I was struggling so asked them to telephone me to help sort my issues out. Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation t... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Ver mais
A empresa respondeu
I had great trouble trying to produce the video for Thirdfort. Every time I tried to continued once my head was in the oval area, it said it couldn't continue. I tried many times and had no luck.... Ver mais
A empresa respondeu
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Informações de contato
Belle House Platform 1, SW1V 1JT, London, Reino Unido
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Excelente
7 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was struggling so asked them to…
I was struggling so asked them to telephone me to help sort my issues out.
Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation to their clients.
Jess was first class in helping me, very, knowledgeable, kind and considerate.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you were struggling initially. Our support team are always on hand to help and im delighted to read how helpful Jess was in getting your verification check sorted. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
I imagine the photo and scanning…
I imagine the photo and scanning experience for the passport might be difficult for older people to follow. I just managed it by chance. The scanning of the chip was new to me.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. We aim to make the process as easy as possible, but appreciate there is always more we can do. If you have any further feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Jess was very helpful on the phone
Jess was very helpful on the phone. Patient and understanding and gave clear instructions.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Jess - we really appreciate it.
Best,
Thirdfort
Joseph was very helpful and lovely.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Joseph!
Kind Regards,
Thirdfort
Very straight forward process and easy…
Very straight forward process and easy to follow. 4 elements and stages for uploading different ID.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Resposta de Thirdfort
Hi,
Thank you for your feedback - we really appreciate it!
Kind Regards,
Thirdfort
Tahira is being very kind and helpful…
Tahira is being very kind and helpful to us ,she was a great help and she sorted our problem
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your kind words - we're glad to hear Tahira was able to help and your problem is sorted. We will pass this back to Tahira and the wider team!
Kind Regards,
Thirdfort
Hopeless
Hopeless. Codes don’t load and chat or cannot help. No human contact.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read you did not receive a code, and could not get help with this. Our team are available on 01617680083 (option 1) or through help@thirdfort.com and would love to assist.
Kind Regards,
Thirdfort
It’s very easy to use this app for ID…
It’s very easy to use this app for ID Check and everything
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback and 5* review - all the best with the rest of your transaction!
Kind Regards,
Thirdfort
Its been over 30 years since we last…
Its been over 30 years since we last bought a house. How things have changed! Most actions now are all online, and not always clear how to complete these tasks. A very helpful polite and efficient young man Drew, was there to talk us through what was needed and within minutes the task was completed. Very pleased.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback about your experience - We're delighted to hear Drew was able to help you quickly and efficiently. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Very quick and easy to use.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review - we really appreciate it!
Kind Regards,
Thirdfort
Helpful
I had person called Zoe who was really helpful. Solved my issue. Thankyou. Only reason for 4 stars nothing to do with Zoe but I hate having to use apps would rather not.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback. We are pleased to hear that Zoe was really helpful, and that she was able to help you use the app. We apologise for any inconvenience that you may have encountered.
Kind Regards,
Thirdfort
The customer Agent was polite
The customer Agent was polite and professional. Put me at ease.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Excellent communication couldn’t do…
Excellent communication couldn’t do enough wish everyone i rang was as nice polite and made me feel so comfortable thank you Jess
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for this great feedback - we really appreciate it. We will pass this back to Jess and the wider team.
Kind Regards,
Thirdfort
Robert very good customer service
Robert, Joseph and Jess very good customer service. help me sort out my application.
20 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your kind feedback. I’m glad to hear that Robert, Joseph and Jess were able to help you with your application. We will pass this back to the wider Support Team to celebrate.
Kind Regards,
Thirdfort
Dreadful experience!
Dreadful experience!
I have used Thirdfort before with not too much difficulty. It was a little clunky and slow but it worked. Now it simply doesn't work on my Huawei P30 Pro. It can't find my solicitors data. After trying to get it to work for 20 minutes or so I gave up and called the helpline. After a long wait I spoke to a very pleasant lady who spent a long time going around in circles, as I had, before she gave up and said she would call my solicitor to get a invitation to use Thirdfort set up on my wife's phone (a Samsung). The next day I got another message on my phone to use Thirdfort. I tried to use it and again it failed. Nothing came on my wife's phone.
Tomorrow I plan to visit my solicitor in person with my documents to sort things out. Life is too short to mess about with Thirdfort anymore.
The irony is that I've been using our solicitor for more than 20 years and am on first name terms so the identity check is quite unnecessary.
16 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read about your experience with the app. I'm sorry for the wait, but glad to know our agent was able to talk to you and get in touch with your solicitors. If you'd like to speak to a manager - please get in touch via feedback@thirdfort.com and we will treat this as a priority.
Kind Regards,
Thirdfort
Robert was very helpful polite and…
Robert was very helpful polite and patient with me as assisted me.
17 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback for our agent Rob - we will be sure to share this across to him.
Kind Regards,
Thirdfort
App very easy to use
App very easy to use. Every step explained well. Only took about 10 minutes to complete.
17 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Contacted thirdfort and spoke to Jess…
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :)
Jess was polite, professional, informative and incredible helpful. I can't thank her enough for helping me! She was so lovely :)
17 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your fantastic feedback on our support agent, we will be sure to share this with her and the wider team.
Best Wishes,
Thirdfort
Emmanuel was very calm
Emmanuel was very calm, patient and helpful. He talked me through what I needed to do next, I will definitely contact him again if I have any questions in this process in future
17 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback, it is really appreciated. We're so glad to read how helpful Emmanuel was in getting everything sorted for you.
Kind Regards,
Thirdfort
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