The whole process of buying online a mobile phone for an elderly friend to use in the case of emergencies was very simple. Unfortunately having unpacked the phone and setting it all up in advance of... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This phone was bought for my brother, who is 88yrs old. He was able very quickly to master the basics and was making a call within a short time. Highly recommended to anyone who is elderly and requir... Ver mais
A empresa respondeu
Excellent service, fast delivery, great phone. Ideal for my wife who is hard earing and has trouble with her fingers. Well Done!
A empresa respondeu
Does not have the Portuguese language or portuguese special characters for writing. Cannot install basic apps from aptoide. Sound quality is terrible. Screen light is painful on the eyes.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Informações de contato
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , Reino Unido
- 03303330819
- info@ttfone.com
- ttfone.com
4,3
Excelente
616 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good for a nice spare
21 de janeiro de 2026
Resposta da TTfone
Thank you for your feedback! We’re glad to hear the phone makes a good spare and meets your needs.
— TTfone Team
TTfone TT190
Choice of phone, prompt delivery, excellent price, Warranty all led to great customer satisfaction
26 de janeiro de 2026
Resposta da TTfone
Thank you for your fantastic feedback! We’re delighted to hear that the choice of phone, prompt delivery, excellent price and warranty all contributed to your satisfaction.
We truly appreciate your support.
— TTfone Team
Resposta da TTfone
Thank you for your kind feedback! We’re delighted to hear that you found the phone easy to set up and use, and that you were pleased with our customer service.
— TTfone Team
Quick delivery
Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people with sight problems. The numbers are based on a square font that makes the 5 & 6 very similar, also the 8 & 9, again not ideal for poor sighted users. The torch facility is controlled by a separate switch leaving the 0 key to be used as a Space key and is very bright.
20 de janeiro de 2026
Resposta da TTfone
Thank you for your detailed feedback. We’re pleased to hear that the phone arrived quickly and that you find it ideal as a Pay-As-You-Go device.
We appreciate your comments regarding the keypad contrast and number styling, as well as your observations about the torch feature. Feedback like this is very helpful and will certainly be taken into consideration.
— TTfone Team
Everything was fine.
5 de janeiro de 2026
Resposta da TTfone
Thank you for your feedback. We’re pleased to hear that everything was fine. If you have any questions, please don’t hesitate to get in touch.
— TTfone Team
I was looking for a case for my tt flip…
I was looking for a case for my tt flip phone, without success. I decided to contact tt themselves, and the adviser was very helpful in directing me to the right case.
30 de dezembro de 2025
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that our adviser was able to help you find the right case for your flip phone.
— TTfone Team
Am Always Happy with Good Service..I…
Am Always Happy with Good Service..I Had to Ring O2 though as they put me on a Bundle which is Pointless as I Live Alone & Only Use a Mobile to Ring for a Taxi When Out at Shop/Doctors to get me Back Home..The PAYG Service is Being Activated on Feb. 01st..Many Thanks....
29 de dezembro de 2025
Resposta da TTfone
Thank you for your feedback. We’re pleased to hear you’re happy with our service, and we’re glad O2 has been able to sort the PAYG option that better suits your needs. Thank you for choosing TTfone.
– TTfone Team
The company told me that they wouldn't…
The company told me that they wouldn't repair or replace phone. The flip top screen fell off and they didn't guarantee this problem! Especially as the phone was 6 months old!
They said the screen was broken when I sent a photo of the flip top but it wasn't. They just ignored me and kept repeating the email they sent several times. Absolute rubbish product and after sale service.
28 de novembro de 2025
Avaliação não solicitada
Resposta da TTfone
Hi Jenny,
Thank you for taking the time to share your feedback. I'm sorry to hear about the issues with the screen and the communication you received. We aim to provide reliable products and helpful after‑sales service, and it's clear we fell short here.
Please contact our support team so we can look into this for you and help resolve it.
Kind regards,
TTfone
Good value products at a reasonable…
Good value products at a reasonable price.
Easy to use for the eldely, bought for a friend with alzheimer's disease.
22 de dezembro de 2025
Resposta da TTfone
Thank you for your kind feedback. We’re pleased to hear that you found our products good value and easy to use. It’s wonderful to know the phone has been helpful for your friend.
— TTfone Team
No way to repair the screen
The 1 star is because you don't sell or make available screen covers so we have no way of fixing my daughter's phone
17 de dezembro de 2025
Resposta da TTfone
Hi Rob,
Thank you for letting us know about your experience. I'm sorry to hear you couldn't find a screen cover to repair your daughter's phone. We understand how inconvenient this is.
Please get in touch with our support team so we can discuss repair or replacement options and find a way to assist you.
Kind regards,
TTfone
Resposta da TTfone
Thank you for your feedback! We’re delighted to hear that you think the phone is great and good value for money.
— TTfone Team
Great Phone Company
Clear, well set out website, with all the information I needed on the phone that I intended to purchase. The new phone was dispatched quickly, and arrived shortly after. It was well packed, but still able to come through the letterbox.
28 de novembro de 2025
Resposta da TTfone
Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our website clear and informative, and that your phone was dispatched promptly and delivered securely. We appreciate your feedback and your five-star rating, and we look forward to assisting you again in the future. We really appreciate your support and hope you enjoy your new phone.
Thank you for choosing TTfone!
— TTfone Team
Excellent customer service
This company has fantastic customer service...i would very happily buy from Tt phone again.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our customer service and that you would happily buy from us again.
— TTfone Team
Good service and quick product received.
Good service and quick product received.
22 de novembro de 2025
Resposta da TTfone
Thank you for your kind feedback. We’re pleased to hear that you were happy with the service and the quick delivery.
— TTfone Team
The charger cable and plug did not work…
The charger cable and plug did not work which I got in the box with my mobile Lunar model. In trying to get a replacement charger cable and plug I was embroiled in a frustrating 6 or 7 email exchange with what appeared to be an AI robot asking for many actions to be taken by me, including videoing the charger not working! All this for a replacement costing £9.99, I finally got an email saying the charger would be replaced, presumably when a human intervened and realised the futility of what had taken place by email.
19 de novembro de 2025
Resposta da TTfone
Hello jbracew,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced. We understand how important it is to receive a swift and straightforward solution, especially for something as simple as a replacement charger.
We’ll take your comments on board to improve our processes and ensure this doesn’t happen again in the future. Please be assured that we’ve acted on your concerns, and we’re working to improve our customer service experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
All the best.
TTfone
Handy little phone
Handy little phone. Good ringtone. Working out text took a little time. Excellent value for money
26 de novembro de 2025
Resposta da TTfone
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service. We look forward to serving you again at TTfone!
Thank you for choosing TTfone!
— TTfone Team
Just what I wanted a easy to use
Just what I wanted a easy to use with smart uses , nice small size & a flip phone with outer screen Early days yet but well pleased so far
25 de novembro de 2025
Resposta da TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone is just what you wanted and that you’re pleased with its ease of use, compact size, and flip design.
We hope it continues to meet your expectations.
— TTfone Team
Mixed performance
Good on delivery of replacement charger unit and battery but these did not resolve the problem. Phoned umpteen times but never got to speak to anyone regarding eratic charging problem. So parts despatch good, customer service/sales/anything else useless. Get someone on the phone lines!!
20 de novembro de 2025
Resposta da TTfone
Thank you for your feedback, and we’re sorry to hear about your experience. We’re glad the replacement parts arrived quickly, but we sincerely apologise that your charging issue is still unresolved and that you had difficulty reaching us by phone.
One of our representatives will get in touch to assist you further and help sort this out as quickly as possible.
— TTfone Team
The phone and instructions were clear…
The phone and instructions were clear but as everywhere nowadays the printing in minute and
a magnifier is required to allow to be read!
3 de novembro de 2025
Resposta da TTfone
Thank you for your feedback. We're glad the phone and instructions were clear, and we appreciate you letting us know about the small print. We’ll pass this on to our team to help improve future manuals.
— TTfone Team
Resposta da TTfone
Thank you for your review! We’re delighted to hear you received excellent service.
— TTfone Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.