TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parc... Ver mais
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Veja o que dizem as avaliações
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Ver mais
A empresa respondeu
True Grace? True classics! Been using them for years. Delivery always prompt and reliable. Truly memorable fragrances - recent converts to the oils - and we’ve become huge fans of their dining candles... Ver mais
A empresa respondeu
Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Informações de contato
Roman Way, Crusader Park, BA12 8SP, Warminster, Reino Unido
- enquiries@truegrace.com
- truegrace.co.uk
4,6
Excelente
175 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Truegrace
Glad you enjoy our diffusers. Thanks for leaving us feedback, Sarah.
Resposta da Truegrace
Thanks for the positive feedback, Helen.
Great buying experience
22 de abril de 2025
Resposta da Truegrace
Glad you enjoyed the shopping experience on our site. Thanks for the feedback.
Resposta da Truegrace
Thank you for the feedback Marion. Glad you found our site easy to use.
Easy to navigate the website.Large…
Easy to navigate the website.Large range of products and fragrances to choose from.Paticularly drawn to Amber,Fig and Moroccan Rose.I use the leaves in my wardrobe and on door handles.
23 de abril de 2025
Resposta da Truegrace
Thank you for the great feedback, Caroline. Glad you found our website easy to use and you enjoy our scents
Resposta da Truegrace
Thank you for the positive feedback, glad you enjoy our candles.
Great quality and amazing smell
24 de março de 2025
Resposta da Truegrace
Thank you for the positive feedback. Glad you enjoy our fragrances
Update on my previous review.
Update on my previous review.
Still have not received my goods.
The company had the audacity to asked me for a review!
This is the worst service I've experienced for years.
I will be asking for a refund or charge back on my credit card.
2 de abril de 2025
Avaliação não solicitada
Resposta da Truegrace
Hi Kay, Our customer service person has already spoken to you and processed the refund for you at 3.20pm today. It will take 3-5 days to appear in your account.
Sorry for your poor experience.
Thanks
TG
Awful dispatch times and Refund failed!
*Edit to say the money has been refunded on 31/03/2025.
Ordered on the 8th of March by 23rd March they had still not been dispatched. Emailed true grace to cancel my order, to which they agreed and cancelled the order. However I’ve now received a notification from PayPal saying the refund had ‘failed’ and been ‘cancelled’ by True Grace.
Emailed True Grace to try get this resolved as a matter of urgency due to the outstanding refund, and have been ignored. Yet they’re still sending out marketing emails?
I’ve had to get PayPal involved to try and recover my money.
8 de março de 2025
Avaliação não solicitada
Resposta da Truegrace
Hi Scott, Sorry to hear you had issues with your order and getting a refund. I can see you have now received your refund, but I have asked our customer service team member to get in touch. Again, please accept our apologies for all the issues.
Lovely scents and prompt delivery.
24 de fevereiro de 2025
Resposta da Truegrace
Thank you for the positive feedback. Glad you like our scents.
Absolutely love the products from True…
Absolutely love the products from True Grace, would highly recommend this company.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Truegrace
Thank you Lisa, for the positive feedback! Glad you like our products
Re-ordered Fig refill
Re-ordered Fig refill, which had been out of stock for some time.
Disappointed that the batch I received - 2 bottles - don't seem to have the intensity of perfume or the same "reach" into the rooms.
19 de fevereiro de 2025
Resposta da Truegrace
Hi Jess, thank you for the feedback. Your details were passed on to our customer service team and they should have been in touch to resolve now.
True Grace is always my go to for room…
True Grace is always my go to for room fragrances.
21 de fevereiro de 2025
Resposta da Truegrace
Glad to hear we're your go to for room fragrances. Thank you for taking the time to leave us a review.
A really good product always look…
A really good product always look forward to lighting a new candle for the first time
21 de fevereiro de 2025
Resposta da Truegrace
Glad you're a fan of our candles. Thank you for taking the time to leave a review.
Bad bad bad
Delivery never arrived and after 2 weeks the goods seems to be damaged somewhere. Disaster!
21 de fevereiro de 2025
Resposta da Truegrace
Hi Toni, Sorry to hear your delivery never arrived. I have passed on your details to our customer service team, who will be in touch about either a refund or a replacement. Again, please accept out apologies.
Easy to order and loyalty scheme…
Easy to order and loyalty scheme generous . The scents are glorious and long lasting
20 de fevereiro de 2025
Resposta da Truegrace
Thank you for the positive feedback Jo. Glad to hear you're enjoying our Loyalty scheme!
The Moroccan rose diffuser is DIVINE.
21 de fevereiro de 2025
Resposta da Truegrace
Glad you're a fan of our Moroccan Rose, it's one of our favourites too.
Resposta da Truegrace
Thank you for the positive review
Wonderful just wonderful.
27 de janeiro de 2025
Resposta da Truegrace
Thank you for the positive feedback
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