I had to contact customer service and was helped out immediately. Instructions were clear and the responses were so polite. I hadn't bought anything from UV in a while, I've gain some weight and I'm a... Ver mais
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Veja o que dizem as avaliações
Had decent quality clothes 3+ years ago but the quality of clothes are an absolute scam. I got a dress that I've gotten in the past and the material is now so see through I can see freckles.
A empresa respondeu
The customer service here is amazing. I realized that I placed an order and forgot to use a coupon code. I also had used a gift card to pay for part of the order. I emailed them and asked if there... Ver mais
This was my first time ordering from unique vintage. Great customer service! I absolutely love the swing dress I ordered and it fits perfectly! I will be ordering from unique vintage again!
Detalhes da empresa
Informação fornecida por fontes externas variadas
Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.
Informações de contato
2830 N. Ontario St., 91504, Burbank, Estados Unidos
- 1-800-721-6589
- service@uniquevintage.com
- unique-vintage.com
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Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 48 horas
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Beware - the prices are not correct in non-US currencies
Over two months ago, I alerted Unique Vintage to the fact that the prices on their site weren't matched up properly (site set to NZ currency).
A $68 garment on the front page, actually is listed in the product page (and goes into the shopping cart) at $135
They said it was an issue with their currency settings and would fix it. I have just checked and it has not been fixed.
This is effectively false advertising, and I will not be purchasing anything more from them.
I would so love to give a glowing…
I would so love to give a glowing review! I LOVE the style of UV, and the photos of the fashions have incredible flare!
My issue is QUALITY, which is sorely lacking! I would gladly pay a bit more for higher quality fabrics and more careful stitching. I find the Unique Vintage clothing to really just barely be “costume quality” for a high school play - Not something I can wear as day to day clothing, which is what I was hoping for.
C’était trop bien y vla le choix les…
C’était trop bien y vla le choix les sangs
I never received my order
I never received my order. According to these scammers my order shipped twice but I never got any of it. I've asked numerous times for a refund and although they have promised it multiple times, I still haven't gotten that either. Save your money and shop elsewhere. Google this company and you'll see how common this is! Don't make the same mistake as me

Resposta da Unique Vintage
Quality Has Dwindled
Unique Vintage has a wide variety of clothes for all kinds of bodies. They have significantly increased their prices while lowering the quality recently, unfortunately. Their customer service is hit or miss; I got an email from someone today and she definitely had an attitude. I have been a loyal customer for several years and am on the highest reward tier… They should treat their customers better. I also have an issue with them only giving you rewards for reviews when they’re 5/5 stars. That leads to untruthful reviews.
Plus size selection, quality varies
They have a really amazing selection of clothing items based on various decades, and they cater to plus sizing. But the quality is all over the place. I've gotten cheap looking see-through dresses, jeans that were more like cheap jeggings, dresses that feel like a plastic parachute, etc. When they're great, they're great! I have some amazing pieces from their Dress of the Month subscription. But when they're bad they're really bad.
I've had no issue with their custo mer service, though. They missed sending one of me DotM dresses once, I told them and they sent me two the next month. Unfortunately they were the exact same dress, but they let me send the duplicate back for a refund and no shipping fee.
Their shipping fees seem a bit high (and there's a shipping fee on returns), and it's frustrating that reward points won't stack with sales.
Been a month, still no order, they won't do anything to make it right.
It has now been a month and I have not received my item and have no idea when I'm going to receive it. Their customer service has been TERRIBLE, and they are offering nothing to make this right. I'm furious.
Said delivered, it was not
Ordered a bunch of what looked like really cute clothing that I planned to wear to various events. Super excited when I saw the tracking stating it was delivered. No delivery was made. Waited a couple of days as sometimes tracking is wrong. Been two weeks and no delivery. They did fully refund me after a few emails and my credit card company assisting me. Needless to say, I will not be purchasing from them again despite how cute the items look.
Paid for items and never received them…
Paid for items and never received them even though it says delivered. This is a fraud site.
The quality of their products used to…
The quality of their products used to be amazing. I ordered last week and it's the cheap rayon/polyester material that you find on Amazon and Shein. Definitely would NOT recommend.
Muy mala experiencia
Muy mala experiencia. Se tardaron 30 días en llegar. Para colmo, NO llegó el paquete. Ellos dicen que lo entregaron y filmaron. Yi estuve en mi casa todo el día y nadie viendo a entregar.
I'm in love since 2005
I've been buying Unique Vintage since the year 2005 and I cannot express how happy I am with my experiences. The Burbank store or the online store is not only inclusive and has accommodated me with all my body ups and downs but is also ran by very kind ladies that made me feel welcomed and assisted. The online store is like crack to me it has all the prints, fabrics and sized you can imagine to live your best fantasy life. The brand makes me very happy and I hope they will stay for many more years. Thank you Unique Vintage for being you <3
Excellent Customer Service
I recently hadn't a mishap where I sent my wedding shoes to unique vintage as a return instead of my actual return. I was so scared I was going to lose them and had a complete meltdown, but Alexis from unique vintage was completely calm and helped me through the whole process. She sent back my shoes in just a couple of days and the crisis was averted. I've shopped with unique vintage for the past couple years and I will continue to do so. Thank you so so much Alexis.
Cheaply made, not returnable
Ordered a dress and it was cheaply made. Really thin material. Reminds me of a Halloween costume. Can see underwear through. I will not be wearing it. It is a cute style though. They would not let me return it even though I haven’t worn it. Was a waste of $. Save your $ and don’t shop with them.
Made in a sweat shops in China
Made in a sweat shops in China. The items are polyester just like shein or retro stage and so on but unique vintage charges way more money. Sizing is all off you can buy a dress in a large that fits then buy a different dress from them in a large thats two sizes to small. Just make your own clothes it will turn out better even if you have no experience in sewing it will be great compared to the items they sell.
Good Quality Clothing
I have bought many items in the last 6 months. The clothes are on the expensive side however the quality is top-notch. I have never been disappointed in any way. The fabric and style are always great. Also very well made. I have talked to customer service on two occasions and they were very polite and helpful. I am really surprised at all the negative reviews it has not been my experience. It is like we are talking about two different companies. I have always been treated well by Unique Vintage. I forgot to mention there have not been any issues with shipping or returning items.
Awful customer service
Awful customer service. Waited almost 3 weeks for a portion of my order to ship only to be told it was out of stock once I personally reached out with inquiry. Save your money and business elsewhere. They won’t even offer compensation or a discount on future orders to make up for their ridiculous mistakes. Pathetic.
Great customer service
I accidentally purchased an item before I was ready to, and was able to get in contact with support the same day along with a full refund.
Emma was quick to respond and answered all of my questions.
Finally a store that fits me!
I have ordered many times from Unique Vintage. I love having the option to pick up my items and try them on in the store. If the item doesn't fit the return and refund process is simple. I love how cute the store is arranged. The employees are so friendly and welcoming. I point out their store window decorations to my friends when visiting the Downtown Burbank District. The best part about Unique Vintage is the quality of the fabrics used in their clothes and the size ranges available. I will continue to recommend Unique Vintage to all my friends who have felt stuck with only Lane Bryant. There are so few retailers that offer quality clothes to big and beautiful women!
Awful company
Awful company, very rude and unhelpful! Long wait times and high markups. You can Google most of their shop and find the original designer and see that they're 10% or more than their competitors. Low quality as well. Never supporting them again!
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