This was a fairly last minute booking on a river cruise, at a very good price. THG really does offer first class tours, first class service, seemingly able to negotiate very good rates. In p... Ver mais
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Veja o que dizem as avaliações
Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was sup... Ver mais
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... Ver mais
A empresa respondeu
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Informações de contato
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, Reino Unido
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4,7
Excelente
185 avaliações
Pede aos clientes que avaliem
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Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 48 horas
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After 3 days in Vietnam we were…
After 3 days in Vietnam we were quarantined!
THG were AMAZING in getting supplies to us and arranging ever changing flights back home!!
Bev was in constant communication with us, so never felt alone!!
9 de abril de 2020
Avaliação não solicitada
Resposta da THG Holidays
Hi Simon,
We really empathise with the unprecedented situation you had to endeavour. It brought us tremendous discomfort to hear that you had to be placed into quarantine in such unpleasant circumstances. We are so pleased that we were able to provide you with our utmost support during this time, and that you are finally home on UK soil.
Keep in touch,
The THG Team.
Great until you need a refund!
I have no problems with Secret escapes and have used them to book some great holidays. However I do have issues with a certain travel agent they use THG, I paid for upgraded seats with Thai airways (£400)and due to the plane being changed my wife and I did not receive an upgrade. THG states they would reclaim the monies paid. 8 months later I am still waiting. Escalated to their manager who after initial contact refuses to reply to any emails. Thai airways also refuse to answer. Use Secret escapes but check it’s not THG supplying the holiday.
29 de outubro de 2019
Avaliação não solicitada
Resposta da THG Holidays
Hello Mr Williams,
Firstly, we would like to apologise for the late reply. It is of our understanding that your refund has been processed through our system. I hope you can understand that the last minute aircraft change with Thai Airways was beyond our control. We are terribly sorry that you had to lose your pre-paid seats, and that the turn-around time for a refund processed by Thai Airways was inadequate. However, we do hope that you enjoyed your holiday experience overall. If you do have any further questions please don't hesitate to give us an email on customersupport@thgholidays.co.uk
Thanks,
The THG Team.
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