Upway Avaliações 236

I am very happy with my purchase of a Gazelle Arroyo C8. The communication was timely and I received the bike a few days earlier than the projected delivery date. The shipping box included tools and instructions to adjust the handlebars and install the pedals. The battery was also fully charged, so I was able to ride right away. It is a beautiful bike! I was a bit apprehensive about buying from an online store, but it was great!

The overall purchase process was smooth and the bike came quickly. Everything was as described. One issue is that the bike I bought was a 10 speed and all models have been 10 speeds ever since they started making it. It even says 10 speeds on the shifter. Upway listed it as 9 speeds and, indeed, it only could shift into 9 when it arrived. The derailleur was way out of adjustment and not working properly. This was not a big fix, but I'm curious why this slipped through Upway's checks. Surely they knew better than to just assume this was a 9 speed. It is almost like they didn't test it that well or didn't want to bother fixing it.

Good communication and answers to pre-sale questions. Great shipping, and the bike was easy to put together and the quality and condition of the bike were very accurate (and excellent).

[This review was updated on 5/5/26.] I bought a secondhand (2024) Aventon Abound AG cargo e-bike from Upway in December 2025. The price seemed fair given the age, low mileage, etc. But when I received & assembled the e-bike, it would NOT power up. I contacted Upway right away. Their communication was good throughout the process I'm describing here. However Upway referred me to Aventon, the manufacturer, since it seemed like a mechanical problem. Upway promised to pay for any parts/repairs needed (assuming it would be fairly easy to get the bike going - which it turned out it wasn't).

This process was confusing because for a time I was messaging Aventon customer service to troubleshoot the problem with the bike, and had to wait for a part via mail. (I had to remove & replace the battery, test if it was charging correctly [it was], and send pics/videos to Aventon--then they mailed me a new display unit at no cost [the screen which goes on the handlebars].) All this caused a frustrating delay of about 1-2 weeks. And more important, this didn't fix the problem.

I could have returned the bike to Upway at this point - but it seemed easier to take it to a local dealer for repairs, which Upway promised to pay for. I live in Davis, CA, so the nearest dealer was a 30-minute drive away in Sacramento. This proved to be a hassle, because although Upway ultimately pay the repair/diagnostic bill (about $120) readily, I had to make two round-trips hauling the bike there and back on different days--easily 4 hours of my time including driving / loading / phone calls. It couldn't be fixed easily, so it was a BAD unit despite its relatively new age. I returned it to Upway about 5-6 weeks after I first got it. I also had to disassemble/package the bike.

Upway refunded the "old" bike and found me a newer Abound LR (2025) with only 3 miles on it to buy. And they gave me a break on the price, which seemed fair (although did not fully equalize the price of the new unit with the old to let it be an equal exchange).

Again, Upway's customer service & communication were good. But it was a confusing process, and the various steps wasted a lot of my time. The new bike is great, though, after 2 mo. of use. I've already ridden 450 miles!

My battery died after one 14 min ride.
Communication has been great back and forth. I have received answers to battery questions on Saturdays. I realize these types of battery technical problems take time to resolve. I know my battery is on the way now and I’m still happy with my purchase. The technical info in their website really helps you select the bike you’re after so I still have been recommending Upway to friends. I’ll buy again for sure.

Transactions with UP WAY- George Baum
I finally decided to get a used E-Bike from Up Way near the end of March of 2026. Up Way responded to my questions quickly and processed the transaction quickly and delivered the bike quickly. Then I was not happy with the bike and UP Way handled a return and replacement quickly. I did miss not getting a manual for the bike model and I only received one key for the battery compartment. Finding a locksmith for extra keys has not been successful so far. I hesitate to mail it anywhere.

We purchased two Aventon Pace 4 e-bikes from Upway and were happy with the bikes themselves — great prices, solid condition, fast delivery. I referred a friend who also bought a bike, which earned us referral credits.

The problem: those credits are essentially unusable unless you need to buy another bike. We tried to use them toward accessories (bike locks Upway sells on their site) and were told credits can’t be applied that way and can’t be combined across accounts. After multiple emails asking for any workaround — a coupon code, anything — support declined every option.

If you’re buying a bike, Upway is solid. Just don’t factor the referral program into your decision — the credits may not be worth what you think.

We purchased two Aventon Pace 4 e-bikes from Upway and were happy with the bikes themselves — great prices, solid condition, fast delivery. I referred a friend who also bought a bike, which earned us referral credits.

The problem: those credits are essentially unusable unless you need to buy another bike. We tried to use them toward accessories (bike locks Upway sells on their site) and were told credits can’t be applied that way and can’t be combined across accounts. After multiple emails asking for any workaround — a coupon code, anything — support declined every option.

If you’re buying a bike, Upway is solid. Just don’t factor the referral program into your decision — the credits may not be worth what you think.

Update: I read through Elway‘s review, but when they tell you about the referral credits, they don’t explicitly say they have to be used for another E bike. Once again seems like a bad business practice. Why would I need credits to buy an E bike after I’ve already bought an E bike? Buyer beware this is a dishonest business policy. I have yet to receive a resolution from this company after almost a month of trying to get something.

Arrived on time and in good condition. It was easy to assemble. Nicely packed and delivered!

Fast shipping, great bikes in great condition and excellent value! Would definitely buy again from you guys, but won’t need to!! A+++

Our bikes were affordable but not as easy put together as advertised. Mine came with a few basic pieces that were put on incorrectly so we had to hire a person to come out and fix it (the rear wheel was put on wrong and would not spin). My wife's battery also does not work correctly but the customer service has been REALLY responsive and helpful and communicative. We are happy with the bikes and ride them daily.

I am pleased with the bike , but feel a little shorted by the display not working. It does not show the battery power remaining. It is doubly disappointing as this is a about 60 pounds in weight and quite heavy without power. Getting stranded without battery power is not so good trying to pedal a heavy bike. I guess i will have to try and find a dealer that sells the display.

I had a really great experience with Upway. Shipping was smooth and honestly better than I expected — the bike arrived quickly and in excellent condition.

Their chat support was also super helpful. They took the time to answer my questions and helped me narrow down my options without making the process feel overwhelming.

The only thing keeping me from buying another bike right now is the cost… but if Upway wants to solve that by sending me a 50% off coupon code, I’d be happy to continue the relationship. 😄

Overall, very happy with the experience and would definitely recommend them.

Carla is an absolute SUPERSTAR, coordinated the transaction from start to finish, what a positive reflection on Upway!
Bike arrived promptly and exactly as advertised condition-wise. Assembly was a snap. Terrific value! This is my fifth Aventon in 5 years with approx 15,000 accumulated miles, each one is an improvement - I’m sold on the brand.

I bought a sick commuter. Loved it. Had a battery issue and within a few weeks via some back n forth emailing, problem solved. The adhered to the warranty stated. And to me that’s GOLDEN! Thanks Upway Help desk staff.

Upway not only has great prices, but also the best customer service from any website in my recent experience. Staff took the time not only to live chat but also gave me a phone contact to answer a few critical questions. That call with a human touch made a big difference to give me the comfort level I needed to make such a big purchase online. I love my new bike - it is perfect. It was delivered on-time without a scratch. I have recommended Upway to all my biking friends! Thanks Upway!

The bike arrived damaged but Upway worked quickly to have it repaired by a local bike shop. Very good customer service but the background noise in the phone made it difficult to talk to representative.

Selection, communication and delivery were all a breeze. Great business model and execution

Bike arrived with some issues with the front disc brake, may have been from shipping but there was a lot of rubbing that I was able to fix on my own. Other than that the bike is in good shape besides some scratches.

The best customer service you could ask for while supplying a great product that has brought me many smiles to amd from work and with the kiddo who cycles amd I couldn't keep up with. Their customer service though is unmatched from offering a coupon to canceling an order when the description didn't match and allowing me to change and pivot to a different e bike. They are a great company. They delivered a bike that was easy to assemble and worked beautifully.