Upplc Avaliações 49

Had a mishap with a kleeneze branded vacuum cleaner and was in conversation by email with Molly but I couldn't find original purchase receipt so I asked if I could just buy replacement parts. Email trail then picked up by Jamie who sent back a curt, couldn't care less Email. I have found out myself that the beldray make is the same and I can therefore find replacement bits myself and don't need to continue with the query. Thus releasing " Jamie " to do whatever I interrupted. When searching on the Internet fir information, there's loads of articles about thr success of this company, but keep up the service I received and that won't last long !

Speedy response replying directly to my query with helpful solutions :-)

I was in need of a replacement portafilter for my espresso machine, I emailed, got a response within 24hrs from Jamie C @upgs, Polite, informative, including a direct link to my required item. After paying (easy & very much cheaper than I anticipated). It arrived within 2 days! One of which was a bank holiday! The perfect experience with UPGS. 10/10

Hannah was very helpful regarding our bathroom scales that had fallen apart. My request for help by email was started and Hannah always replied and got back to me within one to two days. It was quickly sorted without any problems, and resulted in a positive outcome for myself. Thank you

Girl was very helpful in chat when I had a fault on my BELDRAY cordless 2 in 1 vac. Arranged a replacement part for me. Well done excellent customer service.

Salter listened to my complaint about their product and set about putting things right. They were always polite and helpful and responded promptly. Would not hesitate to use again.

Ive used this company through ebay to buy salter coffee machine. I’ve received it all used, water marks, scratched, massive dents and no milk cup. So basically someones return. Paid for brand new item. Haven’t even turned it on, there was no point. I’ve asked the seller to send the courier to my house for return as I dont have how to take that big box to a parcel shop now, as sold my car recently and waiting for a new one. I thought after the scam they did on me, that’s at least what they could’ve done. Their agent messaged me that they will refund me or send the new one. Then changed their mind and sent me a label to send it back. I dont mind sending it back its just some old, used, smashed up coffee machine, but at least have some respect after scamming me and send the courier to pick it up. Why after ive paid money for a new item i need to go through all of this?
Ive contacted citizen advice and been advised to contact trading standards. Ive got pictures of the item as soon as Ive received it and will be filling the case with them on Monday. I understand goods can be damaged, but this coffee machine came just all sellotaped around, no new item type of see-through taping. The electric lead was just thrown in like they wouldn’t even care to try it to look like new. The scratches on the plastic, on metal bits and milk frothing cup was missing. Waist of time and felt like slapped with a wet towel when you buy something brand new and receive item just chucked in the box used. Will see what trading standards will say about it and will update the outcome.

It appears that this company must have some responsibility for Beldray products sold at B&M. I complained to Beldray about a rusting shower caddy and was responded to by Ultimate products who are issuing a full refund