Väldigt dålig kvalité på gummistövlar. Köpte ett par snygga gummistövlar från Tretorn på NK i Stockholm, stövlarna sprack och fått hål i efter bara några månader. Eftersom jag tappade kvittot kunde ja... Ver mais
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Veja o que dizem as avaliações
Asiakaspalvelu aivan loistavaa, toiminta nopeaa ja asiantuntevaa. Auttoivat kaikin tavoin saamaan haluamani kumisaappaat vaikka asia olisi pitänyt hoitaa alunperin liikkeessä mistä olin jalki... Ver mais
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Efter att jag reklamerade ett par gummistövlar, blev jag bemött på ett mycket värdigt sätt. Jag kommer att få ett nytt par likadana stövlar, samt får jag behålla de "gamla", som de föreslog skänka... Ver mais
A empresa respondeu
Great customer service and great quality products. I recently purchased a bag that had a small defect and Tretorn promptly responded and sent a new one (plus I didn’t have to return the original). Jus... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Sapatos
- Loja de Bolsas
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de agasalhos
- Loja de Calçados
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contato
Ekslingan 4, 252 50, Helsingborg, Suécia
- x
- katarina.forsell@tretornsweden.com
- tretorn.com
3,9
Muito Bom
401 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great boots
Great boots, slight issue with the first pair I ordered was very quickly rectified by their excellent customer support.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da TRETORN
Hi,
Thanks so much for your feedback! We’re thrilled to hear you’re enjoying your boots and that our team could quickly sort out the initial issue. It really makes us happy to know you’re satisfied!
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Efficient Support and Quick Resolutions
I’ve had two interactions with Tretorn’s support (Fredrica) in the past year. The first was for a pair of boots that arrived slightly damaged during delivery, and the second was for the same pair of boots that cracked in under a year. In both cases, support asked for photos and handled the issue efficiently. For the delivery damage, they issued a small refund. For the cracked boots, they offered either a replacement or a full refund under warranty. Though it was a little disappointing that the boots cracked so quickly, I chose the replacement as I've found the boots comfortable to wear. Overall, the process was straightforward and resolved quickly.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da TRETORN
Hi,
Thank you so much for your thoughtful review! We’re really happy to hear that Fredrica could help you both times and that you’re enjoying your replacement boots. We’re so glad you shared your experience with us!
Best regards,
Frida Gustafsson
Customer Service
Tretorn
Wonderful customer service
I had the most wonderful customer service experience with Frederica at Tretorn, she was so helpful, prompt, and kind! It makes it very worthwhile to buy directly from the company.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Erin,
Thank you so much for your lovely review! We’re so happy to hear Frederica could help you, your kind words really make our day!
Best regards,
Frida Gustafsson
Customer Service
Tretorn
Excellent customer service
I love my Tretorn Eva boots but sadly, the seam split less than a year in so I contacted customer service. They offered me a replacement or a full refund straight away.
It was so easy to contact them and get the issue resolved.
I’m sure it’s just a fault with this pair because otherwise they are excellent quality. I’d definitely order from them again.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da TRETORN
Hi Rebecca,
Thank you so much for your lovely review! We’re really happy to hear how much you enjoy your Eva boots, and it’s great that we could sort out the issue with your pair quickly. Your kind words really make a difference to our team – we truly appreciate it.
Wishing you many happy steps in your boots!
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Outstanding customer service
Lovely footwear and great quality. There was an issue with my order and upon contacting customer support, a full refund was issued quickly. Outstanding customer service.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da TRETORN
Hi Elen,
Thank you for your kind words. We’re really glad to hear you’re happy with your shoes and that we could sort out the issue quickly. It means a lot to us to know our support made a difference.
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Super bra och hjälpsam kundservice!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da TRETORN
Hej Lina,
Stort tack för ditt fina omdöme! Vi blir verkligen glada att höra att du är nöjd med vår kundservice.
Bästa hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Magisk och effektiv service
Hela upplevelsen från snabb leverans, till otroligt snabb återkoppling av kundtjänst samt deras vänlighet och service. WOW säger jag bara! Vilken magisk upplevelse
18 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Camelia! Tusen tack för dina fina ord, det betyder mycket för oss att du känner dig nöjd men både vår leverans och kundtjänst. Tack för du tog dig tiden att skriva. Vi önskar dig ett Gott Nytt År!
Excellent customer service and great…
Excellent customer service and great product! The rear tabs came off after 2mo of daily use (not sure why) - within a few days they refunded the amount and threw in a coupon – I just ordered another boot! One thing - these are rubber boots and based on previous reviews I ordered one size larger and it totally worked.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi!
Thank you so much for your kind review, we’re really happy to hear that you’re pleased with both the boots and our service. We’re sorry about the tabs, but glad we could help you quickly.
Wishing you a Merry Christmas and a Happy New Year 🎄✨
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Jag kan varmt rekommendera Tretorn
Jag kan varmt rekommendera Tretorn! Mycket trevligt och tillmötesgående bemötande och utomordentligt service!
6 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Isabella!
Tusen tack för dina fina ord, de gjorde oss verkligen glada att läsa! Det betyder mycket för oss att du upplevde både bemötandet och servicen som så bra.
Vi vill också passa på att önska dig en riktigt God Jul & Gott Nytt År 🎄✨ Hoppas att vi får möjlighet att hjälpa dig igen framöver.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Så hjälpsamma och vänliga på…
Så hjälpsamma och vänliga på kundservice. Lösningsorienterade!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Alexandra,
Tack snälla för ditt fina omdöme!
Det gör oss verkligen väldigt glada att höra att du upplevde vår kundservice som hjälpsam och lösningsorienterad. Vi kommer självklart att dela detta med teamet.
Tveka inte att höra av dig igen om du behöver hjälp framöver.
Önskar dig en riktigt God Jul och Gott Nytt År! 🎄✨
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Kundtjänst
Jättetrevliga på kundtjänst. Snabbt svar och jättebra hjälp. 10/10!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Tack snälla för ditt fina omdöme Sofia!
Det gör oss väldigt glada att höra att du fått snabb och bra hjälp av vår kundservice, det ska vi absolut dela med teamet. Tveka inte att höra av dig igen om du behöver mer hjälp framöver.
Önskar dig en riktigt God Jul och Gott Nytt År! 🎄✨
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
All good now
Firstly: I love my Tretorn Wellies (Eva and Hybrid). They have taken me through the last two winters: padded, comfy, warm and waterproof.
So I happily ordered two more items.They were to come in two separate packages.
Big mistake.
My latest experience with Tretorn has been a nightmare. Here is why:
1. Their chosen carrier UPS rescheduled the delivery FIVE times. This meant FIVE days wasted in waiting. In the end I had to walk to a pick up point miles away in order to get hold of the items.
2. I had ordered 4 pairs of new soles (size 38) for my Tretorns (size 38) trusting they would fit. But they didn't. The soles were too large and corresponded to a size 39. So they were unsuitable - ie a return.
3. I also ordered a pair of Junior Hybrids on the basis of the sizing given on the very own Tretorn website. According to this Chart a junior size 37 corresponds to an adult size 38. So I ordered size 37. But they were too small. Another return.
4. Meanwhile, Tretorn customer service was disappointing. Long silences, then a sudden response, then more silence. They told me that Tretorn are switching to Fedex. I must have been one of the last unlucky victims of the UPS chaos.
But my query concerning the multiple size issues was never answered. Not a word. In that query I also expressed the hope that in view of the multiple mishaps and failures, none of which were my fault, I would at least get a full refund. But I didn't. I did not even get an apology. I had paid £ 101 for the goods and my refund came to a total of merely £ 83.
What should I conclude? Should I ever wish to use Tretorn again, given that I, a loyal customer, have just been charged 18 £ for a substandard experience? Can I recommend them in good faith?
Will Tretorn bother to respond?
UPDATE 11 Dec 25
Tretorn Customer Services replied within three days with a full apology and a nicely worded, comprehensive explanation of what had gone wrong. They also offered me a full refund and a very generous discount on my next purchase. I am happy.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Ruth,
Thank you for taking the time to share your experience with us. We truly appreciate you bringing this to our attention once again. Your feedback is very important, and we are genuinely sorry to hear about the frustrations you have encountered.
This is not the experience we want for our customers, and we fully understand how disappointing the situation has been for you. We are continuing the conversation with you directly to make sure you receive the support you need.
Thank you again for reaching out and for helping us improve.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Superbra!!
Har fått så proffsigt och trevligt bemötande när jag handlat av Tretorn! Fina produkter av bra kvalité, och alltid snabb och smidig service om man skulle ha frågor. Tack Fredrica! ⭐️😄
20 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej My,
Tack för ditt fina omdöme. Det gläder oss att höra att du är nöjd med både våra produkter och den service du fått. Vi finns alltid här om du skulle behöva hjälp framöver.
Önskar dig en riktigt trevlig helg.
Vänliga hälsningar,
Frida Gustafsson
Customer Service
Ich hatte leider ein fehlerhaftes…
Ich hatte leider ein fehlerhaftes Produkt erhalten, der Kundenservice war sehr lieb und entgegenkommend und ich habe ohne Probleme und mit schneller Lieferung ein neues Paar Schuhe zugesendet bekommen.
25 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Franziska,
Thank you so much for your lovely review! We're really glad to hear that the claim process went smoothly and that you received your replacement pair quickly. We truly appreciate you taking the time to share your experience.
You're always welcome to get in touch if you need any further assistance. Wishing you a wonderful day!
Kind regards,
Frida Gistafsson
Customer Service
Ich fand die Schuhe optisch sehr schön
Ich fand die Schuhe optisch sehr schön, aber das erste Paar ist mir schon kaputt gegangen. Der Gummi löst sich auf und es entstehen Risse durch die dann Wasser kommt. Der Kundendienst war sehr nett und ich habe auch ein neues Paar bekommen aber auch diese sind nach einem Jahr wieder kaputt gegangen. Das ist sehr schade für den Nachhaltigkeitsgedanken. Leider möchte ich jetzt kein neues Paar und hole mir lieber andere. Für den Preis echt schade.
25 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Dear Coraline,
Thank you for taking the time to leave a review. We are truly sorry to hear that the shoes did not hold up as expected, that is of course not how it should be. We continuously work on improvements in our production, and we take your feedback very seriously.
We’re glad to hear that you received helpful support from our customer service, even though we understand how frustrating it is when the product still doesn’t meet expectations. We hope to offer you another model in the future that better meets your needs as well as our sustainability ambitions.
Thank you again for sharing your experience. We wish you a wonderful week!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Bäst på service
Jag fick så snabbt och vänlig återkoppling gällande min kappa som dessvärre gått sönder. Har faktiskt aldrig fått så bra service vid en reklamation. Otroligt tillmötesgående och proffsigt!
19 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Emma,
Tusen tack för ditt fantastiska omdöme! Det betyder verkligen mycket för oss att höra att du fick snabb och vänlig hjälp och att du känner dig nöjd med bemötandet.
Tveka inte att höra av dig igen om det är något mer vi kan hjälpa dig med. Önskar dig en riktigt fin dag! ✨
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Jag har köpt ett par vinterskor som…
Jag har köpt ett par vinterskor som sulan gått sönder och jag fick ett par nya när jag gjorde en reklamation. Fantastiskt bra service.
20 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Kanchi,
Stort tack för ditt fina omdöme! Så skönt att höra att reklamationen gick smidigt och att du är nöjd med servicen.
Du är alltid välkommen att höra av dig om du behöver hjälp igen.
Önskar dig en fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Kontaktade Tretorn angående en defekt…
Kontaktade Tretorn angående en defekt vara & fick en fantastisk service!
Laddade upp bilder och fick svar omgående att de kommer att ersätta varan.
Så otroligt fint bemötande & en kundservice that goes beyond!!!! Frida -du är grym på kundservice! Tusen tack! Hälsningar Angela
20 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Angela,
Tusen tack för ditt fina omdöme! Så härligt att höra att allt gick smidigt och att du fick den hjälp du behövde. Tack för att du lyfte Frida, jag ska dela dina ord med henne och det kommer garanterat att göra henne väldigt glad.
Hör gärna av dig om det är något mer vi kan hjälpa till med.
Önskar dig en riktigt fin vecka! 🌼
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Great customer service
Great customer service, polite and responsive!
19 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hi Paul,
Thank you for taking the time to share your feedback. We're very pleased to hear that you had a positive experience with our customer service.
Kind regards,
Fredrica, Tretorn
Jag fick snabb och effektiv hjälp med…
Jag fick snabb och effektiv hjälp med mitt ärende, och det löstes direkt. Jag är mycket nöjd med deras kundservice!
19 de novembro de 2025
Avaliação não solicitada
Resposta da TRETORN
Hej Astrid,
Tack för att du delar din upplevelse. Jätteroligt att höra att ditt ärende kunde lösas snabbt och att du är nöjd med vår kundservice. Det uppskattar vi verkligen!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
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