Russell Hobbs Avaliações 

I had an issue with my air fryer. The support service responded quickly and respectfully. The issue had resolved itself and a shipment wasn't needed. But it's good to know that in case the issue shows up again that I'll receive prompt and professional help.

Never ever again will i ever purchase a russell hobbs device .
Item under warranty item sent back .
Call made and told it will take 10 days to be replaced ????? How insipid is that for a big world wide company like russell hobbs?
Item apparently delivered but never received, as it was not delivered to my safe place sign on my front step.

Reported and i have had to again chase them as to when it will be delivered .

Another three days after the weekend so i have to make yet another call .

Customer service provided a few good advisers who spoke politely then a very rude female who spoilt the good repoire I had started to have with sebastian .

The service has remained sloppy and arrogant & and its as all recorded.

I am still waiting for my toaster and it will only get worst because its going higher , until i get my toaster because its still under warranty .

Pathetic service !

JJ NEVER EVER WILL I EVER PURCHASE A RUSSELL HOBBS PIECE OF EQUIPMENT. BETTER ONES OUT THERE WITH BETTER CUSTOMER SERVICE !

THREE BLOODY WEEKS WAITING !

My steam iron thermostat broke. After speaking to Chris online about the fault, answering questions about iron and providing purchase receipt a replacement has been sent out as iron was still under warranty. Excellent efficient customer service 👏

Had to contact Russell Hobbs customer service and spoke to a gentleman named Chris. He was so helpful with the problem of my steam iron over heating and burning clothes. Chris then organised for a replacement for me.Cannot fault Russell Hobbs customer care at all. He is credit to Russell Hobbs company.

Completely positive experience from the team there, thank you!

Although there was a problem with the website, I was able to contact Russell Hobbs by email and arrange for a replacement kettle to be delivered under guarantee when the switch failed.

The kettle itself is excellent - very quiet, quick boiling and pours well. I would highly recommend the kettle.

Great and fast customer service.

Although the colleague was quick to message as I’m a bit of a technophobe I did find the instructions difficult to follow and felt like I was getting chasing emails before I had chance to reply. That said my problem was satisfactorily resolved and I am very happy with the outcome.

Whilst there seemed to be an issue with my registered email account, the team managed to recognise the issue and supported the replacement of the old unit.

Quick response,Rectified problem within a day of me contacting them ,Thankyou Russell Hobb
Recommendation for sure

Received toaster that was damaged. Contacted seller [Home & Beauty direct] who put me in touch with RH. After submitting photographs verifying the damage, received a replacement within three working days. I was able to keep the damaged item for recycling.

Every aspect of my buying experience was 1st class.

I made a claim under the 3 year warranty at approx 2 years 6 months
The claim was dealt with very professionally and Russell Hobbs dealt with me correctly
Excellent service as I never spoke to anyone as it was all done on line and via e-mails

I reported a faulty kettle under warranty and received immediate attention. Following discussions I was asked to email photos, and then was informed a replacement would be sent. Definitely 5 star service from the gentleman I dealt with, all sorted very quickly. Thank you.

Dealt with customer service and was really happy with the way the issue was dealt with. Excellent customer service.

Ho acquistato una pentola Russell Hobbs (Sous Vide Slow Cooker 6,5 L) confidando nell'affidabilità del marchio. Purtroppo, dopo soli tre anni di utilizzo, il prodotto si è guastato. L'esperienza con il servizio di assistenza è stata pessima (non per colpe del centro assistenza!): dopo aver pagato per far diagnosticare il problema, mi è stato comunicato che il pezzo di ricambio necessario è fuori produzione e totalmente introvabile. inaccettabile che un'azienda continui a produrre e vendere articoli sul mercato senza garantire la disponibilità dei componenti per la riparazione. Questo rende la garanzia e l'assistenza praticamente inutili dopo i primi anni. Un comportamento commerciale che denota scarsa attenzione al cliente e all'ambiente. A causa di questa gestione, non acquisterò mai più prodotti di questa azienda.

AGGIORNAMENTO DEL 11/06/2026
Non so se mi stanno prendendo in giro o non sanno fare il loro lavoro! Dopo la mia recensione del 25/05/2026 la ditta mi risponde e mi indica una mail da contattare per gestire il mio problema. Scrivo la mail all'indirizzo indicato e mi dicono che quello non è l'indirizzo corretto (UK) e mi rimandano di nuovo al supporto clienti in Italia... che si riserva di rispondere dopo 5 giorni.... e così siamo ritornati allo stesso punto di qualche mese fa, una vergogna.

Wir haben einen defekten Russel Hobbs Mixer gekauft und uns dann an den Kundenservice gewendet. Wir hatten eine sehr nette Dame, die uns dann einen neuen Mixer zugesendet hat.
Vielen Dank für den schnellen und reibungslosen Ablauf!

Had to contact customer support as my kettle was being temperamental and still under guarantee. After sending them the information they requested they arranged for a new kettle to be sent out the next day.

Received first class back up support from Russell Hobbs Customer Service.. when I had a fault on my Buckingham Coffee Maker - special thanks to Corina & Elana who were both very professional to solving my problem. Thank you.

I bought a Russell Hobbs fridge freezer in August 2023 and honestly I was happy with it at first. But within the warranty period it started developing a problem a large block of ice kept forming in the freezer and the fridge section stopped cooling properly.
When I rang Russell Hobbs to report it, the advice I got was simply to turn it off and back on again. I did that, it seemed to improve a little, so I assumed that had done the trick. Looking back I was probably too trusting. The fault kept coming back and has gradually gotten worse over time.
When I went back to Russell Hobbs recently to raise a formal complaint, I was told that because I hadn’t called back after that first conversation, the case had been closed and my complaint was now being treated as brand new. I found that really frustrating I didn’t call back because I thought the advice had worked, not because the problem had gone away.
They then asked me to get an independent engineer’s report to prove the fault was inherent but in the same breath told me they wouldn’t cover the cost of it. There are no authorised engineers anywhere near me in Bury St Edmunds either, so I’d be paying for someone to travel from another city. It just didn’t feel fair.
After several back and forth emails I received a final position letter with no offer of any resolution whatsoever.
I’ve now contacted Citizens Advice and I’m exploring my options through Trading Standards and small claims court if necessary.
I’m not the type of person who leaves reviews or makes complaints easily. I just feel genuinely let down by a brand I trusted, and I think other customers deserve to know what to expect if something goes wrong with their appliance.

I purchased a Russell Hobbs one temperature steam iron in May2025 and took out the extended warranty. Last week the iron suddenly stopped producing steam. I contacted Russell Hobbs to activate the warranty and arrange for the return of the iron. I was infotmrd that it would take up to 4 weeks to carry out an investigation. As i put a wash on everyday, i usually have an hours worth of daily ironing, so cannot be without an iron for a day let alone 4 weeks. I requested a refund as i have had to buy a replacement iron, once they had agreed that the iron was faulty, because sending me another would be useless. This was when they informed me that refunds are only available up to 30 days after purchase. The only option for me was a replacement iron after 4 weeks. So do I pile all my ironing up for 4 weeks until they decide I am not lying and realise the iron is defective. I don't think so. Not much of a warranty if you are expected to wait 4 weeks and then your only option is a replacement iron.
25th May Russell Hobbs responded to my review asking me to contact them. Trying to be fair I did. In their response, they confirmed the refund policy stating that it was the retailer who should supply the refund, even though they are the manufacturers of the defective item. They also confirmed the 4 week turnaround for a replacement, so everything in my review has been verified by Russell Hobbs. Then finally, as a supposed good will gesture, i was offered 10% off my next Russell Hobbs purchase. Obviously i have not accepted their offer as I have already purchased a replacement iron from the Tower brand. There is a famous old saying, buyer beware which is quite appropriate in this case.