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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... Ver mais

Avaliado com 4 de um total de 5 estrelas

Habe seit 2020 das bezahlte Basispaket für UK TV (unlimited TV, 1 Screen) und kann TV Mucho im Großen und Ganzen empfehlen. Funktioniert alles ordentlich, bis auf wenige Ausnahmen zu Spitzenzeiten (... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... Ver mais

Detalhes da empresa

  1. Empresa de telecomunicação
  2. Serviço de exibição de filmes
  3. Canal de televisão

Escrito pela empresa

Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

724 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I have had a reasonable service this…

I have had a reasonable service this last few years here in Spain, but since this Worldcup football fiasco the service has gone to POT, please get your service back to some normality, & a service reasonable for people who are not in the least bit interested in football, the fact that you are asking customers to pay more for the football when i dont even want to watch is a JOKE. ROD

26 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hello Rodney Beever,

Thank you for rating our app. We apologize for the inconvenience you had with our service, however, we wanted to understand more about you mentioned that we wanted our customer to pay more. Our membership plans are still the same and we haven't increased our prices. if you can please email us directly at support@tvmucho.com so that we can talk about your concern much further.

Regards,
TVMucho Team

Avaliado com 5 de um total de 5 estrelas

Thank you 👏

Just want to say I think you run a wonderful service. You give away an hour daily to everyone and expect nothing back. You listen to all the awful criticism people make and reply kindly when really they don't deserve it for their rudeness. Keep up the good work and thank you from myself and my friends.

26 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hello Valerie,

We appreciate the 5STARS rating and for sharing your wonderful experience with everyone. Rest assured that all criticism and rudeness from others are all being considered, Rest assured that we won't stop making sure that quality service is given to all of our valued members such as yourself. If you have any concerns, our support team is always available to assist you.

Best regards,
TVMucho Team

Avaliado com 3 de um total de 5 estrelas

I have just signed up for paid…

I have just signed up for paid membership. Quality of image is very good. Casting onto TV working well.

However coming from Transponder.tv which has stopped taking payment, the user interface at TVMucho is comparably poor. I was able to view channels through the browser with Transponder.tv and Transponder.tv had a better TV Guide, Channel list and app user interface.

Apart from that, works well and will stay until Transponder.tv returns or a new user-friendly alternative comes up or better yet, TVMucho improves the app.

23 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Made is WE Nine,

Thank you for rating our app. We understand that you are comparing our app to a different provider. You have every right to choose what service you want to use and we may have the same concept but our app is very much different from the others. If you have any questions or concerns, please email us directly at support@tvmucho.com.

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Dictatorship

Dictatorship, it's football season, millions enjoy sports, football being one of them, however millions like to watch other programs besides sports, tvmucho offer a service and brag on the free service, part of the service is being able to record a program, at the moment football is on, football like all sports could be put on a specific channel for all those that love football, but if you want to watch your recordings then you have to pay because football is on, and the time that tvmucho won't cast, YouTube casts without fail, tvmucho is temperamental and not all of its functions work properly.

21 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Derrick,

Thank you for sharing your thoughts, like we said, because of the demand, we have for our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time. Please email us at support@tvmucho.com so that we can discuss other options.

Thanks,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

THIS IS A ZERO STAR RATING NOT ONE

Incredibly angry right now! As you may have noticed, they've completely restricted access for free accounts during the World Cup, due to "high demand". However, they have gone an extra mile and restriced access to ALL CHANNELS, not just the ones that are showing the World Cup, and all of my previous recordings are inaccessible!

TVMucho, if it's really such a big problem, just restrict access to the channels that are showing the World Cup (such as BBC One, ITV1, etc.) NOT every single channel (including ones that have got absolutely nothing to do with the World Cup)! Your added restriction of not being able to access any recordings is another low you've stooped down to.

22 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

We understand that you are unhappy about our recent decision to restrict free access whilst the World Cup is taking place. We are sorry to hear this. Unfortunately due to the demand, we have on our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time. As you know our mission is to provide ex-pats with a great TV experience in a legal way whilst abroad. In order to do this we needed to make some tough decisions.
We appreciate you reaching out to us to make us aware of TV's importance to you.

Kindly,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Terrible service over the last few days

The service over last few days has been awful!!!!
I keep getting my 1free hour has be used up message as soon as I log in trying to watch my recordings and get the upgrade my subscription due to the world cup when I try to watch live tv!!!

I've sent countless email to the support team but only get the automated reply.
What is going on TVMucho????

21 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Abiola,

Thank you for rating our app. Unfortunately due to the demand, we have on our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time.

I appreciate you reaching out to us to make us aware of TV's importance to you.

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

I am fed up with Tv mucho

I am fed up with Tv mucho, it continually asks me to sign in, or that my 1hour of free viewing is up. I have paid for the year. Now I can t get to watch my programme that I recorded. This is turning in to a very poor service.

21 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Maureen,

We apologize for the inconvenience you had yesterday, we already have reverted back to the deployment made yesterday that caused the problem. With regard to you only getting 1hour free, you might have signed up for another free account, what you need to do is to logout to our app and login using your paid account. If you need assistance, please email us at support@tvmucho.com and our support experts can assist you with your concern.

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

An appalling service with constant outages that have been getting worse for weeks.

Now you are sorry because you are having some issues, and you'll be right back ! This is bul**** ! This is the 3rd time today. These problems have been getting worse for weeks. Your customers should be due a refund.

20 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hello Stephen Mann,

We understand your frustrations. We are doing everything we can to provide you with quality and reliable service. rest assured that everyone in our company and working seamlessly to make that happen. Please extend your patience with us.

Best regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Trying to watch wold cup,terribly…

Trying to watch wold cup,terribly service!!
Not good enough.

20 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Keith Davenport,

If you still experiencing issues watching the World Cup, please email us at support@tvmucho.com, our support team could help you determine what is causing this problem on your end.

All the best,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Frozen

Constant freezing always a problem not worth the subscription

20 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Malcolm Marson,

Sorry to hear that you are experiencing freezing on your end. However, we do not experience that same problem on our end. If you can please email us at support@tvmucho.com so that we can help you diagnose whats causing this problem on your end.

Regards,
TVMucho Team

Avaliado com 2 de um total de 5 estrelas

You always have problems when i am watching something i enjoy. i watch a lot of rubbish and it rarely happens then.

I looked through the previous reviews and saw a lot of responses of 'yeah there was a problem but now it's fixed'. Unfortunately, most times it's not ( I've had the same issues). It would improve things if you could organise at least being able to back record so that when your service drops, like it just has, you can, if the programme finishes before service is restored, at least go back and pick it up.

19 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Allan,

We are very sorry for the trouble. our devs are monitoring everything on our end to prevent issues from happening. this should be an issue now but if you need any assistance, please email us at support@tvmucho.com

Kindly,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Again the system is down

Again the system is down. Very frustrating. No idea when it will be up and running again. Just get the standard reply. Good at taking your money but not so good at delivering the service Now 20/11/2022 system is down again. And again system is down. Cannot watch anything without down time. So frustrating

19 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hello Ann,

We sincerely apologize for the inconvenience, We are working hard in preventing this problem from happening again. For further concerns, please email us at support@tvmucho.com.

Thanks,
TVMucho Team

Avaliado com 2 de um total de 5 estrelas

Every evening I loose connection with…

Every evening I loose connection with all channels . I’m tolerant but not paying for something I can’t use…disappointed..

16 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hello Mike Okeefe,

Our sincere apologies for the trouble this has caused you, We already fixed the problem. Rest assured that we are working hard to make sure that our service won't have any issues again. For any assistance, please email us at support@tvmucho.com

Best regards,
TVMucho Team

Avaliado com 2 de um total de 5 estrelas

BBC1 not working at start of SAS Rogue…

BBC1 not working at start of SAS Rogue Heroes; Screen just freezes. Other channels working fine. Also have to repeatedly sign in, a problem other people have identified…are you ever going to sort it out ?

13 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Mr. Michael Spencer-Phillips,

Thank you for rating our app and sharing your experience with our service. The sign-in problem was already sorted out last week, however, if you are still experiencing a problem, it is better for your to report this by emailing us at support@tvmucho.com and our support experts can help you with your concern.

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Every time I choose to watch tvmucho

Every time I choose to watch tvmucho, I have to log on.....during the evening.....I have to log on AGAIN. You say you are dealing with the problem but nothing changes, it's exasperating!

7 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Mr Christopher Noble,

We are thankful for your rating. We would like to inform you that the issue was already fixed and you shouldn't be having this problem again. If you need help, please email us directly at support@tvmucho.com and our support experts can definitely help you with your concerns,

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

DON'T JOIN

DON'T JOIN - unless you want to be continually dropped and asked to sign in ALL EVENING - missed the programme the I wanted to view - plus I only wanted the service for the duration of my stay away from the UK but was directed to pay for the full year - complete waste of money

6 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Turton Aritst,

Our deepest apologies for the inconvenience, we just had technical difficulties but we are already fixing this problem. Please be patient with us. If you have any questions or concerns, please email us at support@tvmucho.com.

All the best,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

If I could give them 0 stars I would…

If I could give them 0 stars I would because their service (if you can call it that) is appalling. I turned my tv on around 12.30 today wanting to watch the news. I had to sign in to TVMucho, even though I hadn't signed out. I spent 30mins to 1 hour trying to get a news program, but all I got was buffering, or worse, I had to sign in again. I've lost count of how many times I've had to sign in today. Sometimes I've actually had a few minutes of tv before being asked to sign in again. In the end, I decided to watch some programs that I had recorded, but even that isn't working and I suddenly lose my recording and I'm asked to sign in AGAIN!!!!!! Frustrated does not come close to how I'm feeling at the moment, but I've given up on trying to watch tv tonight because I might just put my foot through the screen. If you are thinking of subscribing to TVMuch....DON'T. I've rarely come across such a heap of old rubbish in my life, so please save your money and find an alternative. If you choose TVMucho, you will regret it.

6 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi JJ,

We appreciate the time you spent writing us this review. We are aware of this problem and we would like to apologize for the inconvenience this may have caused you. Rest assured that we are already working to fix this. If you have any questions, Our support teams are available to assist you, you can email them at support@tvmucho.com.

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Has been a great service up to last few…

Has been a great service up to last few days. Today seems impossible as the login repeatedly fails.

6 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi KevinC,

We are very sorry for the inconvenience, We are already working on fixing this. Please be patient with us.

Regards,
TVMucho Team

Avaliado com 1 de um total de 5 estrelas

Forced to sign in every 10 mins or less

Service can be jittery or cut out altogether. BIGGEST problem is signing in every 10 minutes or less, I checked and it is not just me. There is a reason why I have used this service less and less, do not bother with pzaz either. Pzaz is partnered with tvmucho, when they changed their interface i could no longer access the uk channels, so accessed my subscription on the tvmucho app, it was tvmucho that asked me to migrate to the pzaz app.
I have had a subscription for years, not looking promising.

6 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hi Peter,

Our deepest apologies for the inconvenience. we are having some technical issues but rest assured that we are taking care of it. For any questions or concerns, our support team is available 24/7. Please email us directly at support@tvmucho.com

All the best,
TVMucho Team

Avaliado com 2 de um total de 5 estrelas

This used to be a good provider

This used to be a good provider, support is usually responsive BUT recently the service has suffered from a higher than usual number of disruptions. Now more than 12 hours without BBC news. Asked to sign in four times. May consider moving away!

6 de novembro de 2022
Avaliação não solicitada
logotipo da TVMucho SL

Resposta da TVMucho SL

Hello Stephen Eldred,

Thank you for sharing your experience with us, we assure you that we are still a GOOD provider. We are just having some technical difficulties but this is already being taken care of. If you have any questions, please feel free to email us at support@tvmucho.com and our support experts will answer them all for you.

Best regards,
TVMucho Team

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