I was struggling so asked them to telephone me to help sort my issues out. Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation t... Ver mais
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Veja o que dizem as avaliações
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Ver mais
A empresa respondeu
I had great trouble trying to produce the video for Thirdfort. Every time I tried to continued once my head was in the oval area, it said it couldn't continue. I tried many times and had no luck.... Ver mais
A empresa respondeu
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Informações de contato
Belle House Platform 1, SW1V 1JT, London, Reino Unido
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Excelente
7 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback, we really appreciate it!
Best,
Thirdfort
Joseph was very patient and helpful
Joseph was very patient and helpful. Provided clear instructions regarding taking passport photo thus enabling the completion of my id check
17 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent Joseph - we're so glad to read how helpful he was.
Best,
Thirdfort
Relatively easy
Relatively easy
Only issue was sharing bank details
17 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to hear you found the app easy overall. I'm sorry to hear you had trouble sharing your bank details - if you need any help with this, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Pretty simple to use…but
Pretty straightforward but the camera function is a real challenge when trying to photograph documents etc
16 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to read you found the process straightforward - apologies for any difficulty experienced when taking photos.
Best Wishes,
Thirdfort
Easy to use and very efficient.
16 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback - we're delighted to read you found the app easy to use.
Kind Regards,
Thirdfort
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Trouble trying to video myself…
I had great trouble trying to produce the video for Thirdfort.
Every time I tried to continued once my head was in the oval area, it said it couldn't continue.
I tried many times and had no luck. I tried calling Customer Support yesterday on three separate occasions throughout the day and was on hold for over ten minutes each time without getting through to some one. Thankfully I spoke today to a Emanuel when I got through and explained the problem. He was most helpful and said he would get my solicitors to contact me tomorrow to get approval and be accepted another way.
Thank you Emanuel.
16 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us - i'm very sorry to read about the difficulty experienced with the video step and for your wait times. We are working hard to boost our efficiencies at the moment, so can only apologise if you had to wait some time in this case.
I'm delighted to read how our agent was able to assist you in the end. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
App was unsuccessful.
Joseph was helpful, polite and understanding. It was just a shame that we hit real problems in trying to get your app to work and were ultimately unsuccessful.
16 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joe. I'm sorry to hear you had trouble with the process, if you would like to share any more feedback on this please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Excellent customer service so patient…
Excellent customer service so patient and explained clearly the steps I needed to take to resolve the problem. She was extremely professional and swiftly sorted out my issue. Thank you very much.
16 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent - we are delighted to read about your positive experience with our team.
Kind Regards,
Thirdfort
Difficulties
I tried several times to complete Thirdfort but it locked me out and I was told by Thirdfort to wait several hours before trying again when the app said 'a short while'. I had to go back to my solicitor for them to cancel and set up a new link on another phone.
15 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback and we're sorry that this was your experience. This lock is a security precaution that happens when codes are requested but not successfully used several times in a row. The block will lift after 24 hours however it will often lift much sooner.
We're glad that you were able to receive the code using an alternative mobile number however can only apologise for the inconvenience caused. If there is anything we can do to help with your Thirdfort Check please reach out to us via help@thirdfort.com, calling 01617680083 (Option 1) or livechat (https://help.thirdfort.com/hc/en-gb).
Kind Regards,
Thirdfort
I awarded my experience with 5 stars…
I awarded my experience with 5 stars because I struggled with it and i rang the helpline and an advisor called Emmanuel came to the rescue he was so pleasant and helpful and he talked me through every step of it he was brilliant. Thank you Emmanuel
15 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback on our agent Emmanuel, we really appreciate it. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Very simple and easy to use
Very simple and easy to use. A revelation in verifying documents!
15 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback!
Kind Regards,
Thirdfort
Simple and efficient to use
15 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Simple to use
15 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
House Sale
An easy to use and simple tool with clear guidance, one of the best I’ve seen (I am a retired anti-money laundering practitioner). There were a few teething issues with my wife’s access but these were resolved by helpful staff.
10 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you so much for your kind words and for sharing your experience. We’re really glad to hear you found the tool easy to use and that our team could help resolve your wife’s access issues. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Experience
First of all, the app is user friendly. The customer service is topnotch and I had a quick response.
15 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback, we really appreciate it!
Best,
Thirdfort
Super friendly and understanding
Joseph was so helpful and friendly. I was having problems uploading documents, and Joseph talked me all through it and assured me that everything was done correctly
14 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joseph - we really appreciate it!
Kind Regards,
Thirdfort
Very helpful
Very helpful, patient, explained things clearly.
Thank you
11 de agosto de 2025
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Easy to navigate, great in app experience
Used during a house sale for the required ID checks. Great app, easy to use. Clear instructions. Excellent experience.
7 de novembro de 2025
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Thirdfort
Found the app really easy to use was really straight forward
14 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback - it's great to read you found the app easy to use.
Kind Regards,
Thirdfort
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