Upway Avaliações 234

Fantastic experience from start to finish

I purchased a gently used Diamondback e-bike, and my experience has been a bit mixed, so I’m giving it 3 stars. The bike itself has potential and rides well, but there were a few issues right from the start. It came with the light snapped off, which was disappointing. While they did offer to repair it, it’s a bit of an inconvenience having to go back and forth for something that should have been addressed beforehand.

The customer service was decent overall, but the repeated trips and communication became frustrating. I’ve also noticed what seems like additional scratches on the bike since purchasing, which adds to the disappointment.

On top of that, every time I turn the bike on, there’s an error message advising me to contact the original manufacturer. That’s concerning and takes away from the overall experience and confidence in the purchase.

Overall, it’s not a terrible experience, but definitely not seamless. With better quality control and fewer issues upfront, this could have easily been a higher rating.

The website was easy to use. Price was phenomenal, We found the product we were looking for, they had great support both for the purchase and after, doing adjustments, getting accessory products.

Great bike advice prior to purchasing, Quick shipping, bike was pretty much like new. Very responsive customer service - helped me out with a small problem right away. Highly recommend Upway!!!

Bike was in perfect condition and shipping was quick and packaged well. I would not be afraid to purchase from them again. Highly recommended!!!!

This is a top-notch company—helpful, trustworthy, responsive, and genuinely friendly. They offer excellent products and truly stand behind them. I wouldn’t hesitate to order a bike online from Upway.

Excellent price. Bike as described. Quick shipping. Also, called a couple of times and actually got to speak to well trained staff!

The packing itself was incredible.

Delivery was fast and the bike was in great shape.

Got a very good deal. The beginning of this experience wasn’t what I was hoping for due to a missing spacer, so wasn’t able to ride the E bike, but they definitely went above and beyond to make sure I got taken care of five stars for sure. I just think something accidentally got misplaced when packaging things happen. I was literally gonna go and buy the spacer myself because it’s not that big of a deal but apparently they don’t even sell those spacers so they paid super 73 full price for a whole complete wheel assembly even though I only needed a five dollar spacer like I said they went above and beyond I would totally order through them again, and hundred percent, would recommend to other people and already have🫶🏻🥰👌🤙

New fan of Upway!!!! Bike, price and delivery: ⭐️⭐️⭐️⭐️⭐️

Smooth transaction from purchase to receiving. Great to have a company that sells used higher end bikes for a fair price. Felt comfortable I was getting what was described. Gone through and certified by pros.

Fast shipping, exceptionally well packed.

The Bike arrived exactly as advertised, and it is a beauty. The price was so good, even my wife couldn't get mad at it. It operates like a dream. As a pedal assist ebike I no longer fear florida's prevailing winds. Riding at 16 to 18 mph right into them with minimal effort has opened up a new world of local exploration for me.

I ordered my bike under the impression that it only had a couple of miles on it and would be ready to go right out of the box. The delivery was fast and the packaging was great.

However, the issue I ran into was that the display screen would not turn on. I reached out to customer service, and while they responded quickly and provided some troubleshooting tips, nothing worked. Their next suggestion was to take it to an authorized retailer, which I did. The shop was about 20 miles from my house, and they were able to fix the issue, which turned out to be wiring problems under the seat.

The repair cost me $70, and while the Upway was fixed to reimburse, which I appreciate, it would have been nice if the company had offered better reimbursement for my time, gas, and the inconvenience. This was especially frustrating given that the bike was supposed to be ready to ride out of the box.

Again, customer service was responsive and helpful, so no complaints there. But overall, the experience was disappointing. I paid for a fully working bike and didn’t receive that, and I ended up spending about five hours dealing with the issue, along with additional gas expenses.

The website is great: high-rez photos from every angle and detailed technical specs about the bikes. All of the information really gives you peace of mind about the bike you are buying. My eBike arrived quickly and packaged very well in an extremely sturdy box. Setup was easy. The bike is great and exactly as described (except for the number of battery cycles which was off slightly).

Easy to unbox and assemble. Bike as promised

This was a very satisfactory purchase experience. My e-bike arrived with a damaged fork. While that was disappointing, Upway support worked hard to get me a replacement fork from the manufacturer quickly.

The only disappointment was that they missed their original delivery commitment by a substantial margin, so take the forecasted delivery date with a grain of salt. But once the bike finally arrives, they're great to deal with.

I am very happy with my purchase of a Gazelle Arroyo C8. The communication was timely and I received the bike a few days earlier than the projected delivery date. The shipping box included tools and instructions to adjust the handlebars and install the pedals. The battery was also fully charged, so I was able to ride right away. It is a beautiful bike! I was a bit apprehensive about buying from an online store, but it was great!

The overall purchase process was smooth and the bike came quickly. Everything was as described. One issue is that the bike I bought was a 10 speed and all models have been 10 speeds ever since they started making it. It even says 10 speeds on the shifter. Upway listed it as 9 speeds and, indeed, it only could shift into 9 when it arrived. The derailleur was way out of adjustment and not working properly. This was not a big fix, but I'm curious why this slipped through Upway's checks. Surely they knew better than to just assume this was a 9 speed. It is almost like they didn't test it that well or didn't want to bother fixing it.