The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
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Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
LINEN top is POLYESTER 🤢
The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful!
Buyer Beware!!!!!
5 de setembro de 2026
Avaliação não solicitada
Resposta da Ursime
Dear Lisa,
We are truly sorry about the mismatch between the product description and the item you received. We deeply apologize for the frustration and disappointment this brought you.
To enable us to find your order, investigate the details and provide you with an appropriate resolution, kindly complete the "Request information" form.
Thank you for your cooperation.
Best regards,
Ursime Team
complaint@ursime.com
Scam
Nothing I got. Looks anything like the pictures. Never again!!!!!!!
10 de agosto de 2026
Avaliação não solicitada
Resposta da Ursime
Dear Shar,
We sincerely sorry that the items you received did not satisfy you.
Please kindly fill out the "Request information" form, which enables us to find your order and provide you with a corresponding solution. You can also get in touch with us directly via the email address below and provide your order information.
We look forward to hearing from you so we can resolve this matter as soon as possible.
Ursime Team
complaint@ursime.com
Nothing I ordered matched description…
Nothing I ordered matched description and color.
They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would want these. Don't fall for it.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Ursime
Dear Guthrie,
We sincerely apologize that the items you received failed to match your expectation.
We value your feedback greatly and will forward to our relevant departments for product‑improvement reference.
We noticed that you have reached out to us to process your return. Refund information is outlined in our latest email. Please feel free to inform us if you have any concerns.
Best regards,
Ursime Team
complaint@ursime.com
Fabulous
Fabulous
I ordered two dresses from Ursime and they arrived earlier than I had expected.
Quality is excellent, fit is perfect and both are as shown on the website.
Definitely be ordering some more outfits from this website and highly recommend :)
14 de julho de 2026
Avaliação não solicitada
Resposta da Ursime
Hi Sharon,
Thank you so much for your lovely review! We’re thrilled the dresses arrived early, fit perfectly and matched the pictures. We look forward to your next order!
Ursime Team
I bought a beautiful dress for a photo…
I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Ursime
Hello,
Thank you so much for your lovely review! We’re thrilled the dress worked perfectly for your photoshoot.
Ursime Team
They false advertise
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
14 de maio de 2026
Avaliação não solicitada
Resposta da Ursime
Dear AW,
We sincerely apologize for the lengthy delivery period, unsatisfactory product quality and poor customer service that left you disappointed.
You may reach out to us via the email address below. We will look into this matter thoroughly and offer you a proper solution.
Best regards,
Ursime Team
complaint@ursime.com
Don't buy anything here..
Don't buy anything here... I ordered an item, waited almost three months to receive something I never ordered and that was hideous. All they offered was a half-price refund. Terrible service!
15 de abril de 2026
Avaliação não solicitada
Resposta da Ursime
Dear Fannie,
We sincerely apologize for the long waiting time and receiving incorrect unsatisfactory item, bringing you a bad experience.
Your order was placed in March. As it is a pre-sale item, the shipping time will be relatively longer. The parcel was successfully delivered on May 3, which is far less than three months.
The solution offered in our email dated May 3 was for keeping the item. You can reject it and inform us directly if you prefer a full refund.
We have reviewed your case and submitted the remaining refund application. Relevant refund details have been sent to your registered email. Please kindly check your inbox. Feel free to contact us anytime should you have any questions.
Best regards,
Ursime Team
complaint@ursime.com
Terrible quality not like pictures…
Terrible quality not like pictures sizing bad to, delivery shocking definitely over priced.
7 de abril de 2026
Avaliação não solicitada
Resposta da Ursime
Dear Karen,
We sincerely apologize that the quality, sizing, and delivery of your items did not meet your expectations.
We noticed you have contacted us by email regarding a return. Our customer service team has replied to you about the return process. Please check your email and reply to us so we can start the return procedure for you.
Best regards,
Ursime Team
complaint@ursime.com
The material is of poor quality! SCAM!!!!
The material is of poor quality. Not what's shown on the Ursime site!!! SCAM!!!!!! Took quite a while to get the cheap product, also.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Ursime
Dear Sandy,
We sincerely apologize that the item you received failed to meet your expectations. We regret that your experience fell short of what you were promised on our site.
If you need any after-sales support, please do not hesitate to contact us at complaint@ursime.com. We will prioritize your case and work to find a satisfactory resolution for you.
We apologize again for the disappointment and inconvenience caused.
Best regards,
Ursime Team
complaint@ursime.com
Great Experience!
Reading the bad reviews, I feel that I should share my experience. I ordered a denim dress 4 days ago and it arrived today and looks just like the picture and very good quality. No complaints. Not discounting other reviews. Maybe they got their stuff together after the hub-bub. Would order again. I am not a bot! :)
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Ursime
Hi Sonya,
Thank you so much for sharing your positive experience! Your feedback means a lot to us, and we’re happy to know you’d consider ordering again.
Thanks again for taking the time to share your thoughts!
Ursime Team
Ordered in October
Ordered in October! Still waiting! Said item was on its way! Looked super cute, but can’t wear what they don’t send! Very disappointing!
1 de outubro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear customer,
We are truly sorry for the long wait and disappointment caused by the shipping delay of your order. We completely understand how frustrating it is to be looking forward to an item you liked, only to have to wait this long—and we apologize for any inconvenience this has brought you.
We have checked your order status and confirmed that your package has already been delivered. Our customer service team has sent you an email containing the full shipping details, including the tracking information. Could you please check your inbox for this update? We sincerely hope you will receive your package soon.
If you have any further concerns or questions after checking the email, feel free to contact us at [complaint@ursime.com]. We will be ready to assist you promptly.
Thank you for your patience and understanding.
Best regards,
Ursime Team
complaint@ursime.com
Ich kann diesen Shop absolut nicht…
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurde. Der Kundenservice ist undenkbar schlecht: Auf Nachrichten wird entweder gar nicht oder erst nach sehr langer Zeit reagiert.
Eine Rücksendung ist praktisch unmöglich, da man die Artikel nach China zurückschicken soll, was hohe Versandkosten und viel Aufwand bedeutet. Zudem erhält man keine klare Anleitung oder Rücksendeadresse, sodass man letztlich auf der Ware sitzen bleibt.
Ich rate dringend davon ab, hier zu bestellen. Die Ersparnis lohnt sich nicht, wenn man am Ende nur Ärger und unbrauchbare Artikel bekommt.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Ursime
Sehr geehrte Kunde,
wir bedauern zutiefst, dass Sie mit Ihrer letzten Bestellung und unserem Kundenservice so unzufrieden waren.
Bezüglich Ihrer Bedenken zum Rückgabeprozess möchten wir Ihnen Folgendes erklären: Wir können Ihnen erst dann vollständige Rücksendeanweisungen zukommen lassen, wenn Sie Ihre Rücksendeanfrage ausdrücklich bestätigt haben. Dieser Schritt ist notwendig, um sicherzustellen, dass alle Vorkehrungen auf Ihre individuellen Bedürfnisse abgestimmt sind und Missverständnisse vermieden werden.
Um Ihr Anliegen schnell und effektiv zu bearbeiten, empfehlen wir Ihnen, sich direkt an unser Kundenservice-Team unter [complaint@ursime.com] zu wenden. Ihr Fall wird priorisiert bearbeitet, und unser Team wird eng mit Ihnen zusammenarbeiten, um eine zufriedenstellende Lösung zu finden.
Wir schätzen Ihr Feedback sehr, da es uns hilft, kritische Punkte in unseren Produkten und Dienstleistungen zu erkennen und zu beheben. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir uns um eine zufriedenstellende Lösung für Sie bemühen.
Mit freundlichen Grüßen
Ursime Team
complaint@ursime.com
Seeing is Believing! I placed an order on 11/14/25- have…
I placed an order on 11/14/25- have never received an Order# or a Tracking#. I have sent emails- no response. Of course, Customer Service can't be reached by phone.
I know the items are probably shipped from China and have to go thru customs so it may take a while. I've ordered from them before and eventually received my order. The longer it takes, the more skeptical I become!
14 de novembro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear customer,
We sincerely apologize for the delayed response and the frustration this has caused. We understand timely order updates are critical, especially after you reached out for help.
To clarify: your order confirmation (with order number) was sent to your registered email after the order was placed on November 14 . Your order was shipped on December 12, and a tracking number was emailed to you the same day.
If you haven’t received these emails, they may have been filtered to your spam/junk folder. We recommend checking there and reviewing your email settings to ensure our emails aren’t blocked.
Our customer service team has also replied to your inquiries—please check your inbox for tracking details and order updates.
We apologize for the inconvenience and uncertainty. We’re committed to improving our communication and service standards.
Thank you for your patience and understanding.
Best regards,
Ursime Team
complaint@ursime.com
Negative stars.
If I could give them negative stars I would. The picture of the dress and actual dress are like look at the dress up version of a Disney princess dress. I ordered it 11/5, one month before my event and it arrive 12/9. My event was on 12/6. I have photos of the item as displayed vs real thing but there’s no place to put that here.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Brittani,
We’re truly sorry to hear about your disappointing experience with the ordered dress.
We have sent an email to you to discuss a resolution tailored to your concerns. Please kindly reply at your earliest convenience. This will help us address the issue promptly and to your satisfaction.
Your feedback is invaluable as we work to improve our product accuracy and delivery timelines. We’re committed to making this right for you.
We look forward to your response.
Best regards,
Ursime Team
complaint@ursime.com
This jacket is the biggest joke I have…
This jacket is the biggest joke I have ever seen in my life. It doesn’t even resemble what is in the picture. I couldn’t post a picture of the actual mess for your viewing enjoyment. It was supposed to be a vintage embroidered jacket.Don’t order from them.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Jennifer,
We are truly sorry to hear about your experience with the jacket. Please accept our sincerest apologies for the inconvenience and disappointment this has caused.
We have sent you an email regarding to this matter. We are committed to working with you to find a satisfactory resolution to this issue. Your satisfaction is important to us, and we want to make this right.
Please check your inbox for our email, and let us know how we can assist you further.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Best regards,
Ursime Team
complaint@ursime.com
I'm six days away from it being a month…
I'm six days away from it being a month since I ordered my dress. The tracking # was non-existent for 3 weeks, now all of a sudden there is a tracking number and a delivery status. I NEVER RECEIVED MY ORDER!! I would really appreciate a response and some assistance please.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Carolyn,
We are truly sorry for the delay and the frustration you have experienced with your order.
Firstly, we want to clarify that our tracking numbers are valid and the logistics information is updated in real-time. There should not be a situation where the tracking information is non-existent and then suddenly appears. If you are unable to track your package, we recommend trying again with a stable internet connection.
Based on the information we currently have, we are unable to locate your order. Could you please contact us directly at the emial below with your order details?
Once we receive this information, we will be able to locate your order and provide you with further assistance.
We apologize again for any inconvenience caused and are here to help you through this process.
Best regards,
Ursime Team
complaint@ursime.com
This is a total knock off shop
This is a total knock off shop. Shirt I ordered is a poorly made replica. They don’t want you to return and only offer 20% refund. Lousy products and ridiculous customer service. I sent a photo of what I ordered and what I received. Not sure what actual site the photo originated from, but DON’T buy from this site! Total waste of money!
13 de novembro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Sharleen,
We are truly sorry to hear about your experience with our product and the service you received.
We have received your email and the photo you sent, and we are taking this matter very seriously. We understand that the shirt you received did not meet your expectations, and we want to make this right.
We have reached out to you via email to discuss a satisfactory resolution. We are committed to finding a solution that addresses your concerns and ensures that you are happy with the outcome.
Once again, we apologize for the poor experience you had. We value your feedback and are determined to improve our products and customer service. Please check your email for our response, and let us know how we can best assist you.
Best regards,
Ursime Team
complaint@ursime.com
What a horrible company for false…
What a horrible company for false advertising. They show a picture and after weeks n weeks of waiting , granted they say 5 weeks even after you purchase the date they say is also a fake date, you get your order and it’s a cheap , version of what you think you ordered. Then they only offer a small percentage back of purchase. Scam company, scam products don’t use these people for anything.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Ursime
Hi Joanne，
We truly regret the issues concerning the delivery delay and the discrepancy between the product you received and the images displayed.
Your feedback is extremely valuable to us. We have already forwarded the photos you provided to the relevant departments for thorough review and necessary improvements to prevent such issues in the future.
As part of our commitment to customer satisfaction, we offer a 30-day return policy starting from the date of package received. The partial refund we mentioned was only a suggested option—primarily for customers who may find it inconvenient to return the item. It is by no means the only solution.
If you need further assistance, we’re here to help.
Ursime Team
complaint@ursime.com
Unprofessional, poor quality scamming business
Buyer please be aware because the merchandise is very bad quality and I received my order yesterday and took it out of the wrapping and was totally disgusted . I proceeded to request a refund and was told I could get 30% for a $150 purchase . I was floored because I took action before 24 hour turn around and was insulted by a 30% refund which is not considering the customer who was scammed.
Don’t compromise and don’t even think about buying merchandise from a scamming unprofessional so call business
23 de setembro de 2025
Avaliação não solicitada
Resposta da Ursime
Hi,
We're so sorry to hear that you're unhappy with the product's quality.We take feedback like this very seriously, and we apologize that the item did not live up to the standards you expected from us.
To make things right, we want to remind you that we offer a 30-day return policy. We are sending you the return notice right away (within the hour) to you. Our team will expedite your refund asap upon receiving and inspecting the returned package.
We truly value your understanding and the opportunity to correct this situation.
Ursime Team
complaint@ursime.com
media/buona fattura e molto fashion
Leggendo le recensioni, dopo aver acquistato, mi sono spaventata, credendo che la merce non arrivasse mai più, ma invece mi sono dovuta ricredere dato che è arrivata e devo dire anche capi di media/buona fattura e molto fashion; unica pecca la spedizione è stata divisa in due tranche e quindi non è arrivata proprio celermente, per questo 4 stelle e non 5.
19 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Ciao Orietta,
Ci scusiamo sinceramente che il vostro ordine sia stato suddiviso in più spedizioni. Ciò è dovuto a restrizioni di peso per i pacchetti o disponibilità di inventario in diversi magazzini.
Siate certi che tutti gli ordini possono essere consegnati. La vostra fiducia continua, come dimostra il vostro ordine, significa tutto per noi.
Stiamo anche lavorando attivamente per migliorare i nostri processi di spedizione per effettuare spedizioni più veloci.
Grazie mille per la pazienza e la comprensione.
squadra Ursime
complaint@ursime.com
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