Russell Hobbs Avaliações 

A big thank you to Alexandru for sorting the problem with non working Iron; Alexandru was most gracious and more than willing and helpful .

My kettle deteriorated & leaving small particles of plastic in the water & after providing evidence Russell Hobbs sent a replacement the next day. Excellent service.

I would rate my experience lower if I could. I’ve never been so insulted.

I bought a Russell Hobbs iron in November 2024 (my first RH product). It has just stopped working (never happened to me before) and is covered by a 3-year warranty which I registered for at the time.

After being frustratingly unable to complete the claim form online because it wouldn’t accept my postcode, I found another way to contact Russell Hobbs through their website. After complying with requests for information, I was told the warranty was void due to improper cleaning due to a small amount of limescale on the soleplate, even though I use the self-clean function on a regular basis according to the manual and had already told them that. The iron shows normal use for 18 months (AI agrees) and has failed unusually early.

I was offered a 20% discount (“the best they can do”) to buy a replacement which is extremely offensive.

I asked to take the matter further but haven’t received a reply as of yet. I subsequently contacted customer services by telephone and was told the same, but I could have a 30% discount this time.

Based on the interactions so far, I would never buy anything from Russell Hobbs ever again! The iron isn’t of satisfactory quality, fit for purpose and certainly isn’t durable. Essential attributes for an iron.

I’ve been told a manager will call me but I’m not holding out for a successful resolution.

The warranty isn’t worth the paper it’s written on! And the poor customer service adds insult to injury.

I was looking for a quiet kettle and was recommended Russell Hobbs. The kettle I bought was definitely quieter than any other kettle I’ve ever used before and boils quick.

After 17 months the kettle had a failure, so I contacted support services at Russell Hobbs. Within 24 hours of contacting them, they confirmed they would send a replacement.

I will definitely looking at other Russell Hobbs in future as they have excellent customer services.

Andrei was very professional and well-experienced. Great service.

I had to contact Russell Hobbs 3times to get a response. Eventually after one week a customer services operator Nicoleta sorted the problem straight away

Really happy with the service I received. I had issues with my kettle and toaster within warranty period, but everything was handled quickly and professionally from start to finish.
Paul from the Russell Hobbs team was very efficient and responsive throughout, making the whole process smooth and stress-free. He kept things moving and ensured everything was resolved properly.
I’m very satisfied with the final outcome and the level of customer service provided. Highly recommended and would definitely use again.

With a problem developing with the iron I purchased, last February, I reached out to Russell Hobbs. The customer services team responded very promptly requesting some further information. Having provided the necessary information I was informed that a replacement would be provided. As a result, within five days of contacting Russell Hobbs I received the replacement iron. Can’t fault the customer services team.

Aurora was pleasant and helpful and sorted the problem immediately. A wonderful advert for customer service

Never buy anything from this company as they do not have a good customer service relationship/representative.. I bought a brand new freezer from them and it stopped working after 1 month and they are trying to push the blame of the faulty product on me.. they won’t replace or fix

I bought a kettle the Brontë last month and this has broken already- after general use the bottom has cracked. I reached out to customer services and they refused to replace this. I have lots of Russell Hobbs appliances and never had issues, along with their current toaster. This is so disappointing as a loyal customer. I will unfortunately not be buying more products from you- shame on your greed.

Iron broke , top plate cracked.after 18 months. In extended warranty period. Amazon order confirmation not sufficient as proof of purchase. Shame was a decent company customer service non existent. Lots of conversations starting "we can't " none starting "we can" what's the point of registering for extended warranty. Asked so many questions. I expected them to ask for a copy of my birth certificate. Item was replaced.

When I contacted Russell Hobbs, I honestly didn’t expect much. Sadly, customer service from many companies these days can feel impersonal and unhelpful. However, Russell Hobbs proved me completely wrong.

From start to finish, their customer service was excellent - friendly, professional, responsive, and genuinely helpful throughout. It was refreshing to deal with a company that clearly takes pride in both its products and the people who buy them.

Problems can happen with any product, but what really matters is how a company responds when they do. In my experience, Russell Hobbs handled everything brilliantly, and I came away feeling valued as a customer.

A genuinely positive experience, and one that deserves recognition.

I had a problem with my kettle contacted customer services and after sending a few details and photos I was told a new kettle was being sent out this all happened the same day! Great communication !

I registered an iron with Russell Hobbs some time ago to receive the extended warranty. I am now trying to make a warranty claim through their website, but I keep encountering technical issues. The site rejects my JPEG image uploads, saying the file format is not acceptable, even though they are standard JPEG files.

When I tried submitting the claim on my phone instead, I received repeated errors saying my postcode was in the wrong format.

It feels as though I am being prevented from making a legitimate warranty claim. To make matters worse, every time I call customer service, I receive an automated message saying they are closed and to call back the next day.

Overall, the process has been extremely frustrating, time-consuming, and unnecessarily difficult. Customers should not have to struggle this much just to make a valid warranty claim..

The Remington hair clipper I purchased developed a fault. I contacted the support team, who asked for proof of purchase and a model number, which I supplied. They replied within 2/3 days, informing me that a replacement hair clipper would be sent to me. I received it within 4 days. I was very impressed with their excellent service and employee, Alexandru R. Regards. John

I had a problem with a Kettle, and having contacted Russel Hobbs, my query was dealt with efficiently and to my satisfaction. I was kept informed throughout the process and I am honestly very impressed as to how the whole issue was handled. The company is a very reliable one to deal with in my opinion, offering excellent after sales service.

Ace customer service
Replaced faulty item quickly and with no quibble
Extended warranty great

Excellent customer service replacement received next day

Excellent service with good communication. Thanks