homeofbrands.com Avaliações 99

Was a bit pessimistic at first when they only had an online chat bot to contact, but after a couple simple questions I very quickly got put through to a real person (Alex) who resolved my issue very quickly without fuss. For once a positive online shopping experience 🤯

Excellent customer service. I had a problem with a product that I had purchased online. I contacted customer services and they have been extremely helpful and understanding and they have offered a return service and a refund. I could not have wished for more. Thoroughly recommend them.

My kettle was faulty. I contacted Salter customer services and they were so helpful and friendly. I felt they cared about my issue and it was resolved with no hassle and they supported the process throughout. Good job Salter. This was gold standard service!!

I was connected with agent called Alex - he or she were brilliant and dealt with the problem instantly as it was. Very helpful and great communication via chat

This review is for the high level of customer service I received from Alex at Salter. I placed an order that needed to be cancelled, and they rapidly sorted that out for me in a polite and informative manner. They went above and beyond expected customer service. Thank you

I've just purchased a beldray all in one hard floor cleaner, but unable to find their cleaning solution online. Their website chat was was great. A few simple questions and then straight to a person. Problem solved in under 10mins. Given a 3/5 day delivery window. Very happy.

Customer service is very helpful. Alex was great. Bought a Salter Air fryer and it stopped working under THREE years of use. Got a refund in less than 10 minutes. Very happy customer, I thought I would get a replacement but they just sent the money back. Thanks so much!

Am a bit fed up with trying to order a Salter Wok with lid.
First problem was their chosen delivery company, Yodel. They communicated a delivery, but I was out, then gave no notice or options for the subsequent attempts. So that never reached me and refunded (3 attempts).
A replacement was ordered, found to be dinked in the side, lid proud. Have boxed. Return label sent is expecting me to pay. Currently trying to contact Customer Services on that.
I had another delivered today, by Yodel. Box is damaged. Again lid does not fit proud.
Not what I expected from Salter?

The customer service is helpful understanding and productive a credit to the company
A product I required replaced was delivered with iexceptional speed so impressed!
Katie G deserves a mention thank you for making my experience hassle feee

Answered everything I asked quickly, clearly and politely ! I have no complaints with the customer service!

Great sevice .10 out of 10 .great company to deal with .definitely recommend. And use again

When I put a new battery in my (elderly digital) bathroom scales they displayed F99 & didnt work.
The Salter website was no help (this is why this review is only 4*.
I contacted Chat, Fantastic. They deserve 8* at least. Nat West take note.
They answered quickly (!) used excellent English (!!) and after asking sensible questions determined the scales were dead. And offered to send me a replacement, FOC .
Either a dream or absolutely amazing response by this company.

I bought a hoover and it stopped working after 1.5 years we hadnt purchased or registered the warranty. However Hussain in the customer services team was exceptional and very helpful. He helped resolve the issue giving us a refund and overall leaving us as very happy customers

Had a problem with my wok. Russell Hobbs sorted it very efficiently. Customer Service was very good. All my other pans are very nice.

God customer support

We recently purchased a Salter toaster, kettle and verticook air fryer and loving them. Highly recommended.

My microwave arrived dented due to delivery, and I contacted customer service. I received a prompt response, and they sent me a replacement the very next day. I’m absolutely delighted with the service I received. Thank you so much to the Salter customer service team, Katie G, Michael B, and Emily P. You truly went above and beyond. You have a customer for life.

If Salter has a billion customers, I’m one of them. If Salter has one customer, it’s me. If Salter has zero customers I’m dead 💕

Quick dispatch of goods and response to emails/enquiry

Pleasant response as well

Unfortunately let down by Yodel on the first dispatch but glad 2nd dispatch was sent and delivered promptly

We had a problem with a pan lid and the customer service was really good they got a courier to picked up the pans and replaced the pans with another set the service was really good keeping in touch with regular emails