They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais
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Veja o que dizem as avaliações
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Informações de contato
1370 Omalley Way, 91786, Upland, Estados Unidos
- customer_care@tinylandus.com
- tinylandus.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service is the best
I bought the Popjoy Play Kitchen. The assembly instructions are very good, and the packaging of the pieces (especially the screws) is very organized. The quality of the product is very good. However, the set I bought had one missing piece that I found it wasn’t there when 80% of the toy was already assembled. I contacted customer service vía email on a holiday (thinking they might answer me on the next business day) and I got a response in less than 30 minutes. They were extremely helpful and ordered the missing piece to be shipped to me. Everything in less than 1 hour. In a holiday. That is OUTSTANDING customer service, a very rare occurrence in our troubled times. And for that they deserve 5 stars, period.
The bottom of the walker comes out too far
The bottom of the walker is too far under the handle, so when the baby tries to walk he trips over it. Not as well made as I had hoped. Things don’t fit together really well. I bought 2 and we had to get rid of both.

Resposta da Tiny Land
I bought the whole set of kitchenette
I bought the whole set of kitchenette : fridge plus full kitchen. Everything worked great at the beginning. After a few days the fridge’s doors were not closing anymore after. So disappointed and frustrated. My husband tried to fix the issue and nothing works. So the doors stay open. Don’t buy the fridge not worth it.

Resposta da Tiny Land
I love these toys
I love these toys! They are so well made. I am very happy with all I have purchased! I scan new things every time I get an email.
The products are very ascetically made…
The products are very ascetically made but not great quality given the fact that these toys are played with by children. Way too expensive to have cheap labels and packaging. Things need to be laminated or have sturdier packaging. For example, the beef and bacon come in packaging that will not last or be sustained after play. The paper labels don’t even stay stuck together.

Resposta da Tiny Land
Bought the adorable tent with sheer…
Bought the adorable tent with sheer curtains and star lights for my granddaughter and her cousins to play in and the kids spent the whole weekend in the tent! Delivered swiftly, very quick set up and also small enough to easily store. The kids, ages 3 and 6, all loved it!
I ordered the tiny land mud kitchen for…
I ordered the tiny land mud kitchen for my granddaughter. It is perfect and she loves it. We did have an issue with the sink having a defect cut in it, so it leaked . I emailed with Ivonne in customer service and she was absolutely wonderful and so helpful . With providing her with the information and pictures , she ordered a replacement sink to be shipped out immediately. This was all done less than 8 hours after my original email . Tiny land not only has wonderful products , it has excellent top notch customer service - especially Ivonne !! Thank you - customer for life !!
Very, very cute!
Quick delivery, great price, just as described. My daughter loves the beach tent for her new baby!
Chris
Chris, in customer service was amazing. I had a question about my order and Chris answered my questions immediately. Thank you. Great company.
Excellent products and quality
Amazing customer service
Amazing customer service! I reached out to have some pieces I had broken replaced. They were supposed to be shipped in a couple of weeks. Since they didn't have stock of those pieces, they were kind enough to send a whole new train set.
Great product
Great product! Shipped fast and it’s so cute! Our little one loves his new kitchen! We’ve already gotten so much use out of it and it’s so sweet to see his imagination go wild.
I ordered and did not realize the item…
I ordered and did not realize the item was a preorder. When I inquired about delivery time that was explained to me with a promise to prioritize my order when the item was available or an option to cancel. I chose to maintain my order. To my delight all 4 pieces of my order were delivered within 2 weeks. Ivonne was my customer service representative and she was amazing. Her communication was excellent and I was impressed at how engaged and caring she was. Based on this experience I will definitely order from your company again. Thank you.
Warning: This Company Will Not Compensate for Lost/Stolen Items
To this day, Tiny Land still owes me $71.89 for the Tiny Land Teepee with Mat for Kids that I purchased on for my daughter’s birthday. They shipped the item to my apartment address but I never received the item. I emailed their customer service rep on April 4 asking for a replacement or refund and that individual refused to do either. Instead he/she told me to file a claim for the full amount with the shipping company UPS. I immediately filed a claim with UPS but I have yet to hear back from UPS about that claim. Instead, Tiny Land made me purchase the item a SECOND TIME at an additional $92.64. This time I received the item. The customer service rep at Tiny Land seemed to imply I was lying to him/her and refused to ship a replacement item free of charge. This whole thing seems sketchy and I question whether Tiny Land even shipped the original item or whether they were just trying to make me pay twice for one item (there were no photos taken to confirm it was actually delivered. When my Dad’s cremated remains were shipped to the funeral home, they took photos to confirm the USPS had actually delivered them.) I am a mother of two children and I will not be purchasing any more products from them because they stole $71.89 from me for a product that never arrived at my doorstep.

Resposta da Tiny Land
The Teepee was very nice quality and…
The Teepee was very nice quality and the cute lights make it adorable. Loved it for my twin 2yr grandchildren.
Very helpful customer service!
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