When the trophies arrived we were really impressed with the quality and finish of them. They took longer than expected to come but when we made enquiries the company were so helpful and immediately co... Ver mais
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Veja o que dizem as avaliações
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks... Ver mais
A empresa respondeu
Excellent product and excellent service. Everyone I dealt with at trophy monster were lovely - so nice to be able to speak to people - they went above and beyond to make sure i got the cup I ordered... Ver mais
Trophy Monster came through in 5-star style! I asked what I thought was the impossible - a ridiculously tight turnaround time - and somehow, they were able to create superb quality engraved awards, in... Ver mais
Detalhes da empresa
- Loja de troféus
- também em
- Evento de Arco e Flecha
- Loja de Dardos e Acessórios
- Loja de futebol
- Loja especializada em acessórios para rugby
Sobre Trophy Monster
Escrito pela empresa
Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.
At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.
We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.
Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.
We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.
Informações de contato
Unit 20, Hertfordshire Business Centre, Alexander Road , AL2 1JG, St Albans, Reino Unido
- 01727 614777
- sales@trophymonster.com
- trophymonster.com
4,7
Excelente
542 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Responsive and helpful
1 de maio de 2026
Resposta da Trophy Monster
Thank you for your kind review. We’re really pleased to hear you found us responsive and helpful, and we truly appreciate you taking the time to leave your feedback.
Very happy with our purchase
Very happy with our purchase. I forgot to include the engraving but I received an email from them asking me to verify if I wanted it blank, or to respond with the text. Thank goodness they did! Trophy came within the shipping expectations and management was pleased with it.
24 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review. We’re really pleased we were able to check the engraving with you before completing the order, and it’s great to hear the trophy arrived within the expected timeframe and was well received. We really appreciate your feedback.
Great quality and well packaged delivery
29 de abril de 2026
Resposta da Trophy Monster
Thank you for your kind review. We’re really pleased to hear you were happy with the quality of your order and that it arrived well packaged. We really appreciate your feedback.
Resposta da Trophy Monster
Thank you so much for your kind review. We’re really pleased to hear you were happy with the communication, product quality and price. We truly appreciate your feedback and hope to help again in the future.
Excellent quality and service
21 de abril de 2026
Resposta da Trophy Monster
Thank you for your lovely review. We’re really pleased to hear you were happy with both the quality and service, and we truly appreciate you taking the time to leave your feedback.
Staff were very good
Staff were very good, friendly and helpful with my queries and the product is of high quality and I will be using them again in the future
22 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your wonderful review. We’re really pleased to hear our team were friendly and helpful with your queries, and that you were happy with the quality of the product. We truly appreciate your feedback and look forward to helping you again in the future.
Resposta da Trophy Monster
Thank you so much for your kind review. We’re really pleased to hear you’ve had a great experience with us every time, and we truly appreciate your continued support.
Great product, design and service. Great product
Great product, design and service.
22 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your kind review. We’re really pleased to hear you were happy with the product, design and service. We truly appreciate your feedback.
Owner is rude
Owner is rude, yells at your over the phone and does not communicate effectively.
24 de abril de 2026
Resposta da Trophy Monster
Thank you for your feedback. We are sorry you are unhappy, but we do not feel this is a fair reflection of the order or the communication.
You ordered 7 custom items and supplied one set of artwork/instructions. We sent a proof showing the items included, and this proof was approved before production. The order was then manufactured exactly as approved.
After receiving the order, you advised that you had expected each item to be different. Unfortunately, this was not included in the artwork supplied, was not shown on the approved proof, and was not raised before production.
Although the order had been produced correctly in line with the approved details, we still offered a replacement solution and assistance to help resolve the issue. Unfortunately, rather than proceeding with the resolution offered, you chose to have the items modified elsewhere.
We are sorry the situation became frustrating, but we strongly disagree with the claim that anyone was rude or shouted. We always aim to communicate clearly and professionally, and we did try to help resolve this matter despite the approved proof being followed.
The trophy was impressive but
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks bumpy / warped, and for the minimal cost, I’d have put a sticker on both sides and not just one. Most disappointing thing tho was the obscene amount of packaging that was used for this one trophy. It’ll need its own trip to the recycling centre!
24 de abril de 2026
Resposta da Trophy Monster
Thank you for your feedback. We are really pleased to hear that you were impressed with the trophy and that it was larger and more robust than expected.
We are sorry to hear you were disappointed with the top sticker. If there is ever an issue with a finish or logo insert, we are always happy to look into it and help where we can.
Regarding the packaging, we completely understand that it can look like a lot when unpacking a large trophy. However, larger cups are unfortunately very vulnerable in transit, and over the years we have learnt that they do require substantial protective packing to arrive safely and undamaged. We use recyclable paper packaging rather than large amounts of plastic bubble wrap or polystyrene wherever possible, as we feel this is the more responsible option.
We are sorry this was disappointing, but the packaging is used to protect the trophy during courier handling and ensure it arrives in the best possible condition.
Hawick United AFC
The company, in particular Hannah Louise, were extremely helpful and kept me informed throughout the process.
Delighted with the results.
Thank you
20 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review.
We’re really pleased to hear you were delighted with the results, and Hannah will be so happy to know her help and communication made the process smooth for you.
Thank you again for choosing Trophy Monster - we really appreciate it.
Great service
Great service. Communication was top class, product arrived exactly when they said it would. Will be using again for sure
23 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your fantastic review.
We’re really pleased to hear everything arrived exactly when expected and that the communication was spot on throughout.
We really appreciate your support and look forward to helping you again next time.
Fast delivery
Fast delivery, great pricing and selection, courteous service. This is my third time buying from them and plan on doing it again.
22 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your kind review and continued support.
We’re really pleased to hear you’ve been happy with the delivery, pricing, product selection and service each time you’ve ordered from us.
It means a lot to have returning customers, and we look forward to helping you again next time.
The product ordered has arrived and…
The product ordered has arrived and it’s fantastic.
21 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review.
We’re really pleased to hear your order arrived safely and that you’re happy with the product.
Thank you again for choosing Trophy Monster — we really appreciate it.
Overall experience was great! Will use them again.
Customer service was excellent. Graphic designer did a great job. Turnaround time was very quick.
20 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your kind review.
We’re really pleased to hear you were happy with the customer service, design work and quick turnaround.
I’ll be sure to pass your comments on to our graphic designer too, they’ll be delighted to hear it.
Quality products
Quality products. No surprises. All good. Would like to suggest using more environment friendly wrapping. Less plastic and more paper, cardboard, etc.
20 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your review.
We’re really pleased to hear you were happy with the quality of the products and that everything arrived as expected.
We also really appreciate your feedback regarding the packaging. We do use protective packaging to make sure items arrive safely, but we completely understand your point and are always looking at ways to reduce plastic and use more environmentally friendly materials wherever possible.
Thank you again for ordering from Trophy Monster - we really appreciate it.
Good quality and delivery time
19 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your review.
We’re really pleased to hear you were happy with the quality of the product and the delivery time.
Thank you again for choosing Trophy Monster - we really appreciate it.
Good selection and fair prices
Good selection and fair prices. Communication is great and a nice end result.Thank you Trophy Monster you have my business forever.
Sincerely,
Julie Hughes, owner Dog's Play
19 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your wonderful review, Julie.
We’re really pleased to hear you were happy with the selection, pricing, communication and the finished result.
Your kind words mean a lot to us, and we’re delighted to have your continued support.
Thank you again for choosing Trophy Monster.
Reasonable product shipped quickly for…
Reasonable product shipped quickly for a budget price
19 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your review.
We’re really pleased to hear you were happy with the product, price and quick delivery.
Thank you again for choosing Trophy Monster — we really appreciate it.
Faster delivery than expected-…
Faster delivery than expected- excellent graphics and products
19 de abril de 2026
Resposta da Trophy Monster
Thank you so much for your lovely review.
We’re really pleased to hear your order arrived faster than expected and that you were happy with the graphics and products.
Thank you again for choosing Trophy Monster — we really appreciate it.
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