I had to contact customer service and was helped out immediately. Instructions were clear and the responses were so polite. I hadn't bought anything from UV in a while, I've gain some weight and I'm a... Ver mais
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Veja o que dizem as avaliações
Had decent quality clothes 3+ years ago but the quality of clothes are an absolute scam. I got a dress that I've gotten in the past and the material is now so see through I can see freckles.
A empresa respondeu
The customer service here is amazing. I realized that I placed an order and forgot to use a coupon code. I also had used a gift card to pay for part of the order. I emailed them and asked if there... Ver mais
This was my first time ordering from unique vintage. Great customer service! I absolutely love the swing dress I ordered and it fits perfectly! I will be ordering from unique vintage again!
Detalhes da empresa
Informação fornecida por fontes externas variadas
Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.
Informações de contato
2830 N. Ontario St., 91504, Burbank, Estados Unidos
- 1-800-721-6589
- service@uniquevintage.com
- unique-vintage.com
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Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 48 horas
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I love EVERYTHING about Unique Vintage
I love EVERYTHING about Unique Vintage. The dresses ive chosen are always perfect quality and true to size. Their shipping is always fast. Dresses are definitely reasonably priced compared to other vintage clothing sites. Ive used them for all my big event days...im definitely looking forward to upcoming award ceremony next week..and ill have to post pics.
Great Quality for the Price! Never had an Issue!
I’ve bought tons of outfits and accessories from Unique Vintage over the past six or more years. I’m an amateur dancer and have used their products for competitions, shows and themed non-dance events/parties. The quality is perfect for the price point. Another great thing is they categorize the outfits by era. This way you won’t show up to a “60s Flash Back” party dressed for the 70s! A couple other great things worth mentioning are the range of sizes and easy returns. I first found them when looking for a 1920s themed party dress. I weighed 200lbs at the time and it was a huge relief that a company was making fun quality outfits for the full range of sizes. I’ve lost 80lbs since and love that I can still use them. I’ve returned several items after ordering multiple sizes to get the right fit or see in person how the outfit will move for dancing. There is a small fee for returns, which seems fair to me and allows me to have an in store experience at home. I love them and have never had a single issue. Keep up the great work UV!
Unique Vintage is my GO TO webstore now…
Unique Vintage is my GO TO webstore now for all things AWESOME. As someone who has gone through many sizes and surgeries in life, I truly appreciate the range of sizes. Just bc someone is plump doesn't mean they want to dress like a little old lady! I love their collaborations too. Seriously, what could be better than a Jane Jetsons purple DRESS?! Unique Vintage, keep up the AWESOMENESS.
Had to fulfill my swimsuit order with their eyes closed.
I ordered a one piece red white and blue bathing suit and some red shades.
I recieved the correct shades but with only a bottom which was not in any kind of relation to what I ordered. It was a bottom piece that was plaid orange, green, purple and white. No red white blue nautical polka dots anywhere. Not even a complete set. Highly disappointed!!!
I will never shop with Unique Vintage…
I will never shop with Unique Vintage again. It took having me email them multiple times to even ship my order and that was after I was only emailed once back by a customer service representative named Lisa and once I received my order part of the order was missing. I have been charged for this portion and when I have reached out to them they STILL have yet to get back to me. I tried calling them and am just forever on hold. This experience has made me never want to shop with them again and I will be more than happy to tell others to do the same. I cannot believe how impossible it is to get in touch with them.
Why the negative reviews? Have only ever had positive experiences.
I truly don't understand the negative reviews here. I started ordering from Unique Vintage a few months ago. I'm in the UK and the prices charged by vintage brands over here (brands that I've used for years) have gone up to crazy amounts. Literally doubling! It now makes more sense to order from UV, as their designs are always so unusual and they accommodate plus sizes so much better than most companies here in the UK.
Every order I have made this year has been delivered quickly and the clothes have been beautiful. They have regular offers and are constantly updating their site. I love this company.
This was my first time purchasing from…
This was my first time purchasing from Unique Vintage and honestly I'm a bit disappointed. I shopped during their flash sale to get the best prices as I usually couldn't afford to buy over a 70 dollar dress. I've dreamed of owning dresses from unique vintage since I was 17 and I'm 26 now so I took advantage of the sale, shipping was on time but once I actually received my items my shoes I bought barley fit even though it was the correct size one dress I purchased wasn't worth the money spent due to the cheap feel of the fabric and look...many of tye clothing items looked amd felt costumeish and that was one thing I noticed when I opened the package.
Just avoid, not worth the headache
They sell some good brands that I like to wear, but wow their prices have skyrocketed when no one else has! Dresses are at least 60% more expensive than a few months ago, and can be bought on the retailers' sites for less.
Shipping is a NIGHTMARE. Dont buy anything if you have a timeframe, it won't arrive in time. Their site says orders will be shipped within 2-4 business days, I have ordered a number of times and all have been at least 2 weeks to ship (this most recent order was placed 2 weeks ago and still waiting. It would honestly take less time for me to sew a dress from scratch).
If you're outside the US don't even bother trying to return anything, you have to pay tracked express shipping to get the item back to them ontime. It was going to cost me $30 to return a $50 skirt - so now I just have a skirt I may never wear.
Their house- brand clothes used to be SO nice, well made, good quality and well priced. It's turned to garbage and their prices are higher than ever.
I'll just go buy Hell Bunny off their actual site, I'm done with UV. It's sad they've gone so excessively downhill when I used to like shopping with them!!
Love Unique Vintage!
I love Unique Vintage! I can always find one of a kind, high quality pieces for any occasion. Definitely my go-to shop when I want to add something new to my wardrobe.
Unique Vintage is a great online store
Unique Vintage is a great online store! I've always received my orders on time and have not had any of the problems suggested in other reviews... it's almost like they are talking about a different business altogether. I've only had to return an item once and the customer service on said return was helpful and the transaction was seamless. Besides the cute and fun clothes, I love the stylized catalog photos! So fun to see what accessories are paired with the outfits. I LOVE Unique Vintage!!!!
Quality pieces, personal customer service: life long customer
I am in awe of Unique Vintage. I have been a fan of their beautiful clothing for many years. But recently, the founder and CEO, Katie sent an email out for feedback. I assumed it was another generic email that would be brushed over. I mentioned this dress that sold out instantly many many months ago and how much I wanted it back in stock. I sent the email thinking it would not be answered.
She brought the dress back in stock in just a few days!! I was so shocked and happy. It was already enough that they have the most special, unique clothing that’s so well made. But then to go above and beyond to listen and respond to your customers the way she did, I’m just in shock. What an amazing brand, company, and customer service!
I will be a life long customer!
Unique Vintage is a Game Changer
When I say I LOVE Unique Vintage, I mean it. To find a size inclusive brand with such fun designs and looks, I couldn't help but gravitate towards them.
Scam
Scam. Ordered things more than a month ago and have not received a thing. Sent emails and no feedback about situation, no expected date to receive my stuff nor any explanation about what could be happening. This is really not acceptable…
Do not order here, you get scammed.
I wish I read this before I ordered. I knew the brand from Topvintage.com (excellent webshop), so I thought it was legit. Ordered in december, paid extra for express shipping. Never received my order, when I use the tracking link, it says that the order is still being processed. What the ...., after more than a month?
I sent multiple emails, no response. By now I just want my money back (€252,-), feel like it is a big scam. Very disappointed. Please, never order here!
(I like to know if the founder cares about the bad reviews and if she is willing to re-organize her company, because nobody is managing right now, that is for sure)
No longer worth it
I've been ordering from Unique Vintage for years and probably half of my sizeable wardrobe comes from there. The last year or so, the sizing is a crap shoot and they won't return or exchange sale items when the sizing chart doesn't match the actual item. My most recent order totaled $220 of 50% off items. Not one item that I ordered fits and the measurements listed on each items size chart do not match the measurements for the actual item. Half of it was bought on sale so I can't return/exchange it. The other half was half off regular price so I can't get all of the items I ordered. Until Unique Vintage either changes their return/exchange policy OR starts using accurate size charts, I won't buy anything else. It's not worth the amount of money that I've wasted.
Parcel did not include all items I ordered. They will not respond.
Where to start? Shipping took forever. When the parcel did arrive, it only contained one of the two items I ordered. They charged my credit card for the full amount. I tried emailing, calling, and chatting online (which isn't a real chat; just reroutes you to email) multiple times over multiple weeks and there has been zero response.
Easy returns when needed!
I've bought from this brand about 5 times! I had to return an unflattering dress and the customer service team was easy to work with! The quality of clothes to be amazing and the service is really great at Unique Vintage. I'd certainly recommend them to anyone looking for this type of fashion!
Looove all the items from UV
Looove all the items from UV. Great quality and classic items.
I love Unique Vintage!!
I love Unique Vintage!!! As a curvy girl, who loves dresses…UV is my favorite place. I’ve mostly shopped in store with fun and attentive customer service. And my online orders have all arrived on time. I recommend UV to all of my friends and always will. My most recent purchase was in store and I look forward to Whatever goodies they’ll have in store for Valentine’s Day ❤️
I’ve been shopping at UV since they…
I’ve been shopping at UV since they opened and have not had a single issue with their customer service or their clothing. It is super cute and always my go to store in Burbank for any events!
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