TracFone Wireless Avaliações 

I had a very frustrating and unfair experience with TracFone.

My account was automatically renewed for another month, but I wanted to transfer my number to another service provider. I contacted TracFone immediately after the renewal and specifically asked whether I would be reimbursed if I switched providers. I made it very clear that if I would not receive a refund, I would stay with TracFone for the rest of the month since I had already paid for it.

The representative assured me that I needed to transfer my number first and then contact TracFone afterward to request the reimbursement. I followed those instructions exactly. The next day, after my number was transferred, I contacted TracFone again to request the refund. At that point, I was told that because my number had already been transferred out, they could no longer process a refund and that any unused service was forfeited.

This is completely unacceptable. I relied on the information TracFone’s representative gave me, and because that information was wrong, I lost money for an entire month of service I could not use. If I had been told the truth from the beginning, I would have simply stayed with TracFone for the month I had already paid for.

In addition to this issue, the customer service experience was very poor. The wait times were long, communication was slow, and the representative eventually closed the conversation after denying the refund. Overall, I feel misled by TracFone and extremely disappointed with how they handled the situation.

I would not recommend TracFone to anyone who expects clear communication, fair treatment, or reliable customer support.

The worst ever. They require jumping through hoops to get the automatic payment discount. Then they dump you off the plan. Then they only allow the discount for three months. Their billing system is a mess. Customer service doesn't even know what company they are answering the phone for.

Just an absolutely terrible company. They can't provide an accurate accounting of my data balance, so I'm never sure of how much I have left in data. Plus their data just burns up in a heart beat. Buying data from Tracphone is a terrible experience, my data just burns up in a heartbeat. Tracphone also has an idiotic pending points systems which freezes the points a user earns. It takes over a week for points to go from pending to available. I would not recommend Tracphone to my worst enemy. The call quality is awful. Every time I make a call, the other party is I can't hear you. Tracphine is a garbage company.

Terrible customer service. Going with a new service but they won't release my phone number. They gave me a transfer code but still won't release my number.
Don't use them!!!!!!!!!!!!!!

Trash, dont ever use them. They cant get anything right. The service is pretty good, until you try to add data and it never goes through even though you paid good money. Ive had missed calls never show up in call history. This is very very unforgivable. Finally, the customer service is dogwater. Please dont use this service, for your own mental sanity.

I would never recommend this company. When I tried to cancel my automatic payment and service, they would not let me. they kept wanting to send info to the broken phone. Also I tried to stop the automatic payment on line but I was not able to. That should be illegal.

This is an impossible company. I was paying for lines for all my kids and had them on auto renew. When my son got his own line, he ended his account and got a new phone number, but Tracfone kept charging me for auto renewal. They took the line off my account so I had no way to cancel it online. When I contacted support to try to cancel it that way, they said I needed to access the phone and phone number that I no longer had! The only way I could get them to stop was to cancel my credit card number. They refused to verify my account any other way. It is pointless to even have info on your account because they don’t use it. When I switched my other kids to a new account, I had to jump through hoops just to get each account number. The account numbers are not available online. You HAVE to contact support to get it. And each phone has its own special number. It was absolutely ridiculous. I also had to make sure my daughters were available because they only verify through phone numbers. They are in college so it took quite a bit of coordination because I needed them on standby to tell me the verification codes. They are also very very slow in answering anything. Then to top it off, they would not verify the transfer with the new phone company despite me having to spend a ton of time just to get all the information from them. It took over a week and I ended up having to renew my plan with them because they would not release an inactive number. They are the worst phone company I have ever had to deal with!!

Signed up for Tracfone's home internet for $39/mo. Second month was billed $60. Despite two calls and two hours, their support team they not able to restore the rate. Anna, on of their TA staff, lied to me that she had elevated the problem. (There was no ticket on record.) Now I am also out $30 for a useless modem. This is not what I would expect from a Verizon company.

Tracfone customer service people have to be the worst people to deal with. I was charged money on my husbands phone, they ignored everything and took him off the account. After 20 years of Tracfone of their service we cannot continue any longer. I could say much more but it would take forever.

I love Safelink wireless, I've been a loyal customer for 3 years but had a bad experience today simply trying to upgrade to a new phone. They make it very difficult to do the one thing they famously represent which is secure a device to use in the first place. I decided to call chat instead of customer service and I spent at least 30 minutes the first time around just to make it to the part where my agent, Oscar , has already insisted 3x that in trying to prove my identity I'm giving him the wrong enrollment number and he can't help me any further, when i knew it was correct because I've only been using it already for, um let me think, three years! So I've gotta unlink with Safelink and jump around in my buddy's phone getting visible proof of ID for another agent in case he was also out to lunch, then call back and surely get connected with an agent who wasn't out to lunch again. Only the next time around ended up being an equal fiasco, this guy's name was Andrew. The minutes started stacking up but i had more patience bc his problem wasn't stupidity , he sailed right thru that ID proof mumbo jumbo like he skipped it on purpose, but made up for it and then some when he complained his computer was lagging, then eons later threw me another cheesy excuse, i figured he was on his cell phone catching up on personal time. So i ended up using well over an hour accomplishing nothing by the way of purchasing a new phone but everything by way of stress and frustration, I'm so done with phones, and i don't even have one!

They ripped me off of 21GB of data. The customer service is the worst ever. I was hung up 3 times when asking to talk to a supervisor. They lied on their promises and are a terrible company over all.

Great for years, now it is Verizon it is terrible, constant problems with autorenewal, disruption of service almost monthly when autorenewal fails to work with Verizon system, have to fight through AI nonsense to get response and reconnection.

After years of putting up w. "less than adequate " technical service to save a few bucks, even though phone works ok till they goober it with SIM updates that give "corrupted device" messages, confirmed it was sim prob.by switch with "twin" phone sim. Hours on phone several calls in 2 months "buy a new one'... Now all companies are consolidating, modern technology enslavement to the wealthy. No more.

If I could have put no stars, I surely would have. Their CSR are non existent and you wonder why they call it Tracfone, need I say more!!!
Rashad Williams ( tell it like it is with no cell phone service)..

UPDATE: 7/26/2026
It seems like my recent problems have been resolved. I am not receiving the error message that was preventing me from accessing my accounts. I am finally able to purchase the data plan I wanted both on-line and on the app.

No explanation was ever offered and there was never any follow-up. I never did receive any response from Tracfone headquarters. Information I received from customer service representatives (phone and chat) was different with every conversation.

When it is functioning well, Tracfone is the perfect option for someone like me. Inexpensive phones and plans and having the ability to add data, talk and text, separately, as needed is ideal. When it isn't functioning well, it is pretty much useless and causes anxiety.

Right now, my phone is loaded with data and my plan is active through 2027.

Fingers crossed.



OMG! Where do I begin? I have reviewed my most recent transactions on this forum. (See previous reviews.) Nothing has ever been resolved. I even sent a certified letter to Tracfone headquarters (no response). My problem has persisted for over a month. I have had MANY calls with customer service representatives. I have had several job tickets. The tickets have been escalated to "the highest level". The problems have never been resolved and today I was told that the add on I have been attempting to apply is not available on my plan. This shows up as an available add on on-line, on the app and it is available on the telephone help line. I attempted to add data to my plan (3GB for $10). Today I was told that that add on is only available on monthly plans. (So much for "Only pay for what you need, on a network you can trust.") The representative asked me if I wanted to buy a monthly plan. I have a plan through 2027. I have plenty of talk and text but I want more data because I leave mobile data on and I have a fear of not being able to access maps. (I get lost a lot.) Alternately, he suggested that I could purchase 1GB of data for $8. I have decided to use up what I have available on my phone and change providers. I really liked Tracfone. I have had several lines (for relatives) with them over 25 years. My husband is a Tracfone customer with my recommendation. I would have been happy to stay with them. However, I have spent HOURS attempting to resolve this problem. I get a different answer every time I talk to them. I have been told the problem has been resolved when it has not. (The error messages persist to this day.) Now, I have been told that my purchase can't be made because it is not available on my plan. This is something I could have been told the first time I contacted them.

I have had to call 3 days in a row to “have my service renewed “ with my card on file and my account showing it is good until September!!! This is my business phone!!! What a JOKE!!! And NONE of them can speak English!!!!! I am furious

Beyond unprofessional. If you have the free service, it's a nightmare. They turn it off randomly and put you in precarious situations where you have to validate your phone # on other apps or banks you use. You are playing with people's livelihoods, that's not funny at all, you could cause someone some real mental health harm or even suicide by this kind of treatment. People could lose access to everything because of you all, that's ridiculous.

I am now on my second time this month getting my service back up and running because I guess someone behind the wheels at tracfone has kept my account in mind and decided to just mess with me, that's truly what it feels like happens. Some of the customer agents will spam you with codes or call a thousand times being passive aggressive with you just because you hang up because you know the'yre lying about something instead of trying to help you.

I am SO TIRED of you all lying to me. You all lie, lie, lie in the customer service chat 99% of the time instead of helping. I don't care if this is free, it's RIDICULOUS because everything you have that is important to access is locked behind needing a phone number nowadays. YOUR COMPANY IS GOING TO KILL PEOPLE THIS WAY. LITERALLY.

Terrible customer service both on their website and chat. Misleading information all around. We actually can't keep our phone number. Sadly, too good to be true.

I have been a Tracfone customer for many, many years. Today I purchased 1 year of service. Agent was very patient & helpful with the transaction!
The download turned into a fiasco! Totally erased everything instead of just adding the year of service! It's 4 hours later & I had to reload my email app. Not sure yet what is else missing.
TRACFONE - you can certainly do better!!!

It's a nightmare. No customer service. Limited use even with 50 bucks. Don't do it You can't get anyone on the phone. My husband has straight talk. I'm switching tomorrow