The whole process of buying online a mobile phone for an elderly friend to use in the case of emergencies was very simple. Unfortunately having unpacked the phone and setting it all up in advance of... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This phone was bought for my brother, who is 88yrs old. He was able very quickly to master the basics and was making a call within a short time. Highly recommended to anyone who is elderly and requir... Ver mais
A empresa respondeu
Excellent service, fast delivery, great phone. Ideal for my wife who is hard earing and has trouble with her fingers. Well Done!
A empresa respondeu
Does not have the Portuguese language or portuguese special characters for writing. Cannot install basic apps from aptoide. Sound quality is terrible. Screen light is painful on the eyes.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Informações de contato
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , Reino Unido
- 03303330819
- info@ttfone.com
- ttfone.com
4,3
Excelente
616 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Cannot recommend TTFone based on this woeful experience.
Ordered large button mobile for elderly gentleman and paid for faster delivery. Dispatch notice received same day. Phone failed to arrive within specified time period. Many searches via Royal Mail repeated same phrase…..waiting. Waiting. Waiting. Emailed TTFone. They insisted it had been sent despite RM not receiving. Refunded the faster delivery element as obviously outside their time frame. Many many emails and phone calls later, still no phone, still no refund. TTFone had assured me they would refund. NOTHING! Cannot recommend TTFone based on this woeful experience. YOU MAY HAVE REACHED OUT, BUT I STILL DO NOT HAVE THE REFUND I HAVE REQUESTED FOR THE ITEM STILL ON ROYAL MAIL TRACKING AS “AWAITING ITEM FROM SUPPLIER”. PLEASE REFUND MY MONEY. SIMPLE. Update: 08.04.26. Still no refund. TTFone say no longer on their system therefore my bank are holding my refund. Absolute joke. 21.04.2026. STILL NO REFUND. Bank confirm no correspondence from TTFone regarding this transaction. I’ve no doubt when they see this updated edit, they will reply with some simpering bullshit about how sorry they are and blaming everyone but themselves. THIS COMPANY ARE ROBBERS. Plain and simple. Good luck to any one who uses them. 03.05.2026. Still no refund. TTFone seem to take enjoyment out of robbing elderly people.
27 de fevereiro de 2026
Resposta da TTfone
Thank you for your feedback. We’re very sorry to hear about your experience and apologise for the inconvenience and frustration caused.
We understand your concerns regarding the delivery and refund, and we take this matter seriously. Please be assured that one of our team members has reached out to you to assist further and work towards resolving this issue.
— TTfone Team
-----------------
Dear JayEmm,
Thank you for your updated review.
We understand your frustration regarding the refund delay. However, as you are aware, this is due to the chargeback case raised with your bank at the same time as contacting us. While this remains active, the refund is held and managed by the bank rather than being processed directly to your account.
We approved the chargeback promptly on our side to help expedite the process, and the refund was issued following your confirmation that the item had not been received, as with the express delivery refund you received earlier.
At this stage, we kindly ask that you contact Bank of Scotland PLC for progress and the case you have raised to help speed the refund to its finalise stage.
If your bank requires any further information, please do not hesitate to contact us — we are more than happy to assist in resolving the chargeback as quickly as possible.
Kind regards,
TTfone Team
05/05/2026
Ttfone
Excellent product as described and promptly delivered.
Full fills my needs perfectly.
21 de julho de 2025
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone met your expectations, arrived promptly, and fulfils your needs perfectly.
— TTfone Team
Great little easy to use phone for my…
Great little easy to use phone for my elderly dad. Quick posting . Fairly priced
20 de fevereiro de 2026
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone is easy to use and a great fit for your dad, and that you were happy with the quick delivery and fair price.
— TTfone Team
Fast delivery and very easy to deal…
Fast delivery and very easy to deal with.
24 de fevereiro de 2026
Resposta da TTfone
Thank you for your kind feedback. We’re pleased to hear that your order arrived quickly and that you found us easy to deal with.
— TTfone Team
Helpful customer services
Helpful customer services. A great little basic phone simple to use and easy to see everything! First class!!
24 de fevereiro de 2026
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that you found our customer service helpful and that you’re enjoying the phone’s simple and easy-to-use design.
— TTfone Team
I like the idea of the phone but I find it difficult to send a txt all the phones I have had it's easy but the tt you have to press ok and I don't no it's a waste I got 2 but it took complicated stupi
I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programmed the t40 wants sacking it's ruined a good phone had enough
10 de março de 2026
Avaliação não solicitada
Resposta da TTfone
Thank you for your feedback. We’re sorry to hear that you found sending text messages difficult on the phone, and we apologise for the inconvenience this has caused.
We appreciate you sharing your experience, and your comments will be passed on to our team for review. If you would like any assistance with using the messaging feature, our support team would be happy to help guide you through it.
— TTfone Team
Dissatisfied customer
Dissatisfied customer
Tried three SIM cards into the handset. Non worked. Sent an email to you to request returns and refund procedure but have not received a reply
Since posting this TTfone have been in touch with me and returns label etc have been provided..looks like we will have a success outcome and refund.
Very happy with the response and service from this company.
28 de fevereiro de 2026
Resposta da TTfone
Thank you for your feedback. We are sorry to hear that you are having trouble with the item, and we apologise for the inconvenience caused.
You mentioned that you sent us an email but did not receive a response. Could you please confirm if this is the email address you contacted: info@ttfone.com ? We have checked our inbox and could not find any emails from you.
However, there is no need to worry — one of our team members has already reached out to you with the returns and refund process and will be happy to assist you further.
— TTfone Team
Resposta da TTfone
Thank you for your kind feedback! We’re delighted to hear that the phone arrived well packaged and is working superbly.
— TTfone Team
A user-friendly phone
A company that delivers what it advertises, without creating false expectations for the costumers.
3 de fevereiro de 2026
Resposta da TTfone
Thank you for your thoughtful feedback. We’re pleased to hear that you find the phone user-friendly and that our service met your expectations.
We always aim to be clear and honest in what we offer, so your comments are truly appreciated.
— TTfone Team
Great little phone
18 de fevereiro de 2026
Resposta da TTfone
Thank you for your lovely feedback — we’re so pleased you’re enjoying your little phone.
– TTfone Team
Must be blind.
Having just received my phone back after requesting a refund and being denied as sent pictures of scratches on screen, I can see absolutely NO scratches. Maybe they got it mixed up with another phone? At least I now have a spare 'phone. Not happy. Cannot recommend. If you want, I will try and send YOU a picture of my screen, but I am not good with sending photos.
26 de janeiro de 2026
Resposta da TTfone
Dear joanspiritrest,
Thank you for sharing your feedback. We truly regret that your experience did not meet your expectations. We’d like to kindly remind you that, as previously communicated before raising the return case, we are unable to process a refund for an item not purchased directly through us. However, we always strive to assist our customers, and as a gesture of goodwill, we initiated a return under warranty, even though physical damage typically isn’t covered.
Additionally, we’ve processed a refund for your mains charger order without requiring a return, and we hope this helps resolve the matter.
Please feel free to reach out if you have any further questions – we are here to assist.
All the best.
Jona - TTfone
Don’t use this company
Don’t use this company. Bought a phone, after 14 months it started playing up, the battery had leaked everywhere. Emailed them, got a load of stuff about how now certain models (including this one) the warranty had been extended to 2 years. But as soon as I sent photos and it became obvious that they would have to replace it, they backtracked. Wanted to only give 12 months warranty again, asked had I registered the purchase for warranty, stopped answering emails.
I expect a phone costing £130 to last more than the time it has. It wasn’t fit for purpose and they know it.
EDIT - at no point did they suggest a 14 day anything and the substance inside the casing is corrosive and certainly not caused by water ingress. I stand by my comments.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da TTfone
Dear Shirley,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We always strive to provide the best service and stand behind the quality of our products.
We would like to clarify that we have not misled you. In your email, you mentioned: "The phone has failed and, even if the guarantee is only 1 year, this is not exactly satisfactory," and "The phone has worked intermittently for a few weeks now, and when I inspected it yesterday, it seems that the battery has leaked inside the case, so it is now unusable." Upon receiving this, we were concerned and requested a photo reference, despite the mobile being purchased in 2024 and outside the 1-year warranty period.
Upon reviewing the provided photos, the issue you initially reported does not match what is shown. The photos clearly indicate physical and water damage, which unfortunately is not covered under our warranty and cannot be repaired.
We shared this information with you and suggested checking the 14-day item listing as an option. You then insisted that the phone should be covered under a 2-year warranty. Our team asked if you had registered your warranty using the form provided with the box or the link. If you had, you would know that the warranty for brand-new devices is 1 year. Only this month did we begin offering a 2-year warranty on selected models. While we would have been happy to extend the warranty as a gesture of goodwill, the mobile has sustained damage beyond normal wear and tear, and we regret that we can no longer proceed with the request.
We sincerely apologise for any confusion and hope this clears things up. Once again, we are sorry for the inconvenience, and we regret that we are unable to assist you further on this occasion.
All the best.
Jona - TTfone
The phone came very quickly but wasn’t…
The phone came very quickly but wasn’t suitable so sadly I had to return it. I received my refund within a week of it being posted back. Very impressed by the way this company dealt with the whole process.
26 de janeiro de 2026
Resposta da TTfone
Thank you for your thoughtful feedback. Although we’re sorry to hear the phone wasn’t suitable, we’re pleased that the return and refund process was smooth and handled promptly.
We truly appreciate your kind comments about our service.
— TTfone Team
Resposta da TTfone
Thank you for your feedback. We apologise for the inconvenience caused. Following our review, we have issued a refund of the £10. If you need any further assistance,, please feel free to get in touch.
— TTfone Team
Phone promptly delivered and received…
Phone promptly delivered and received as advertised. I had a couple of questions on the battery life and they were answered satisfactory. So far no major issues with the phone , as my 89 year old mother has just started using it.
26 de janeiro de 2026
Resposta da TTfone
Thank you for your kind feedback. We’re pleased to hear the phone arrived promptly and that your questions were answered. We hope it continues to provide a reliable and easy-to-use experience.
— TTfone Team
Resposta da TTfone
Thank you for your feedback! We’re pleased to hear that you feel the phone offers true value. We really appreciate your support.
— TTfone Team
product as advertised quick delivery
2 de fevereiro de 2026
Resposta da TTfone
Thank you for your positive feedback. We’re pleased to hear that the product met your expectations and that you were satisfied with the quick delivery. Your support is greatly appreciated.
— TTfone Team
Very happy with my new phone and the…
Very happy with my new phone and the customer service help to set up my phone. Definitely recommend.
29 de janeiro de 2026
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that you’re happy with your new phone and that our customer service team was able to assist you with the setup.
We truly appreciate your recommendation and your support.
— TTfone Team
Resposta da TTfone
Thank you for your feedback! We’re glad you found the phone simple and good value.
— TTfone Team
ttfone were very helpful
Ttfone were very helpful when I had to return a phone, and received a refund, when couldn't do it on Ebay
27 de janeiro de 2026
Resposta da TTfone
Thank you for your feedback. We’re pleased to hear that our team was able to assist you with the return and refund smoothly.
We’re always here to help and appreciate your support.
— TTfone Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.