(This is April, not sure why it comes up 'John'). Customer service is always pleasant and super helpful. I have been a Thrive Market Customer for many years, through moves across the country even. Th... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have been in contact with Thrive Market twice regarding an issue with my order. It was handled expediently and kindly. I get a thrive order every month and will continue to do so because their prod... Ver mais
A empresa respondeu
They do not tell you details about their program until you have signed up and paid a fee. Then when you try to cancel they do not cancel and keep sending boxes and charging you every month. I cancelle... Ver mais
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I received an unexpected shipment of exactly what I had ordered last time, but I was not even close to finishing the food. When I went to try to cancel it ahead of time all I could find was an old acc... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are on a mission to democratize access to healthy living. We hope you join us!
Informações de contato
Estados Unidos
- thrivemarket.com
4,1
Muito Bom
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Thrive Market
Hi Jeff, thank you so much for the 5-star rating! We are thrilled to hear that you experienced great service with us. Thank you for choosing Thrive Market!
Wholesome and fresh products at very competitive prices.
Products are wholesome and plenty of organics available. Pricing is very competitive. Customer Service readily available when have questions
28 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Debi, thank you for the wonderful review! We're so glad you are enjoying our selection of wholesome, organic products and finding great value in our pricing. It’s also fantastic to hear that our team was able to assist you when you had questions. We appreciate you being part of the Thrive Market community!
Very good company!
Thrive Market is a very good company, who tries their best to help their customers. They price match too, which is very helpful! As with every company, there's always room for improvement, but I definitely recommend Thrive Market!
29 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Janet, thank you so much for sharing your experience with us and your recommendation! We're thrilled you're enjoying our customer service and price matching.
Early morning here in FL
Early morning here in FL. Reached out when shipper told me my order was damaged and destroyed. Sent an email and received a return email almost immediately from Blake apologizing and reshipping my order today. Plus, offered me a $20 credit on my next order. This is a great company with wonderful, professional employees and savings on products they sell.
29 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Linda, thank you for the 5 stars! We're so glad Blake could quickly resolve your shipping issue. We appreciate your kind words and support! Thank you for choosing Thrive Market!
Predatory and shady practices
Predatory and shady practices! I ordered one product and ten days later while I’m asleep there’s a $59.95 charge for a membership I didn’t place! Then, there’s not way to cancel your membership on the website so you have to call their robot, and then they offer you 4 different offers to stay before you can leave! Then, there’s no way to remove your debit card from their site or delete your account on their website so they can just do it again whenever!
29 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Alex, we sincerely apologize for the confusion regarding the membership charge and the frustration you experienced while trying to cancel. We want to make this right by ensuring your account is fully closed, your payment information is removed, and any eligible refunds are processed. Please contact us directly at help@thrivemarket.com with your account details so we can get this resolved for you. Thank you for bringing this to our attention.
Edward provided excellent customer…
Edward provided excellent customer service!
28 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Patricia, thank you so much for the wonderful review! We are thrilled to hear that Edward took such great care of you. We'll be sure to pass your kind words along to him. Thank you for being a part of the Thrive Market community!
I love Thrive Market!
Thrive Markets service and products are always great!
25 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Lise, thank you for your fantastic review! We're so glad to hear that you consistently enjoy our products and service. We appreciate your continued support and look forward to packing your next order!
Excellent service
27 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Tamara, thank you for taking the time to leave us a 5-star rating! We're thrilled that you experienced excellent service with us. Thank you for choosing to shop with us!
I appreciate Thrive Market's products
I appreciate Thrive Market's products, prices and service. They are a regular resource for my gluten-free shopping needs.
27 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi PD, thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our products, prices, and service, and we are especially glad to be a reliable resource for your gluten-free shopping needs. Thanks for being part of the Thrive Market community!
Thrive Market helps me thrive!
Thrive Market has consistently upheld their promises for offering healthier, quality products, lower prices & price matching and great variety in the selections, along with great customer service. Its win-win-win for me.
23 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Teresa, thank you for this fantastic feedback! Our goal is always to provide high-quality, healthy products at accessible prices, and we're so happy to hear it's been a "win-win-win" for you. We truly appreciate your support and look forward to continuing to serve you!
They are deceptive from the start
They are deceptive from the start. No transparency in costs. It’s almost impossible to cancel they do everything to make it that way intentionally. I don’t recommend anyone dealing with a company like this. Beware.
23 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Tara, we are so sorry to hear about your frustrating experience. Your experience is very important to us, and we apologize if our membership costs and cancellation process felt unclear or difficult to navigate. We definitely want to help get this sorted out for you. Please reach out to our Member Services team directly at help@thrivemarket.com so we can look into your account and make this right.
A Company with Excellent Customer Service
Thrive’s customer service is fantastic! They immediately supported me with a problem I had. Shout out to Jess who I found to be supportive and friendly!
20 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Whitney, thank you for the awesome review and the kind words! We will absolutely pass along your shout-out to Jess. We're so glad she was able to provide you with fantastic and friendly support. Please don't hesitate to reach out if you ever need anything else! Thank you for choosing to shop with Thrive Market.
Resposta da Thrive Market
Hi Denise, thank you for taking the time to leave a 5-star review! We're so glad you're loving our products and service. Thank you for shopping with us!
Thrive Market has always been reliable…
Thrive market has always been reliable and had great products at great prices. They communicate proactively and if I’ve ever had a small issue there on it! I love their philanthropic approach to life and I love that they try to have all kinds of healthy items, and also that the ingredients are very transparent and available.
15 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Thank you so much for the wonderful review! We are thrilled to hear that you love our products, prices, and mission. Quality is a huge priority for us, so knowing that you value our ingredient standards means the world to our team. Thank you for being such a great part of the Thrive Market community!
Up until recently I'd have given maybe 4…
Response to Thrive reply below: I HAVE "reached out" to you numerous times both in email (5 times so far) and chat (3 times), yet still I receive no help. Your reply here is disingenous.
Up until recently I'd have given maybe 4 stars but now that I've received huge boxes of THAWED frozen items multiple times and Thrive has not responded to me about them for weeks, I'm pretty fed up. I have better things to do that spend hours in chat trying to get my money back or the items reshipped without having them thawed all the time. I cannot possibly be the only one this is happening to. And worse yet, the chat agents act like I'm the problem, saying they need to review "your account". NO, they need to review their terrible packing and shipping problems and also the completely unprofessional behavior of ignoring a long time customer who has received repeated ruined items and continued to try again only to have it happen over and over again, and now Thrive is just refusing to respond. How very disappointing.
17 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
We are so sorry to hear about your recent experiences with your frozen items arriving thawed, and we sincerely apologize for the delay in our communication. This is certainly not the experience we want for any of our members and we completely understand your frustration.
We want to make this right and ensure this packing issue is addressed with our fulfillment team so it does not happen again. Please reach out to us directly at help@thrivemarket.com. Thank you for your patience and bringing this to our attention.
We had a problem with our order
We had a problem with our order, box damaged during shipping, and Thrive dealt with it immediately. They offered us a refund OR reshipping several damaged items. Took care of the issue in minutes.
22 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Thank you for taking the time to share your experience, Maureen! We are so glad our support team was able to step in and quickly resolve the shipping issue for you. Providing fast, stress-free solutions is a top priority for us. We appreciate your understanding and your continued support of Thrive Market!
Great company!
Level of support, quality of products, ease of ordering, and quickness of delivery are great!
21 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Thank you so much for the review, Margo! We are thrilled to hear that you are enjoying our wide selection of products. We truly appreciate your support and for being a part of the Thrive Market community!
After receiving multiple damaged items
After receiving multiple damaged items, the AI bot would not give me a refund. Instead gave me $5 in store credit.
21 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Nickie, we are so sorry to hear about the damaged items and your frustrating experience with our automated system. We absolutely want to make this right. Please reach out to our member services team directly at help@thrivemarket.com so we can ensure your damaged order is taken care of. Thank you for bringing this to our attention.
Deceptive Business Practices
Update: I reached out to support as you said to do, they said they will not issue a refund and showed a screenshot about the billing for monthly memberships. still being deceptive!
I searched for organic sprouted popcorn kernels and found thrive market's brand. I clicked on it and it took be through the signup process and charged me for membership. But after I joined I found out they discontinued it. So I asked for a refund and they said no. That's deceptive.
20 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Aaron, we are very sorry to hear about the discontinued item and the frustrating experience you had with the refund process. We understand how disappointing it is when items you expect are no longer available on the site. While we hope you see the value in keeping your membership, our team is here to assist you with fully canceling your account and issuing a refund. Please reach out to our member services team directly at help@thrivemarket.com so we can make this right. Thank you for bringing this to our attention.
I couldn't trust there business…
I couldn't trust there business practices nor get them to understand that sending a shipment without my permission was not OK.
I had to constantly go on their website and cancel Recurring shipments that I never selected but the business philosophy is too make this selection anyway.
I have become tired of dealing with companies that feel they can do whatever they wish to a consumer without any consequences. Knowing most consumers have a difficult time fixing the problems. Busy, confusing to navigate, etc.
I would imagine Thrive has done the math. Shipping items not ordered then putting them unknowingly on Recurring shipments will drive more sales.
Personally I'm fighting back and canceling all business. There are other companies offering a majority of the items they offer without the bad business practices.
18 de julho de 2026
Avaliação não solicitada
Resposta da Thrive Market
We are so sorry that you've had such a frustrating experience with our recurring shipments and website navigation. We understand that receiving items you didn't intend to order is incredibly stressful, and we hate that our site made it difficult for you to fix the problem. We want to make this right. Please reach out to our member services team directly at help@thrivemarket.com so we can step in and ensure your cancellations are completely taken care of. We truly appreciate your feedback and for giving us a try!
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