When the trophies arrived we were really impressed with the quality and finish of them. They took longer than expected to come but when we made enquiries the company were so helpful and immediately co... Ver mais
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Veja o que dizem as avaliações
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks... Ver mais
A empresa respondeu
Excellent product and excellent service. Everyone I dealt with at trophy monster were lovely - so nice to be able to speak to people - they went above and beyond to make sure i got the cup I ordered... Ver mais
Trophy Monster came through in 5-star style! I asked what I thought was the impossible - a ridiculously tight turnaround time - and somehow, they were able to create superb quality engraved awards, in... Ver mais
Detalhes da empresa
- Loja de troféus
- também em
- Evento de Arco e Flecha
- Loja de Dardos e Acessórios
- Loja de futebol
- Loja especializada em acessórios para rugby
Sobre Trophy Monster
Escrito pela empresa
Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.
At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.
We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.
Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.
We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.
Informações de contato
Unit 20, Hertfordshire Business Centre, Alexander Road , AL2 1JG, St Albans, Reino Unido
- 01727 614777
- sales@trophymonster.com
- trophymonster.com
4,7
Excelente
542 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Received trophies on time even when…
Received trophies on time even when ordered within a few days of my event. Great service.
31 de maio de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re really pleased we were able to get the trophies to you on time, especially with the event coming up quickly. It’s great to hear you were happy with the service.
we used Jonathan & Trophy monster for…
we used Jonathan & Trophy monster for our end of year presentation and summer tournament.
the awards were next level very modern and amazing quality - 100% made the events better.
modern designs kept in touch with ideas and where we were.
100% use again
6 de junho de 2026
Avaliação não solicitada
Resposta da Trophy Monster
Thank you so much for your fantastic review!
We’re really pleased to hear that the awards helped make both your end of year presentation and summer tournament even better. It was a pleasure working with you on the designs, and we’re delighted that you were happy with the modern style and quality.
We really appreciate your kind words and look forward to helping again in the future.
Great experience
Super easy to use website! Great pricing, fast delivery. Excellent quality product!
8 de junho de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re really pleased to hear that you found the website easy to use and that you were happy with the pricing, delivery speed and quality of the product.
We really appreciate your support and hope to help again soon.
Resposta da Trophy Monster
Thank you for your review.
We’re really pleased to hear that you were happy with the product and the trophy pricing.
We appreciate your feedback regarding the shipping cost. We do our best to keep delivery charges fair while ensuring orders are packed securely and sent using reliable services, but we understand this is always an important factor for customers.
Thank you again for your order and feedback.
Wonderful customer service
Wonderful customer service! I emailed them and their response time was so quick. Efficient shipping as well. Will definitely use this company again for trophy needs.
5 de junho de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re really pleased to hear that you were happy with our customer service, response time and delivery. It means a lot to know you would use us again for your trophy needs.
Thank you again for your support, and we look forward to helping you again in the future.
Great service!
So happy we received our items in time for our golf outing! So thankful for the team's hard work and good communication.
5 de junho de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re really pleased to hear that your items arrived in time for your golf outing and that you were happy with the service and communication.
We really appreciate your kind words and hope the event went brilliantly.
The trophies were great
The trophies were great! Exactly what I had envisioned. Customer Service was phenomenal when I needed a new product from damage in shipping. I would highly recommend this company and their products.
3 de junho de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re delighted to hear that the trophies were exactly what you had envisioned. We’re also really pleased that our team could help quickly with the replacement after the shipping damage.
Thank you for your recommendation and support — it really means a lot to us.
Good Reliable Company
We have used this company for the last few years and have always found them to be reliable with great delivery and good quality products
2 de junho de 2026
Resposta da Trophy Monster
Thank you so much for your kind review!
We’re really pleased to hear that you have continued to use us over the last few years and that you have found us reliable, with good delivery and quality products.
We really appreciate your ongoing support and look forward to helping you again in the future.
When describing a trophy to trophy…
When describing a trophy to trophy monster the end product was exactly what I ordered the communication with this company made the selection of a trophy easy
30 de maio de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re really pleased to hear that the finished trophy was exactly what you ordered and that our communication helped make the selection process easy.
Thank you again for choosing Trophy Monster — we really appreciate your support.
Perfecto
Perfecto , muy bien servicio al cliente y a mis estudiantes les encantaron los trofeos 🏆
27 de maio de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review!
We’re really pleased to hear that you were happy with our customer service and that your students loved the trophies.
We really appreciate your support and hope to help again in the future.
Disappointing service, nice trophies.
Disappointing service. I ordered four trophies for a specific tournament and made sure I had time for them to be delivered and even paid for next day delivery to make sure they arrived in time.
I called twice to ask about the order. I was informed by one person that it was sat on the desk ready to go and that someone would be in touch the following day. When I didn't hear I called again. I was told it would be sent the next day and would be in time.
The items were dispatched on 4th June & arrived on 6th June when I had already left for the tournament. As unsatisfactory as this was, I emailed the company expressing my disappointment and have not received a response. I would have hoped at the very least I would have had an apology and a refund for the next day delivery which it clearly wasn't.
In terms of the items themselves they were nice. I liked that there were several different options available which is unusual for field hockey trophies.
It had been my intention to order more for our next tournament in 6 weeks time however the service and aftercare experience has put me off.
19 de maio de 2026
Resposta da Trophy Monster
Thank you for your feedback. We are pleased to hear that you were happy with the trophies themselves and the range of field hockey awards available.
I would like to apologise for the disappointment caused by the delivery and communication issues you experienced.
When your order was placed, there was a mutual understanding that the lead time was very tight. In hindsight, we perhaps should have declined the order, but we always try our best to help customers meet important event deadlines where possible. We prioritised your order and dispatched it on 4th June via a next-day service, which should have resulted in delivery on 5th June and in time for your tournament.
Unfortunately, on this occasion, the courier did not meet the delivery commitment and the parcel was delivered on 6th June instead. While we do everything we can to dispatch orders on time, we are reliant on third-party couriers once parcels leave our premises.
I am also sorry that you did not receive a response to your email. This is an exceptionally busy time of year for us, but that is no excuse and it appears your message may have been missed. We sincerely apologise for that oversight.
We would of course be happy to refund the postage charge for the next-day delivery service.
Thank you again for your feedback, and we hope you may consider giving us another opportunity in the future.
Exceptional company
Great value for money, I rang as I needed the trophies for a particular date abd they hadn't been dispatched. They were very helpful shipping them out on a priority shipment so I had them on time.
26 de maio de 2026
Resposta da Trophy Monster
Thank you for your review!
We're delighted to hear you were happy with the value for money and that our team was able to help ensure your trophies arrived in time for your event. We always do our best to accommodate deadlines whenever possible.
We appreciate your support and hope to help again in the future.
Trophy monster saved the day
Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra just to hold the clubs badge before charging for the inserts as well, these guys did not. The inserts were great quality and finished off the trophies making them look the part with the clubs badge looking great. Timelines were a little long but no complaints the product is quality and worth the wait. Thanks trophy monster.
22 de maio de 2026
Resposta da Trophy Monster
Thank you for your fantastic review!
We're delighted we could help with your son's end-of-season football trophies and that you were pleased with the quality of the inserts. It's great to hear the club badge helped finish them off perfectly.
We appreciate your comments regarding the lead time. As all of our products are made to order, production can take a little longer, but we're pleased you felt the quality was worth the wait.
Thank you for choosing Trophy Monster, and we hope to help again in the future.
A little slower for delivery than the…
A little slower for delivery than the timescale than quoted but otherwise all good,
21 de maio de 2026
Resposta da Trophy Monster
Thank you for your review and feedback.
We're pleased to hear that everything was good. While we're sorry you felt the delivery was slower than expected, I can confirm that your order was dispatched within our advertised lead time. As all of our awards are manufactured to order, production takes 7–10 working days, and your order was dispatched on the 10th working day.
We appreciate your custom and hope to help you again in the future.
Resposta da Trophy Monster
Thank you for your review!
We're delighted to hear everything was great from start to finish. We really appreciate your feedback and hope to help you again soon.
Great Service!
24 de maio de 2026
Resposta da Trophy Monster
We are so pleased you were happy with our service! Thank you for the review.
Quality Products and Service
I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and efficiently.
Happy to return to Trophy Monster next year!
22 de maio de 2026
Resposta da Trophy Monster
Thank you so much for your continued support and for taking the time to leave such a wonderful review.
We're delighted to hear that we've been able to help with your special academic award year after year. Providing quality products, great value, and reliable service is exactly what we strive for, so it's fantastic to know we've consistently met your expectations.
We truly appreciate your loyalty and look forward to helping you again next year!
Maximum production and delivery times for my first order
I ordered 15 rosettes on the morning of 21st May, and was advised it was a 7-10 day production and 2-3 day delivery... I've just had notification that they will be delivered today - 8th June...
The event was last Thursday - so a wasted order
I've just read their reply and they did call me to discuss and then got defensive, spoke over me when i was trying to clarify dates during the phone call. I would happily have removed my review if it wasn't for the approach on the call. I was in a position where i had to end the call as no point if not prepared to discuss in a professional manner.
They have since been in touch via email and offered a refund, which i've declined.. it wasnt about the money... but i appreciate the gesture.
I ordered on a Thursday morning and it was despatched on the Friday 2 weeks later. Taking into account the Bank Holiday and weekends then it was 10 days and 2 hours post order, that i was advised the order had been despatched, so questionable within the time scales - then 3 days for Royal Mail to deliver.
So everything was literally as long as it could be..
A sad experience
Maybe there should be something when you order, that asks if they are needed for a specific date, then they could say it wasn't guaranteed and cover themselves.
21 de maio de 2026
Resposta da Trophy Monster
Thank you for updating your review, and we are genuinely sorry that the rosette medals were not with you in time for your event.
For clarity, our rosette medals are made to order and the advertised timescale is 7–10 working days for production, followed by delivery. Working days do not include weekends or Bank Holidays. Your order was placed on Thursday 21st May, and due to the Bank Holiday within that period, the order was dispatched on Friday 5th June, within the stated production timescale. Royal Mail then delivered on Monday 8th June, which was also within the delivery estimate.
That said, we completely understand that the order was no longer useful to you by then, and we are sorry for the disappointment caused. No required-by date was provided when the order was placed, so it was processed within our standard advertised timeframe. For time-sensitive events, we always recommend customers contact us before ordering so we can advise whether the date is achievable.
We are also sorry that the phone call did not feel helpful. Our intention was to explain the working-day timescale, not to dismiss your concerns, but we appreciate that the conversation clearly did not come across as we would have wanted.
As a gesture of goodwill, we offered a refund, which you kindly declined. We do appreciate your feedback and will take on board your suggestion about making event-date requirements clearer during the ordering process.
Kind regards,
Trophy Monster
There services are always amazing and…
There services are always amazing and the products are always what I need to empower my children. Five stars all the way.
21 de maio de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review.
We are really pleased to hear that you are happy with both our service and products. It means a lot to know that our awards help empower and celebrate your children.
Poor quality
The trophies we ordered did not meet the quality as we expected. Not at all happy. We will not be using them
16 de maio de 2026
Resposta da Trophy Monster
Thank you for your feedback.
We are very sorry to hear that you were disappointed with the quality of the trophies you received. This is not the experience we want our customers to have, and we would really like the opportunity to look into this for you.
Please could you contact us directly with your order details and any photos of the issue, so we can review this properly and work with you towards a resolution?
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