They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais
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Veja o que dizem as avaliações
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Informações de contato
1370 Omalley Way, 91786, Upland, Estados Unidos
- customer_care@tinylandus.com
- tinylandus.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing quality and strength in…
Amazing quality and strength in materials. Well designed and thought out to every detail!
Dollhouse for my 4 year old grand-daughter
Ordered a dollhouse for our 4 year old grand-daughter. The package arrived on time and in great condition. Instructions for assembly were helpful. The dollhouse is getting lots of imaginative play time! A quality piece that will be handed down.
Excellent customer service
Excellent customer service. A preorder took longer than expected but they were on it as soon as I reached to them! Thank you!
The chair I ordered for my grandson…
The chair I ordered for my grandson arrived quickly and is cute and seems to be well made. He loves it!
Great Customer Service
I ordered a climbing block set for my best friends daughter. Her 1st birthday is coming up and I knew it was a pre order and that it would ship end of April. I started to get a little antsy on the 29th and I reached out to get an update. They got back to me right away to tell me it was about to ship and luckily it shipped the next day! and then it showed up only 2 days later. Perfect timing! They also updated me once it shipped and also to make sure that I received it. Great customer service!! Thank you Tiny Land :)
Sweet green dollhouse
Seriously perfection! This was easy to put together and has allowed for such beautiful, imaginative play for my 4 year old daughter. Her 2 year old brother happily joins into the mix and I love watching them.
My granddaughter loves it
My granddaughter loves it! We alap ordered All the different organic foods that she loves to eat!
Mud kitchen a success!
Our grandson absolutely loves the mud kitchen we got him for his 2nd birthday! Hours of great play!
Missing Part
We received an incomplete order with a missing part for a small kitchen. They were initially going to send the missing part, but then informed me that it was out of stock. Now I'm stuck with a kitchen set that I can't put together at all (the missing piece is a large base cabinet that you need in order to put all the other pieces together).
Anne in customer service was so kind…
Anne in customer service was so kind and helpful when I accidentally hit “pay” and didn’t mean to! She helped get my order cancelled without any fees! Also, I love all Tiny Land pieces especially my kitchen
Love the toys
Love the toys! When my first box came, came missing a toy and they are very fast to fix it and they send a whole new one.
Chris from support was fast to reply and very helpful to explaining my options.
Excellent customer service
I needed extra parts and it was well past the deadline for free replacements, customer service was excellent. Parts didn't cost a lot and shipped out quick. Everything was quick and smooth.
Successful birthday gift
Timely delivery and I’m told the train set was a big hit with my grandnephew!
Love the product
Love the product! Unfortunately, after the present was given to my one and four year old grandsons for their birthday, they had a house fire and everything is smoke damaged!
Customer service was quick to respond…
Customer service was quick to respond to my issue and very professional and clear in what information was needed to assist me. The rep stayed in contact and provided frequent updates. They were a pleasure to deal with.
Do not ever buy from them
Do not ever buy from them. Their return policy is not legit . I purchased something I wasn’t satisfied with and wanted to return it and they kept making me take video after video which I did and after all that they still denied letting me return it for a refund. Any company with a return policy like this is not a legit business.
The Children love this set
The Children love this set. It was easy to put together.
The 3 and 1 year old are fully enamored…
The 3 and 1 year old are fully enamored with their outdoor kitchen!
Placed an order today
Placed an order today. Had to change the address, I contacted customer service via email and received a response within minutes, problem solved! Can't wait for our granddaughter to receive her outdoor kitchen. Thanks again for your help!
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