tucann.com Avaliações 

I liked the quality of the trunks I bought but the bikini top was way too small for my bride. The sizing chart was off and now their return policy and process is just awful. Bad customer experience. I should have read others' reviews first. Not worth the premium price for terrible experience.

7/17/2026 UPDATE Ok I initially had the above experience and trying to return two items on my phone and desktop both sucked. However, they did answer me quickly, helped me to get this processed properly and even expedited the exchange items before our trip. The item we wanted was sold out in the size we needed, but my wife is super happy with the replacement bikini. She looks great in it and the quality is good. The trunks I bought were amazing quality and fit from the beginning. I am happy, they resolved this quickly and I would purchase again.

Placed an order at the end of the month. Was told it would arrive in 3 days. I didn't ship until 11 days after the order was purchased. 8 days after the estimated delivery date. When emailing with support, they stopped responding to me, ignored 4 of my emails, support chats on their website, and comments on their social media posts. Interestingly, they seemed to stop replying right when I brought up canceling the order. Then multiple days later while I'm still trying to reach them, I receive an email saying it was shipped.

I had already mentioned that the delivery date was far after the time that I needed it (already). But they wanted the $90 that bad I guess.

I'll be returning the suit. You don't get my money. And I'll be blasting this every opportunity I can. Awful company.

I had ordered a swimsuit and they got back to me quickly that the one I ordered was out of stock in that color & I could either order another suit or get my money back. I chose another color and ordered it and it came quickly which I appreciated and they communicated quickly with me when I had a question great service and product. 5 stars in my opinion!

I had an issue with my brand new shorts that I’d just purchased. They assessed the issue and ended up sending a new pair to replace them. It was the right thing to do, and I appreciate them acting on this so quickly. I will be a repeat customer.

I initially ordered a size that turned out to be too large, but I was immediately impressed by the quality of the product.

I contacted customer service and after confirming that the item was in perfect condition (no damage, all labels attached, and the original packaging intact), I received exceptional support. Although it was peak season and the first response took a little longer than usual, my experience with the support team (especially Regine) was nothing short of excellent.

If I could give 10 out of 5 stars, I would. The product quality is outstanding, and the customer service is truly exemplary. More companies should take note.

The only minor downside was the return shipping cost from the EU to the US, which came to around €30. However, I don't believe that's something that should be held against Tucann.

Overall: 10/10 experience. Highly recommended!

These shorts are perfect. I love how they have a flat waist band in the front and crinkled in the back for a form fitting feel. The 7inch length is perfect for me. Just wish they were a little bit less expensive. Hands down the best swimming shorts I've owned.

Going thru the same situation as a number of others. While I give the organization credit for great marketing and customer acquistion they should receive an equally big swift kick in the rear for crappy return breakage policy hoping to wear their customers out from sending product back. They are wildly overpriced for a product that doesn't require a retail storefront for starters. I submitted several pictures and they are slow to respond. Do better Tucann!

Really great! The swim suit and shirt are awesome! I had to return the original shirt because it was cut really small and they handled it extremely well.

Very well made quality product. Very good customer service. Pricey but great quality. Hard to find that nowadays.

Great experience, great trunks!

Look great and fit great.

Best swimwear I’ve ever purchased, I’ve placed a second order. Fit runs just a bit on the small side.

The trunks fit my husband great but he stated there is no pocket for “his junk”, in other words no support. He’s 73 and at this age, men need genital support. I’m an NP and male genital support is necessary. If you could somehow work in a pocket for containment & support, the trunks would be perfect.

I am absolutely thrilled with my new swimsuit. Vibrant color and perfect fit!!

We love our Tucann swim suits! We’re always looking for matching sets to accentuate our bodies, and Tucann delivers THE BEST! The quality is excellent. They fit perfectly AND they’re comfortable! We get many compliments every time we were ours! Orders come quickly!

Customer service took too long to respond and get refund issues resolved. Customers have to pay shipping for returns.

Tucann was a fantastic company to order from. Items came as scheduled and when I needed to change the shipping address their support team responded within an hour…even though I emailed them at 6:00am! The bathing suits were beautifully made, my boyfriend loved them! Would order from them again and again. Looking to order one for me now!

So in their answer on Trust Pilot they say they don't require pictures. I'm going to try and paste their email request for photos if I can. After my post they also said they were going to send me a shipping label. Once again that did not happen. They do this for a reason. They know a large percentage of customers will just give up due to the continued drag out hassle. I gave them to the end of today to send me a return label and then I am done letting them run me around and I will reverse the charges as I outlined below. You can also contact your state attorney generals office for help if your CC company cannot or will not reverse the charges.
Below is my original post.

My original review still stands. After reading other reviews it is clear trying to return a product is a scam. Just remember if you paid by CC all you have to do is reverse the charges. When the CC company asks for documentation just send the CC company some of the reviews on returning products. They will see your problem is not just you and will reverse their payment. After enough reverse charges the company may get the hint or go out of business.
Don't give up because that is what they are counting on. Get your money back and go elsewhere.

Below is my original post.
Easy to order but good luck trying to return the product. They ask you submit pictures which I tried to do but their system would freeze each time I tried to upload. I then sent them the same pics by email and they have twice said they did not receive them. There is no correspondence during the day so it drags on day after day. Since I cannot get them to send me a RA number and return label I going to reverse the charges with AmEx. As a sidenote...the trunks were ok. They just did not fit my body well which is no big deal but they have waisted way too much of my time trying to return them. Either poorly managed or a scam when trying to return. I will not try them again.

Customer Service is Lacking they are always late on their expected delivery date even if you choose expedited shipping. There is no support number and they don’t answer their emails. This is the second or third time this has happened. My order was placed on a Friday with Expedited shipping and an expected date of Tuesday but they are in India or Pakistan so the order was not received until the next day and as of Tuesday they were still processing the order and it had not shipped. Very disappointing.