Unique Vintage Avaliações 

307
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had to contact customer service and was helped out immediately. Instructions were clear and the responses were so polite. I hadn't bought anything from UV in a while, I've gain some weight and I'm a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Had decent quality clothes 3+ years ago but the quality of clothes are an absolute scam. I got a dress that I've gotten in the past and the material is now so see through I can see freckles.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service here is amazing. I realized that I placed an order and forgot to use a coupon code. I also had used a gift card to pay for part of the order. I emailed them and asked if there... Ver mais

Avaliado com 5 de um total de 5 estrelas

This was my first time ordering from unique vintage. Great customer service! I absolutely love the swing dress I ordered and it fits perfectly! I will be ordering from unique vintage again!

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

307 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(307)

80 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Beware - the prices are not correct in non-US currencies

Over two months ago, I alerted Unique Vintage to the fact that the prices on their site weren't matched up properly (site set to NZ currency).
A $68 garment on the front page, actually is listed in the product page (and goes into the shopping cart) at $135
They said it was an issue with their currency settings and would fix it. I have just checked and it has not been fixed.
This is effectively false advertising, and I will not be purchasing anything more from them.

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I would so love to give a glowing…

I would so love to give a glowing review! I LOVE the style of UV, and the photos of the fashions have incredible flare!
My issue is QUALITY, which is sorely lacking! I would gladly pay a bit more for higher quality fabrics and more careful stitching. I find the Unique Vintage clothing to really just barely be “costume quality” for a high school play - Not something I can wear as day to day clothing, which is what I was hoping for.

1 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I never received my order

I never received my order. According to these scammers my order shipped twice but I never got any of it. I've asked numerous times for a refund and although they have promised it multiple times, I still haven't gotten that either. Save your money and shop elsewhere. Google this company and you'll see how common this is! Don't make the same mistake as me

19 de maio de 2024
Avaliação não solicitada
logotipo da Unique Vintage

Resposta da Unique Vintage

Hello, We are terribly sorry your package never arrived. We would greatly appreciate if you could reach out to our customer service team at service@uniquevintage.com with your order number or email so we can better assist you with resolving this issue.

Avaliado com 3 de um total de 5 estrelas

Quality Has Dwindled

Unique Vintage has a wide variety of clothes for all kinds of bodies. They have significantly increased their prices while lowering the quality recently, unfortunately. Their customer service is hit or miss; I got an email from someone today and she definitely had an attitude. I have been a loyal customer for several years and am on the highest reward tier… They should treat their customers better. I also have an issue with them only giving you rewards for reviews when they’re 5/5 stars. That leads to untruthful reviews.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Plus size selection, quality varies

They have a really amazing selection of clothing items based on various decades, and they cater to plus sizing. But the quality is all over the place. I've gotten cheap looking see-through dresses, jeans that were more like cheap jeggings, dresses that feel like a plastic parachute, etc. When they're great, they're great! I have some amazing pieces from their Dress of the Month subscription. But when they're bad they're really bad.
I've had no issue with their custo mer service, though. They missed sending one of me DotM dresses once, I told them and they sent me two the next month. Unfortunately they were the exact same dress, but they let me send the duplicate back for a refund and no shipping fee.
Their shipping fees seem a bit high (and there's a shipping fee on returns), and it's frustrating that reward points won't stack with sales.

10 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Said delivered, it was not

Ordered a bunch of what looked like really cute clothing that I planned to wear to various events. Super excited when I saw the tracking stating it was delivered. No delivery was made. Waited a couple of days as sometimes tracking is wrong. Been two weeks and no delivery. They did fully refund me after a few emails and my credit card company assisting me. Needless to say, I will not be purchasing from them again despite how cute the items look.

10 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Muy mala experiencia

Muy mala experiencia. Se tardaron 30 días en llegar. Para colmo, NO llegó el paquete. Ellos dicen que lo entregaron y filmaron. Yi estuve en mi casa todo el día y nadie viendo a entregar.

9 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm in love since 2005

I've been buying Unique Vintage since the year 2005 and I cannot express how happy I am with my experiences. The Burbank store or the online store is not only inclusive and has accommodated me with all my body ups and downs but is also ran by very kind ladies that made me feel welcomed and assisted. The online store is like crack to me it has all the prints, fabrics and sized you can imagine to live your best fantasy life. The brand makes me very happy and I hope they will stay for many more years. Thank you Unique Vintage for being you <3

5 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I recently hadn't a mishap where I sent my wedding shoes to unique vintage as a return instead of my actual return. I was so scared I was going to lose them and had a complete meltdown, but Alexis from unique vintage was completely calm and helped me through the whole process. She sent back my shoes in just a couple of days and the crisis was averted. I've shopped with unique vintage for the past couple years and I will continue to do so. Thank you so so much Alexis.

29 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cheaply made, not returnable

Ordered a dress and it was cheaply made. Really thin material. Reminds me of a Halloween costume. Can see underwear through. I will not be wearing it. It is a cute style though. They would not let me return it even though I haven’t worn it. Was a waste of $. Save your $ and don’t shop with them.

4 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Made in a sweat shops in China

Made in a sweat shops in China. The items are polyester just like shein or retro stage and so on but unique vintage charges way more money. Sizing is all off you can buy a dress in a large that fits then buy a different dress from them in a large thats two sizes to small. Just make your own clothes it will turn out better even if you have no experience in sewing it will be great compared to the items they sell.

23 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good Quality Clothing

I have bought many items in the last 6 months. The clothes are on the expensive side however the quality is top-notch. I have never been disappointed in any way. The fabric and style are always great. Also very well made. I have talked to customer service on two occasions and they were very polite and helpful. I am really surprised at all the negative reviews it has not been my experience. It is like we are talking about two different companies. I have always been treated well by Unique Vintage. I forgot to mention there have not been any issues with shipping or returning items.

14 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service. Waited almost 3 weeks for a portion of my order to ship only to be told it was out of stock once I personally reached out with inquiry. Save your money and business elsewhere. They won’t even offer compensation or a discount on future orders to make up for their ridiculous mistakes. Pathetic.

18 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I accidentally purchased an item before I was ready to, and was able to get in contact with support the same day along with a full refund.
Emma was quick to respond and answered all of my questions.

28 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Finally a store that fits me!

I have ordered many times from Unique Vintage. I love having the option to pick up my items and try them on in the store. If the item doesn't fit the return and refund process is simple. I love how cute the store is arranged. The employees are so friendly and welcoming. I point out their store window decorations to my friends when visiting the Downtown Burbank District. The best part about Unique Vintage is the quality of the fabrics used in their clothes and the size ranges available. I will continue to recommend Unique Vintage to all my friends who have felt stuck with only Lane Bryant. There are so few retailers that offer quality clothes to big and beautiful women!

12 de maio de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Awful company

Awful company, very rude and unhelpful! Long wait times and high markups. You can Google most of their shop and find the original designer and see that they're 10% or more than their competitors. Low quality as well. Never supporting them again!

16 de junho de 2023
Avaliação não solicitada

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