Russell Hobbs Avaliações 

I got swift response and resolution, the customer care team also picked phone calls quickly

Great costomer service sort my case quickly waiting to receive replacement product

Brilliant customer service quick and efficient thank you

After reporting an issue with my product, I received an excellent response and support.
Withing 4 working days, I had received the replacement unit.
I already have a few Russell Hobbs electronics. After this experience, I'm definitely sticking with them.

Recently had an issue with a kettle purchased March 25, customer service very quick to respond, with a 2 tear warranty on the product, a replacement has been arranged. Process was made easy to follow with quick responses

When I reported a problem with my kettle the customer service team were extremely efficient and responsive. They resolved the issue within one working day.

We recently had to reach out to Russell Hobbs Customer Support after our much loved Air Fryer developed a fault. Their response to our warranty claim was extremely prompt and a replacement unit was provided. A huge 'Thank You!' to Alexandru R. for your excellent support. You only find out about a company's support when you call on them for help and Russell Hobbs have been first class. Highly recommended.

I have had 3 faulty toasters within a period of 2 1/2 years!
My first Russell Hobbs 2 slot toaster was purchased from Tesco store on 16 november 2023, after 13 months something burnt inside the toaster, and fused the system
I phoned Russell Hobbs and was told to dispose of appliance properly and was sent a replacement. This was a repeat, it burnt out after 10 months.
They sent a 3rd replacement, a different model and this one lasted nearly 4 months. ( getting progressively worse)
I got in touch once again
and they said they would send a package with free delivery so I could send the old one back for inspection. After 3 weeks nothing....
I contacted them today once again, and they asked for original receipt (which I no longer can find) I did register the 3rd one which shows the warranty is until 08.10.28
They now offered 30% off a new one which I initially considered, but my husband has lost every confidence in Russell Hobbs and doesn't want another faulty product in a few months.
We will purchase another brand, which hopefully will be better quality and more reliable. Russell Hobbs used to stand for quality products, and good service, such a shame.
(written by my wife, who had contact with customer service)

Excellent Customer service my original air fryer was faulty and customer service were no quibble . With my warranty and replaced straight away ! That’s why most off my kitchen equipment is by Russell Hobbs 😊

Quick to reply and resolve my query, thank you

on live chat for over an hour as website not taking my post code all while trying to report kettle under warranty broken. total nightmare, finally managed to upload photos of receipts and picture of bottom of kettle - I am old, disabled and have no computer skills. finally at end girl asked me to upload videos to prove not working. Unable to do this have on-one that can assist. Asked to speak with supervisor 5 times and was refused, Purchased item in good faith, did not say I would need a degree in computing to report no longer working. Don't know if I will be able to get replacement, but after today will never be purchasing anything from this company, so unhelpful and making no allowances for individual circumstances

Our kettle stopped working and was under warranty. After some discussion and giving Rusell hob all relevant information they not only changed the kettel but upgraded to a higher price kettle as ours was not available. I found the staff very knowledgeable and helpful, polite at all times.

What great customer support, a hair clipper I bought two years ago recently conked out, even with a five year warranty it's always a bit dubious if there will be any positive outcome. I couldn't be more pleased with the service I have received and the quick and courteous manner in which it has been delivered. They are sending me a replacement FOC. Excellent!

Prompt response to my request for a replacement kettle, due to leaking from our current one which was still under warranty. Communication was good & the matter resolved within a week. Thank you.

All my emails promptly replied to. Questions asked all sensible and reasonable. In short your responders acted very professionly.

Great customer service. My kettle was faulty,contacted customer service and a new unit was supplied. Professional and helpful. Thank you Ioana-Petruta Vijulan great service.

replaced my iron

Good customer service.

Cristian
Eduardo
Paul were excellent in trying to make a satisfactory sale for me and helped me to make my day
Much appreciated patience and clear understanding of help
Thank you

Excellent customer service