The Watch Protect Company Avaliações 

243
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had an issue caused by me ordering the wrong kit. I emailed explaining my mistake, they sent out the missing piece I needed at no cost. Brilliant service, thank you. Next order has been plac... Ver mais

Avaliado com 1 de um total de 5 estrelas

The film protection has dried all pitted on the clasp area, I have emailed and had no response to rectify, My order number is 10717, Let’s see if this helps with getting a response.

Avaliado com 3 de um total de 5 estrelas

Très bon service clients. Néanmoins, le produit est très cher par rapport à la qualité et d'autres marques offrent la même qualité mais sont chères, d'autant que vous fournissez une seule plaque de s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Protection came in good time very well boxed. Put on the buckle protection only at the movement but for first time doing it came out well. Slight damage caused by myself on the central larger buckle o... Ver mais

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

A revolutionary, precision cut and proven watch protection film, that protects and maintains your watch from everyday scratches and scuffs.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

243 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,4

Todas as avaliações

(243)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Satisfied customer

Product purchased for the clasp of GMT ii as this is my main area of wear on other watches, kit came complete with everything I needed and although fiddly due to size was easy enough to apply per the instructions. Once dry you wouldnt be able to tell the kit was on there and hopefully it lasts well.

One sticker did lift (probably user error) and a replacement was sent out quickly, thank you!

6 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Kit lacks items needed to complete the work.

The overall quality of the protector is good, but the kit has notable shortcomings. It does not include protection for the back of the watch or a sticker for the sapphire. Additionally, there are no backup sticker sheets in case of mishandling.

The adhesive solution provided is insufficient for two sticker sheets, and the instructions reference a foam cleanser that is not included. The metal tweezers can potentially scratch the watch if not handled carefully.

Previously, I used a kit from another company that included multiple supplies, such as extra stickers and ample cleaning solution. I prefer not to mention the name as it is a direct competitor. The absence of the foam cleanser, despite being mentioned in the instructions, was particularly inconvenient. While the sticker quality merits 4 stars, the overall kit is overpriced for its contents. I was left disappointed and will opt for the other company in the future.

8 de julho de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Taylor, thank you for your feedback, we are constantly looking to improve our service and will take your comments onboard.

In regards to crystal, the material used, sapphire, is extremely scratch resistant and applying a protective layer of film on top would not give you any additional protective benefits.

We do offer a additional full spare kits as a optional extra which can be purchased alongside the primary kit at a fraction of the price.

The application solution is a 10ml bottle, which is enough to cover multiple watches which we have tested ourselves. The solution is used to dip the film and allow manoeuvrability to get the perfect fit on the watch.

Avaliado com 2 de um total de 5 estrelas

Average

Average.

Some areas look fantastic, but the harder spots really let the overall aesthetic down. And I have a couple of pieces that are slightly too big around the lugs. Again just makes for a messy finish - defeating the object of the product.

I thought to give it a go, but for the price I won’t be buying for my other watches. Way too expensive considering there are no spare pieces incase one makes a mistake, and the coverage does not appear to be as complete as other brands offering these kits. Ie bezel, crystal, date window, etc.

If they were more cost effective, and had a couple of spare bits (like the competition offer) for the tougher to apply areas, I think it’d be worth it.

22 de julho de 2024
Avaliação não solicitada
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Resposta da The Watch Protect Company

Hi Lucas, thank you for your review. Our kits are all cut to precision and are shown in the pictures on each product page, so you know exactly what the watch will look like with the kit applied. We do offer a additional full spare kits as a optional extra which can be purchased alongside the primary kit. In regards to the bezel and crystal, the materials used, ceramic and sapphire, are already extremely scratch resistant and applying a protective layer of film on top would not give you any additional protective benefits. We do cover bezels that are constructed from the same material as the rest of the watch, like smooth bezels on models like the Datejust.

Avaliado com 1 de um total de 5 estrelas

You sent me something that I don't…

You sent me something that I don't order I am sending it back and I need a refund

9 de julho de 2024
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Resposta da The Watch Protect Company

Hi Julian, we do not sell watches neither advertise the sale of them. We also have a clear disclaimer that watches are not included. We have sent you an email to provide return details. Thank you

Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery. good packaging and instructions

9 de julho de 2024
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Resposta da The Watch Protect Company

Thank you Adam, we hope you wear your watch in good health

Avaliado com 5 de um total de 5 estrelas

I’d recommend this company

I’d recommend this company, happy to help you with any issues. Will order again, thank you ⭐️⭐️⭐️⭐️⭐️

3 de julho de 2024
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Resposta da The Watch Protect Company

Hi Nicholas, thank you and we hope you wear your watch in good health

Avaliado com 1 de um total de 5 estrelas

So I’ve come to trustpilot to see the…

So I’ve come to trustpilot to see the other reviews and see if it was just myself who was experiencing Issues with the liquid ceramic product. Turns out it’s not just myself and it’s true when the other guy in the other review was saying that he asked the company what can be used to remove the coating and they replied with the alcohol solution and it is true it doesn’t remove it from the watch, so yeah, looks like I have to pay for a polish which is going to be like £500 for that and a service £250 at my local jewellers. So for anyone wanting to know the reason I’m looking to remove the Ceramic coating is because it leaves streaky Marks and It in someway dampens the shine/clarity of the original fresh out the box look. My watch is one year old and to be honest I’ve actually ruined it. I wish I never bothered with this product. I’m actually gutted. Jack Louis @jacklouis.hair

7 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ABSOLUTE WASTE OF TIME AND MONEY!!!

ABSOLUTE WASTE OF TIME AND MONEY!!!

Difficult to fit, shapes not correct, doesn’t last 5 minutes and customer service is non existent until you raise a credit card charge back!

Honestly, don’t waste your money on this product, I purchased 2 kits for different watches and they are both rubbish

22 de junho de 2024
Avaliação não solicitada
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Resposta da The Watch Protect Company

Hi Andy, We are sorry to hear of your experience with us. All emails are replied to within 24 hours. Your order was placed back in January 2024, and we heard nothing from you since you submitted a chargeback in May. We have since reached out to you via email to get some further details which you have not responded back to.

Avaliado com 3 de um total de 5 estrelas

Doesn't last long.

The product looks great when you first apply it. I purchased the product so I can daily my Rolex without worrying. However, after wearing it for just over a week corners of most of the film started to lift. This then promoted fluff and bits of dirt to stick to the edges of the film. For the cost of the whole watch protect film at £100 its not worth it in my opinion. £100 down the drain 😪

Edit: After leaving my review, Chloe from WPC contacted me and has agreed to send me a new kit for my watch FOC. I found their customer service to be very good. With this in mind I have raised the rating to 3 stars. If the new protection film holds up as one would expect I will come back and update the review to 5 stars.

3 de junho de 2024
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Resposta da The Watch Protect Company

Hi Wes, Can you send us a email at, info@thewatchprotect.com so we can take a further look at what may have gone wrong. Thank you

Avaliado com 1 de um total de 5 estrelas

Order & paid for express shipping

Order & paid for express shipping, to find out that half my order was missing! So had to wait a further 3 days to receive my complete order.
Regarding the application, jewellers wouldn’t recommend ordering this kit again.

3 de junho de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Ben, we apologise on the mixup of your order and have since rectified it. Regarding application with jewellers, this is the first we are hearing of this. The product is absolutely safe to use.

Avaliado com 5 de um total de 5 estrelas

Quality Product, few casualties but worth every penny.

Great product definitely protects ,fiddly at the start until you find your mojo, and your own technique did destroy two of the panels but suppose that was the price of perfection of the remaining panels, the watch protection team 2 replacements would be great but would definitely recommend, best money spent on my 124060 submariner.

25 de maio de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Mark, thank you for your review, we hope you wear your watch in good health. Please do reach out regarding the 2 panels, at info@thewatchprotect.com

Avaliado com 3 de um total de 5 estrelas

One sticker missing

One sticker missing. Can’t finish my watch. But very good item totally invisible

7 de maio de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi, can you send us an email at info@thewatchprotect.com so we can look into the issue for you. Thank you

Avaliado com 5 de um total de 5 estrelas

Great packaging and the YouTube videos…

Great packaging and the YouTube videos made all the difference

The fit and quality is spot on and you wouldn’t know it was there!

7 de maio de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Paul, thank you and we hope you wear your watch in good health!

Avaliado com 1 de um total de 5 estrelas

Bought and fitted as per the you tube…

Bought and fitted as per the you tube video but edges not fully stuck down and unsightly

13 de maio de 2024
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Hi Dale, Thank you for your review, when applying the kit, it is important to press the film down firmly to ensure it adheres to the watch, we advise you do this both during application stage and after it has dried, this is stated on our application page on our website.

Avaliado com 1 de um total de 5 estrelas

Fitted this protection film too a brand…

Fitted this protection film too a brand new Rolex GMT-MASTER II and rolled the instructions too the letter. I put my watch back into its watch winder roughly 30 mins later. Next day the protection had fallen off on a few parts and the rest wasn't far behind. I reached out to WPC about the issue and they said it was my own fault for using a watch winder. NOWHERE DOES IT STATE NOT TOO USE A WATCH WINDER FOR 24HRS. Disgraceful customer service for a product off this price in my opinion.

6 de maio de 2024
Avaliação não solicitada
logotipo da The Watch Protect Company

Resposta da The Watch Protect Company

Thank you for bringing your concerns to our attention, and for your recent review. We greatly value feedback from our customers as it helps us to continually improve our products and services.

As per the instructions the watch should be left to dry for 24 hours before wearing, although it is not explicitly stated not to use a watch winder, the constant rotation of the watch during this drying phase can lead to unintended movement, potentially resulting in issues such as the one you experienced.

Additionally, we emphasize the importance of firmly pressing down on each area of the film again prior to wearing. This final step ensures the elimination of any microbubbles or lifts that may have occurred during the drying process, thereby enhancing the longevity and appearance of the protective film.

We take pride in providing exceptional customer service, and our foremost priority is to thoroughly understand the root cause of any issues that may arise.

Your feedback enables us to address concerns effectively and enhance the overall experience for all our customers. Should you require any further assistance or clarification, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and look forward to serving you in the future.

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