The man I spoke to today, was understanding and incredibly helpful. He made me feel very comfortable speaking to him and he showed empathy and kindness. He was professional and very knowledgeable on t... Ver mais
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Veja o que dizem as avaliações
SCAMMERS! AVOID! They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my accou... Ver mais
A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect Excellent customer service
The customer service when dealing with my enquiry was excellent. The advisor Pauline was extremely helpful and went above and beyond to help me.
Detalhes da empresa
Escrito pela empresa
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Informações de contato
Reino Unido
- thezincgroup.com
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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excellent customer service
excellent customer service, polite , friendly and helpful
I just spoke with Kiran and he just…
I just spoke with Kiran and he just want to thank him. Is very calm. Very straightforward. Very good. You do my process very quick and fast, which is very understandable to me. That is no more extra question just clear and straight information and I just got whatever I want so thank you, Kiran. Thank you so much for the clear guidance and the good help.
Ruby was fantastic
Ruby was fantastic. Very clear, well spoken and patient on the phone with me solving my issue with my DD.
The help received and being listened to…
The help received and being listened to and not judged is highly appreciated and the understanding definitely helps I spoke with Josh today who helped me set up a payment plan and with some health issues even no questioning was like I have these recourses not many people are understanding which puts people of contacting company’s so I’m glad I made the call today
Awesome customer service
Absolutely mortified a service provider passed me on to you (was very ill in hospital so forgot to pay…). BUT - jolly-well glad they did! - Herson is an absolute STAR! Awesome customer service - very personable, non judgmental, resolved the issue in a jiffy. Thank you, Herson!
Adam was so helpful in setting up my…
Adam was so helpful in setting up my payment plan … he was kind and nice during the call. He made the process seamless.
Very good to talk to
Firstly, I was met by a very understanding person. He did not push, nor intimidate. He was kind, gave good links and info. Would have given 5 stars had He of had the ability so solve our issue without needing to elsewhere too.
Mr Adam super hero
Today I call zinc to talk about my situation and Mr Adam is been very professional and did the best I can do to help me. I will never stop to say thanks to Adam for the help I give me
Treated me like a human with so much…
Treated me like a human with so much compassion. Very helpful and I feel more at ease about my debt after speaking to The zinc group.
Advise Supportives
Monoy, Angel and Zhora are Delivering a very Good support on their Role's
Would Recommenced Zinc Group to Anyone in need their personal Finance Management.
They are Amazing 5Star
invariably considerate and unfailingly supportive
Have spoken to this firm several times over the past 15 months since my life exploded they are invariably considerate and unfailingly supportive. Adam helped today and is an excellent example of what i mean. Thanks one and all, i greatly appreciate it.
Very pleased with Adam’s service today…
Very pleased with Adam’s service today , all sorted in a matter of minutes , thank you
The gentleman I spoke to was amazing!
The gentleman I spoke to was amazing!! Lovely conversation, sorted and solved super quick! Thankyou
Excellent service today from Rindia…
Excellent service today from Rindia today,very understanding and polite!
After feeling so overwhelmed the guy…
After feeling so overwhelmed the guy make me feel at ease set a plan with me didn't feel pressured and he got help for me at a time when I needed can't thank you effort if only all company's was like this
I called Tuesday was offered a…
I called Tuesday was offered a settlement, advised I would call back Friday to pay it.
Called back and theres no settlement.
0/10.
Very quick to resolve my issue very…
Very quick to resolve my issue very helpful and very polite and understanding
Absolutely great experience
Absolutely great experience. I was very happy with the outcome Today. The guy was so Helpful and dealt with everything appropriately. Thank You so much
Great customer service
Spoke to so.eone named herson today. Was very helpful and got everything sorted over the phone and very quickly and efficiently.
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