Russell Hobbs Avaliações 

Customer service and communication prompt, friendly and helpful even though my initial complaint proved to be incorrect.

The prompt response in dealing with my problem.
My Russell Hobbs kettle on/off switch broke.
The extended warranty enables me to receive a replacement kettle.
I’m delighted and should receive my replacement kettle within a week.

Purchased a brand new Russell Hobbs washing machine with Amazon UK. After the 4 months of using this washing the machine started vibrating really loud and it’s a constant banging. I checked online and seen this is a common issue with these washing machines and I was suprised and shocked. I wish I had seen all the reviews earlier.

I then cleaned the filter and always make sure there’s enough space in the drum. I contacted support and was told that since it’s under manufacturer warranty that Russell Hobbs will provide their own engineers.

I waited 2 months and still no engineers sent or anything all they say is they will update resell Hobbs and vice versa.

I then was promised a repair which still has not happened. Now it’s gone past manufacturer 12 months warranty and they won’t cover it at all.

They took over 6 months just to say at first engineer come out but no answer then they said they couldn’t complete the repair.

Now they claim that it’s over manufacturer warranty. Russell Hobbs has one of the worst customer service ever no respect or customer loyalty. They don’t care and don’t go above and beyond for their customers. Money is the only thing they love.

Tried escalating to executive office and guess what they are ever worse. Shows you if the people running the business are like this how will their customer service agents be.

After 15 years of being a loyal customer I am disgusted and disappointed and will never ever spend a single penny.

Warning for all.

Dreadful customer service! I returned a kettle and toaster set over 7 weeks ago, however in small print they tell you it has to be sent via the top service on Royal Mail, I sent mine recorded delivery via Royal Mail which cost over £10. They have now confirmed it’s not been received which I find very hard to accept. They will not issue a refund now either. This is by far the worst company I think I have ever dealt with. Stay well clear buying direct and go inshore to curry’s or someone instead.

The quality of Customer Service was excellent: clear communication, direction and follow up.
What a change to the norm that one usually experiences these days.
Thank you Russell Hobbs

I have a Russell Hobbs microwave (Model: RHM2076B-AZ) that is completely dead. The batch code 250712 proves it was manufactured in July 2025, making it only 9 months old. Despite this, Product Care / Russell Hobbs are refusing to honor their 12-month manufacturer’s guarantee, repeatedly trying to redirect me to the retailer because I don't have a receipt for this gift. It is appalling that a brand this large will not stand behind a product that hasn't even existed for a full year. Avoid if you value actual customer support. (Ref: 1018905:486936)

Update May 5th: Despite my 2025 batch code proving the unit is only 9 months old, Russell Hobbs (Product Care) has officially refused to honor their manufacturer's guarantee. They are hiding behind a paperwork technicality to avoid replacing a clearly faulty, nearly-new appliance. Absolutely appalling service.

I had an issue with a kettle I’d purchased but no longer had the receipt for. My query stated on the chat and the agent was super helpful. We then moved to email which was easier to communicate by. Aurora responded quickly and dealt with my issues v professionally.

Super Kundenservice

I had a problem with my newly delivered Russell Hobbs bread maker. Cristi of their customer service department responded to my telephone call in a very friendly, helpful and efficient manner. Problem solved!

So understanding and quick with a response and obviosly have faith in their excellent products

I purchased a Russell Hobbs small radiator in October 2024, which stopped working after just a few months of normal use (very limited, as I mainly rely on central heating). I reported the issue in October 2025, well within the 2-year warranty period; however, it took months to receive a response, and I had to chase them myself after initially being told they would get back to me. Instead of offering a repair or replacement, I was told that I would only receive a 50% refund. I find this disappointing, as a radiator should reasonably last much longer than a few months. While I understand that partial refunds can sometimes be offered, this does not feel proportionate given the short lifespan of the product and the fact it failed so early.
The returns process was also a bit of a hassle. I was asked to provide photos and videos of the fault, which was quite frustrating (especially as I was later required to return the item anyway!!). On top of that, their system would not accept files over 15MB, so I had to repeatedly reduce the video size just to be able to submit it. Then, a collection was arranged, but I had to find a suitable box myself to package the radiator.....
Overall, the product quality and after sales support have not met expectations. I would have expected a more customer focused resolution, and defnitely I won't be purchasing from Russell Hobbs again given the lack of accountability when a product becomes faulty.

Fast and clear communication. Resolved what I needed.

The support given to me was exceptional and the agent Alina dealt and resolved my issue so professionally and to top up the whole process from raising my issue to solving it was so easy and the communication was so good. Well done Russell Hobbs

Steam iron less than 18 months old… not steaming !!! was asked to send a couple of pictures, video and proof of purchase … within 15 minutes of sending received an email stating that I would receive a new iron within the next 5 days. Fantastic service ..thank you

I had to contact Russell Hobbs about the failure of release spring on my kettle lid. All resolved with just 4 emails and a couple of photos. A replacement kettle arrived within days. Cant fault customer services. well done.

For me personally, It was Irinel from Customer Service who dealt promptly and courteously to my issue and was able to reach best possible outcome for me on this occasion.
I really liked Russell Hobbs products and their reliability, even though reliability failed on this occasion their nurtured extended warranty along with excellent customer service made this scenario way lot more easier than I thought of.
I am more incline to make further purchase and most importantly register for their warranty which was very handy.

Ich bin Super zufrieden! Der Support ist sehr gut 👍 ich hatte ein Problem mit einem Defektem Salzstreuer Der Support hat ohne wenn und aber das Gerät getauscht ohne Mehrkosten. Hier wird noch wert auf Zufriedenheit gelegt. Empfehle ich zu 100%.

The item, a kettle, was in it's third year of warranty when it failed due to a faulty switch. Eduard B at Russell Hobbs responded quickly and, after checking a few details with us, confirmed that it was no longer serviceable. A replacement was sent, and the whole issue resolved in just a few days.

I contacted Russell Hobbs Customer Services by email to report a fault with my kettle, which was only 8 months old. I received an immediate automated reply, letting me know my email had been received. Later the same day I got an email apologising for the fault and requesting further information.
After sending the additional information I received another email telling me that they would issue me with a replacement kettle, which arrived just a couple of days later.
I cannot fault their Customer Services team and I would happily buy from Russell Hobbs again, knowing how efficient they are. The best customer service I've come across in ages! Thank you.