717, Let’s see if this helps with getting a response.

Avaliado com 3 de um total de 5 estrelas

Très bon service clients. Néanmoins, le produit est très cher par rapport à la qualité et d'autres marques offrent la même qualité mais sont chères, d'autant que vous fournissez une seule plaque de s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Protection came in good time very well boxed. Put on the buckle protection only at the movement but for first time doing it came out well. Slight damage caused by myself on the central larger buckle o... Ver mais

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

A revolutionary, precision cut and proven watch protection film, that protects and maintains your watch from everyday scratches and scuffs.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

243 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,4

Todas as avaliações

(243)

40 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Scammed

Note: I’ve been holding back on posting a review to allow a resolution from this merchant; however, it’s gotten to the point where this seems futile.

I honestly wish I could give Watch Protect Co. zero stars, but that's not an option. My experience with them has been nothing but a headache. Back in November 2022, I ordered a Daytona half set, and it's now December 2024—still no product. Over the past two years, I’ve made more than 15 attempts to resolve this. I’ve contacted the merchant and my bank, but every time I either get useless responses or no reply at all.

Despite all my efforts, Watch Protect Co. has not attempted to make a resolution. Their customer service is a joke— incompetent and unhelpful. I was told that they couldn't assist me and that my case had been dismissed. To make matters worse, my bank and the merchant have been unable to help with a refund, so I’m left with nothing but frustration, feeling completely ignored—and honestly, like I’ve been scammed. I’ve already paid for a product I never received, and it feels like no one is taking responsibility.

After more than two years of trying to get this sorted, I am beyond dissatisfied. The complete lack of accountability and customer care is inexcusable.
If you're thinking about buying from Watch Protect Co., don’t bother. Their failure to deliver, terrible customer service, and utter disregard for customers should be a major red flag. I would never recommend this company to anyone.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Andrew,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your frustrations. We understand how disappointing it can be when a delivery doesn't go as expected.

To clarify, your order from November 2022 was dispatched and confirmed as delivered to your postbox via USPS, which was also verified during our correspondence through live chat. While we appreciate this may not have been the resolution you were hoping for, we did our best to assist at the time, and the chargeback outcome reflected these findings.

That said, we always want our customers to feel valued and heard. If you'd like to place a new order, please email us over at info@thewatchprotect.com where we can offer you a more favourable proposition.

Avaliado com 1 de um total de 5 estrelas

Mauvaise expérience

Ayant déjà commandé chez d’autres marques, je suis extrêmement déçu par le produit (sans compter les frais de douane)

1 seul et unique exemplaire contrairement à d’autres sociétés qui en mettent 2 alors que la planche doit leur revenir à 10 centimes… Donc pas le droit à l’erreur.

Cher malgré les promotions.

Alors ok c’est bien présenté et les découpes sont légèrement plus précises qu’ailleurs (hormis les pattes) mais ça ne vaut pas le prix, passez votre chemin.

26 de novembro de 2024
Avaliado com 1 de um total de 5 estrelas

The Stickers were Not in good…

The Stickers were Not in good condotions.
Long Shopping time as well.

Sticker Set / half Sticker Set wirhout Additional/ extra pcs in case Of missusing.

4 de novembro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Marvin, thank you for your review. All stickers are quality checked before being dispatched out, all are new and have no been peeled previously. As per our terms and conditions we require any incorrect or defective items to be photographed and sent to us via email, which we have not received from you, to enable us to look into the issue further.

Your order was dispatched on 5 Nov and was with delivered to you on 14 Nov, this is within the 5-7 working days delivery estimate for standard European delivery timeframes, we do have express options.

Avaliado com 4 de um total de 5 estrelas

Great but fiddly

The stickers are great and the customer service is great and the product comes with great presentation. Make no mistake these are really fiddle to get on but it’s definitely doable. The first watch was frustrating as hell but by the time I got to the second and third watch it was much easier. Strongly advise you buy the spare kit also (unless you are really steady handed and good at this stuff). Invisible once they are on though and really do the job.

1 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great customer service

Received item as described , fast shipping and helpful staff. Thanks Chloe for your assistance

28 de outubro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Erick, thank you for taking the time to leave us a review. We hope you wear your watch in good health

Avaliado com 1 de um total de 5 estrelas

Troppo costoso e ho dovuto pagare le…

Troppo costoso e ho dovuto pagare le spese della dogana folli…. Nell kit non è compreso la pellicola sopra dell orologio pessimo acquisto

17 de outubro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Denis, all customs fees are not included in the final sale price as outlined on our shipping page, as for the kit itself, it is housed in the black wallet that you find when you open the box, along with the instructions sheet.

Avaliado com 3 de um total de 5 estrelas

Delivery time approved

Delivery time approved. Unfortunately, the company does not have an agreement with Norway, so an additional VAT will be applied to the purchase.

Result: good, except that two of the films didn’t adhere overnight and the following day. They peeled slightly on the sides and had to be removed.

This is costly without a backup and carries a risk of defective production.

That said, the result is good where everything went according to plan. I recommend using this only on the clasp. It feels different and has a different texture than metal but works well on exposed yet less visible areas.

16 de outubro de 2024
Avaliado com 1 de um total de 5 estrelas

100 euros thrown in the wc

Impossible to apply protections and poor instructions, only for 3 out of 12 covers!. The only protection that would be needed, the one for the watch glass, is not provided. The protections on the edges of the case remain raised at the corners. 100 euros thrown in the toilet. Absolutely not recommended

16 de outubro de 2024
Avaliado com 4 de um total de 5 estrelas

Good customer service.

Product arrived quickly and was a bit fiddly to apply but got there in the end. Looked great for about 36 hours. After that it started to lift on a nearly all corners and looks really poor, very noticeable and cheap and nasty.

Update: great customer service, they have sent me some new protection and advice on how to make it adhere properly ie with a deep clean to remove grease and dirt. Will give it a go and see if it works

8 de outubro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Mr M, thank you for your feedback on this, if you can email us at info@thewatchprotect.com with further details we can get this looked at further.

Avaliado com 1 de um total de 5 estrelas

Inefficient shipment

I ordered the protection on October the second. Since the 8 of October the tracking says that the parcel is in transit in the U.K. today is October the 12. Not possible any forecast for the delivery. Too long time compared to the price. I reserve any judgment about the quality and efficiency of the product.

2 de outubro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Paolo, all shipments to the EU take around 5-10 working days on average. Please note your order would have been recieved into Italian customs by 9th October, we do not have any control over how long they can take to clear although from previous orders sent, it is fairly quick. It will next update tracking once it has been cleared from customs which will be early next week and delivered to you from there. We do also have a express delivery option via DHL which would be with you within 2–3 working days

Avaliado com 1 de um total de 5 estrelas

Replacement kit beacuse bad size

I got contact from the tema and told me I was gonna get a replacement kit but never heard from them again or a tracking number

25 de setembro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Jorge, your replacement was sent automatically via DHL Express and was updated on your original order with new tracking details.

Avaliado com 1 de um total de 5 estrelas

Its a scam :) low guality film which is…

Its a scam :) low guality film which is not even cut to spec. Avoid wasting ton of money on this scam. There are more reputable companies out there. Wish i could get my money back or at least something… completely useless

25 de setembro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Kristijonas, thank you for your review, we have replied to your email and wait for your response on further details so we can swiftly rectify the issue for you.

All of our kits have been applied onto our watches on our product listing, for you to get an absolute understanding of what the kit should look like on the watch once applied. Thank you and we look forward to hearing back from you shortly.

Avaliado com 2 de um total de 5 estrelas

Some stickers didn't stick properly

Some stickers didn't stick properly. I asked for advise by sending an email but no one bothered to get back to me. Disappointed with yhe product and service after paying that much money.

13 de setembro de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi David, we replied to your initial email on 25 September, the same day at 19:52 - please check your spam folder as it can sometimes end up there.

Avaliado com 4 de um total de 5 estrelas

Good product, but need a good eye and steady hand.

Product came very quickly although not quite in a fancy display box as advertised. The outer box is the actual box! As a product I am impressed with the protection it gives to the watch, but don’t believe 30mins fitting time if you go for tier 3 which includes bracelet, case and clasp. Takes about 2.5 hours to do it properly and you’ll still probably have a couple of bits with dust under the film. I also recommend going for another full set for the discounted rate if offered, I would have redone one bit on the clasp again if I had bought a spare set. Ultimately so far it does what it says in terms of watch protection, no scrapes or scratches that ruin the look of the clasp or bracelet. How long it lasts will be the real test as only used for about a month. Would have given it 5 stars but it is very fiddly to get it correct. Imagine fitting 40 screen protectors to iPhones flawlessly and you can imagine the experience.

4 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

Don’t buy these! This was a horrific experience

This was a horrific experience. I got my first Rolex recently and wanted to protect it, so I bought watch protect co. Things that were terrible:

1. They didn’t even include the spray that the instructions require to clean the watch (it’s apparently separate)
2. There’s nothing about how easy it is to remove the film after the fact (I didn’t feel comfortable risking $10K)
3. It’s not easy to put on and they give you no extra pieces so you have one shot to get it right or you waste $100
4. I asked for a return and they charge you $30 to do so, I then delayed the return for a month bc we just had our first child and they said sorry we can’t accept the return

1 de julho de 2024
Avaliação não solicitada
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Dear Evan,

Thank you for taking the time to review our service. We truly value your feedback.

Regarding the dual foam cleanser, it is an additional product that we highly recommend for prepping your watch. It can be easily found and purchased on our website. As for the protective film, it is designed to be as easy to remove as it is to apply—simply peel it off whenever you wish. We also offer spare kits and have bundled together a complete set for convenience in application.

We are committed to transparency and fairness with all our customers. While you initially requested a refund within the 30-day return window, we did not receive any action from your side to complete this process. Your second refund request was made nearly one month after the original 30-day return period had passed.

Please feel free to reach out if you have any further questions or concerns. We are here to assist.

Avaliado com 1 de um total de 5 estrelas

Do not buy the liquid watch protection!

This liquid is very expensive and all it does is ruin the look of the watch. I bought this "expensive" coating as I'd just treated myself to a new Rolex so I didn't mind the expense. I followed the instructions to the letter, but it doesn't protect the watch properly and more importantly you can't get it off once applied! I don't understand how a firm can be allowed to sell a product like this, which in effect damages the look of the watch and you can't remove it. They say try using alcohol, I've sat there for hours rubbing the watch with this, but nothing happens, except tired fingers and frustration! So be warned, if you buy this and want to remove it, you won't be able to

29 de setembro de 2023
Avaliação não solicitada

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